Customer Ratings & Reviews
TripAdvisor Traveler Rating7118 reviews
Ok was expecting more
The hotel was in a great location and the rooms were ok. However. I was disappointed not to have at least one bottle of Complementary water. I found the room walls very thin as could hear my next door neighbour talking and when he was in the shower! Because of the shape of the hotel being open in the middle the volume of noise coming from the bar was unbelievably loud!!! The staff were greaT and friendly and the hotel felt safe.
Absolutely filthy hotel Bathroom looked like it had never been cleaned Shower would not drain Confronted manager - his comment “ we will comp self parking” Screw you and your lack of motivation to have a clean hotel Hilton has been contacted but I’m sure they really done care This hotel needs a staff makeover Recommend not staying here
5 year anniversary trip
This hotel was right next to Disney property but without all the noise and kids running around! We enjoyed Disney during the day and the shuttle was so nice after walking all day. They say Disney Springs is walking distance, but we drove the few times we went there as we were so tired from days at the parks. Everyone from housekeeping to the bus drivers to valet and front desk staff were so friendly! We had noticed ants around the bathroom sink the first few days, and upon asking about it, our room was immediately cleaned and we were offered a chance to switch rooms. We stayed in the room because we were unpacked and honestly enjoyed it. Didn't see one ant after that! The front desk gave us a $50 credit for food since we were celebrating our anniversary. The bar, restaurant, and quick shop downstairs was great. I did laundry one night and was surprised that they only had 4 washers/4 dryers but it was never a problem since I timed it to come back right away. Overall great experience! Wish we had more time to add a pool day. Next time!
Wonderful Girl's Celebration Weekend Experience
This property is conveniently located next to Disney Springs. It appears most rooms have balconies which was very nice to relax on in the amazing weather, especially if they have a pool / water view. This resort is an older resort with many renovations that have taken place so far. The work that has been done is beautiful. The recreation area was spacious, clean, and relaxing. We LOVED the lazy river. The pool side restaurant team was attentive and efficient. I would like to specifically mention Ashley, our poolside server. Her sweet demeanor and excellent recommendations really enhanced our experience. We also had a wonderful time at the lobby bar with Bartender Bill keeping us entertained. Luis on the front driveway greeted us with a smile every time we saw him and went out of his way to meet our needs. My favorite part about staying at this property was interacting with it's employees. EVERY person greeted us with a warm smile and was so attentive to our needs. From the security officers in the lobby, to the housekeeping teams in the hallways, this hotel has some top notch people.
Hilton should be ashamed of this property
Really not impressed by this hotel. $300 and the room is filthy. We already had to move rooms once - the first had a sink that didn't drain at all. Our second room, the drain does work slightly better, but the room is disgusting. Hair all over the floor, vanity with hair all over, brown stains in the shower. Oh, and you will hear your neighbors next to you through the connecting door (even if you're not connecting with them!). Self parking is super far from the hotel entrance and is poorly lit with no sidewalks. Thank god we're only staying one night! Anywhere is better than this!