Hilton Miami Airport Blue Lagoon

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4747 reviews

• 

  See above. Atrocious. They can't even speak English. Total scam operation.

  They are pure and unadulterated garbage of a place. They belong in the third rd world. And oh, BTW, the third world is better than the best here. Or getting close to it. They are trying to con me out of 196 odd dollars for a night's stay - I had paid for 2 nights, one with rewards from my credit card and the other via my tour operator (I obviously paid her). Yet, I was charged again, because they (the hotel) cannot 'find' my pre-paid transaction. They will hear from the FTC and my lawyer. Absolute thuggery and they would put Cuba to shame. Jagan Avasarala

  Dec 02, 2025
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  Terrible stay! Stolen items, bug filled room, police were called - never again!!!

  It’s been a while I stayed somewhere with a low trip advisor rating but I hoped that for just one night and a one bedroom suite the Hilton would deliver. I was wrong. We arrived early and what was great was we could check in at 10.15am for just 35 dollars extra so it was a good start despite only one person on the check in desk and a long queue she said she was tired and it had been a long shift but we were fresh off our 7 day cruise and patiently waited got our key then proceeded to the 5th floor. The room was dated and by that I include stained carpets, stained curtains even the menu was stained and it was dusty but we said it’s just one night and headed out as we had some people to meet so dropped our luggage and left. We got back late afternoon and settled in. My husband used the bathroom only to find a bunch of small flies in the shower, we ran the shower to get rid of them. Then we sat down in the living area to watch tv, there were ants crawling onto my phone which I rested next to me and then some flying bugs. I trapped one in the blanket from the room and phoned to ask to be moved. I was told to go downstairs and they would move us. I met Hector, the manager who was swift in apologising, offering us a complimentary breakfast and gave us new room keys. My husband got our belongings together and we made two trips as we had been travelling prior to the cruise we had a lot of luggage and shopping. After we moved we went to get some food which wasn’t great but sufficient and went to bed. The next morning we went to breakfast just after 9am the fresh omelette station was delicious the rest was very dry despite the attentive staff but we finished up and went to pack our shopping away and get ready for our departure and to plan our day. I extended the room as we had a late flight and as we were getting ready my husband remembered he left his Hugo boss tracksuit and underwear in the previous room and went to knock on the door no answer. He went downstairs and was passed around different people. I went to ask for the manager which was Hector again and he insisted his team had not seen it. Concierge sent someone and it mysteriously disappeared in just a matter of hours even though no guests were given the room. In the end I was told to call the Police which I did and credit to Miami PD they came quickly took a police report, which is the first time I’ve had to do that. Clearly it had been stolen! We were just in the room and had not left the hotel! We only moved because the room had bugs and shouldn’t have been sold to us. Worse than that is being passed around and then the last time I went to ask for Hector I was told he’s busy call the Police. At least take the time to come out and say something! Show you actually care about your guests and their experience! Check your CCTV and watch each person who went in and out from 8pm as there were no guests it would have been a quick exercise! But nothing! It’s a busy hotel and in need of the kind of care Hilton used to have! I didn’t even use my honours for the extra night as it was a horrible experience. The tracksuit was $600 brand new he had been saving it for the flight home. The police couldn’t understand why the person inspecting the room after we left just couldn’t bring it up to our new room! Dealing with the police on holiday is awful and no one from the hotel showed any interest! I will never stay here again & hope they deal with their theft issues!

  Nov 23, 2025
• 

  Very Dirty and Needs Renovation

  Hotel needs a makeover. We stayed for two nights and this way the dirtiest Hilton I’ve ever stayed in. First air didn’t work, then moved rooms, stained carpet, dirty bathroom, broken mirror above sink, ants on the counter etc. We will never stay here again.

  Nov 18, 2025
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  Bummer stay

  I'm sorry but this was the worst hotel stay we've had. We spent one night after our cruise and frankly if our stay had been longer we would have made other arrangements. The hotel main areas and our room were absolutely freezing. When we arrived late morning we inquired about food options and were sent outside to the pool bar where we sat for almost an hour along with others. I went back inside to find out what was going on only to be told they weren't open and probably wouldn't be opening. It was like there was a locals club and we were clearly, as tourists, not welcome.

  Nov 18, 2025
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  Checking in was horrible,.. not the agents fault, no STAFF

  Lined up after 11:30, to be told room won’t be ready till after 2:00pm, which we expected. We’re Honors members, nobody manning the desk, except 1 guy. It was awesome they called within 1 hour, but again my husband had to reline up again, as same gentleman still working the front desk alone!! Absolutely pathetic a huge corporation can’t have at least 2 workers on and worst part, reclining up twice! Not acceptable, and that’s Diamond Member

  Nov 09, 2025