Hilton Mexico City Reforma

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3144 reviews

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  NOTHING LIKE IT

  After being a loyal customer to the Mexico City Hilton Reforma way back to the COVID pandemic, I must say that there were times that I doubted of their reliability of what Hilton standards expect from their properties. Such is the case that this week I went into what I call a Hilton Mexico City Run. I stayed at the Umbral Curio, Hampton Inn, and Santa Fe Doubletree and there is no doubt in my mind and experience as a future Lifetime Diamond that no one will get close to the exclusive customer service and exclusivity in all hospitality aspects than the Hilton Reforma. It all starts with the great job of all the bell boys and Concierge as soon as you arrive there. Alex and Brandon are one of a kind. Needless to say, that when you arrive to the reception desk Ian is there to greet you and welcome you to your home away from home and if you are lucky enough and he’s not busy taking care of other clients, Benjamin the reservations and front desk manager will greet you and make you feel that you’ve just arrived home. If you happen to be a loyal Diamond member or have reserved an executive lounge room, you’ll have the honor to be welcomed by the one and only Lorena on the 26th floor, where you’ll be personally escorted from the lobby. Lorena will personally take care of you and offer you a beverage as she looks for your room. Her dedication surpasses any expectations. As a loyal Diamond member you could rest assured upon availability that you will be upgraded to the next category or higher. If you happen to hit the lotto and you get a Master Suite upgrade you will be amazed if their exclusivity and magnificent taste of luxury in your own newly refurbished suites. There will be nothing like it. I must say that their junior suites or any room you get are top notch and you’ll see nothing like it in the Mexico City vicinity. But that is just the beginning of a luxurious stay awaiting you. Wait until you get the opportunity to experience their new executive lounge and have opportunity to be waited by Ulises, Manuel, or Grecia. No one is unknown. You will be treated with an unique level of service so high that you feel that you’re not in a hotel. Their cocktails are exquisite and you won’t go wrong starting with a tequila shot as a pure Mexican will do. Don’t get me wrong either, their shots are huge and the lime wedge will be there to make your first Mexican experience be authentic. Let’s not forget that their evening executive lounge buffet is outstanding. It ranges from buffalo wings, beef in green sauce, chicken or pork and for all vegetarians can also count on a superb hot dish. But this is just the beginning as there will be many other salads, desserts and snacks on display for you to choose from depending on he day of the week. Their executive lounge buffet is also unbeatable. If you wish to have breakfast on your own, Los Dones is your best bet. Not only does it have the best breakfast buffet in Mexico City but I know it’s also the most affordable. The quality of food is outstanding. It has a salad bar, a waffle and pancake station , a bacon, sausage, and other goodies as tamales, and another huge station with omelettes, eggs your way, quesadillas, beans, two types of meat and much more. There’s even an organic gluten free station. But what really makes the difference is how you are welcomed by Vladir, the captain and his friendly and professional way of conducting himself. He really makes a great difference. But he’s not alone because his wait staff is the créme of la créme. You will always count on great service from Javier, Leo, and the greatest of all , Abraham. You would never go wrong with Abraham. He has been there for countless years and it reflects on how he executes his job with unique skills and the willingness to make his customers feel like Royalty. He’s a great asset for the Hilton Reforma. I have to attest that every single person on the wait staff is superb. I would not end my review without the mastermind behind all that delicious food. Jorge makes that big difference. You can see how he comes out of his comfort zone to make sure that all the stations are in order and stacked to its fullest and appetizing to all. I want to express my sincere gratitude to all the employees of the Mexico City Hilton Reforma to have made such a landmark “ Your home away from home.”

  Mar 22, 2026
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  BEST HOTEL IN MEXICO CITY!!

  Our stays at the Hilton Mexico City Reforma location are Always Spectacular! This is a Must Stay Hotel in Mexico City!! Not only is it situated in a Fabulous & Central location, it is newly renovated with Magnificent Staff, Outstanding Service and Gorgeous Environment & Rooms!! Everything is Always Absolutely Stellar!! It certainly rivals the Best Hotels in the USA! This is our 3rd stay at this luxurious & reasonable priced hotel. Our stays typically range from 7 to 15 days. My family has enjoyed every single minute of all of our stays. We are only half way thru our current visit & are so very pleased with everything! We will make sure to return here as often as we can! They have received countless awards & truly merit more & more! Thank You So Much Hilton Mexico City Reforma Staff for making our visit to Mexico City memorable and so much fun, we truly appreciate all you do! 😊

  Mar 17, 2026
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  A great hotel in a fantastic city

  Our recent stay at the Hilton Reforma was a most pleasant and memorable experience. The hotel provides a consistently high level of service and quality of facilities in all areas from room comfort and design to the numerous restaurants available and well equipped fitness center, spa and swimming pool. The property is meticulously maintained. We found the staff to be consistently helpful, friendly and welcoming. The hotel is conveniently located within easy walking distance to the major attractions in the historic center of the city. We thoroughly enjoyed our stay in this beautiful and unique city and our positive stay at the Hilton only added to our memorable experience.

  Mar 17, 2026
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  Wonderful experience

  Stayed at the Hilton Reforma for 3 nights. When we checked in we opted to upgrade to the executive floor for a fee. We were delighted we did. The room was large and had the best view I’ve ever seen in a hotel room as it covered both sides of the hotel facing the park. It seemed like the room was recently renovated and we wondered if we were the first people to stay there. It had a spacious bathroom and lots of space to store your belongings. Like others mentioned, we encounter very friendly and helpful staff from checking in to concierge to housekeeping and breakfast staff. The executive floor included breakfast that was fantastic. Both a buffet and made to order eggs. We would definitively stay here again.

  Mar 08, 2026
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  Great city hotel!

  Great breakfast would definitely recommend including that! Friendly staff, nice lobby, great gym! Pool is more like a pool at an airport hotel but for city location it’s not really what you go there for anyway. Location is great!

  Mar 05, 2026