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Resort Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5885 reviews-
Anniversary Stay
Stayed for our anniversary stay and have to say it was truly amazing. The cloud bar with its Amazing of the skyline. The room was very comfortable and clean. The best bit was the breakfast in the morning. So much choice to have. Staff was very helpful and the food delicious. Used the pool and sauna, again very clean and nice for a busy hotel. Would highly recommend.
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High rise stay
Friendly and helpful staff at check-in and in executive lounge. Spacious room. Exec lounge afternoon scones and happy hour with interesting food made room good value and views from 22nd and 23rd floors good. Comprehensive breakfast. Unfortunate fire alarm at 4.45am due to a hot water pipe issue meant an early start and no hot water the next morning as a result. Disappointing no personal acknowledgment of inconvenience caused, just a generic letter on reception saying sorry
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Definitely not value for money
The room was okay and the staff pleasant on arrival. At approximately 4am we were woken up by the fire alarm and needed to evacuate the building, the evacuation went smoothly but there was no communication or explanation. The shower was cold, I thought this might be linked to the issue that set off the fire alarm but my colleague didn’t have the same issue. Breakfast was a buffet but all the items I selected were cold, not what I expected from a reputable hotel
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Fantastic Stay
Fantastic experience. Great location , clean nice and very spacious rooms, friendly staff. Artemis and anna at reception was brilliant, serve you with smile and go all the way to make your stay comfortable, pleasant and memorable. Breakfast was great, good choices and again great staff. Will definitely stay here again and highly recommend.
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Overpriced and tired but Cloud23 pulls it back from the dead
Needs an overhaul, when paying £340 per night plus £50 refundable bond plus £35 to park… I would have expected a shower without black mold. Breakfast - self service…. Cold, looked like a primary school had been teaching children how to spill everything on the floor. Dried out bacon and sausage. Really disappointed. Plates everywhere no clean glasses or cups. There are 3 lifts… 1 of which was out of order - we were on the 22nd floor. It took nearly 10 minutes waiting for the lift up and down. Positives - the views are immense. Cloud23 was exceptional. The food was exquisite and the staff were really personable and took the time to chat and explain every course. I would go back to Cloud23 but not reside at the Hilton.