Customer Ratings & Reviews
TripAdvisor Traveler Rating1779 reviews
Excellent place to stay near Long Beach Convention Center.
My wife and I stayed for a pre-cruise night and found the hotel to be well maintained, clean, and welcoming. Our room was spacious with a nice patio. Unfortunately it was cold and raining hard so we did not venture outside the hotel during our short stay.
Convenient to Cruise Port
We stayed here because it was convenient to the San Pedro cruise port and shuttle service to the port provided by Princess. The hotel is in a business area that dies at night. No nearby places to eat and no shopping with having to take the Hotel's shuttle. Bathroom needed maintenance - not done. Some outlets in the room didn't work. No pen and paper in the room to make notes. No TV schedule and TV had no guide channel. Breakfast was very good, but it should be for $50 plus cost. Restaurant basically a bar with terrible seating and in a cold lobby area. If we take another cruise out of LA we will look for another place.
Unsatisfactory business reception. Reception was not accommodating. No bathroom amenities key card was not working
Disappointed during my registration Alex was good but Robert was not accommodating. He refused to give upgrade and I was given a thumbs down not even looking at my face during my conversation. I traveled throughout Southern California and central California but didn’t have any problem with front desk . I was looking forward to try this hotel but I was totally disappointed. I was tired during my business trip all I want is a warm and kind reception very dissatisfied
Marijuana & outdated rooms
The hotel lobby area is great and fun. The rooms, not so much. Very dated. Our room had screws showing on a cabinet in the bathroom that was falling off. The shower was NOT hot, like maybe 90 degrees. The whole floor smelled like Marijuana and it seeped into our room. The pool was OK but we asked 2 different times for help starting the fireplaces (we just needed a lighter because the Striker didn't work) and no one ever came after more than an hour. The ONE shuttle to the port to catch our cruise was full and had lines for 2-3 hours. We ended up taking an Uber. The only great thing about this place is the location and the parking (that we had to pay for).
Worst Hilton I've ever stayed in
This place was very crappy. The hot water was out two of the four days I stayed there (4 nights total). The water coming out of the sink smelled of sulfur. Everything was a little janky. The person at the front desk gave me attitute when I complained about the water. I was not being a "Karen", hot water is kind of needed on a business trip. The gym was decent as well as the food at the bar/restaurant. Maid service was good. The pool looked a but dirty but was probably ok.