Customer Ratings & Reviews
TripAdvisor Traveler Rating5701 reviews
Old and Dated
The hotel location is great from there it goes down hill. We stayed in room 1122 for four nights and apon arrival from a 24 hour flight from Australia was looking forward to a rest in a beautiful room how wrong we were !! The room was extremely small with the curtains hanging down bathroom door unable to close disgusting marks all around the timber surrounding door carpet coming up Which has never been cleaned in years and a general lack of being loved Am afraid that this hotel is certainly not up to Hilton standards and senior management must take some responsibility to bring it up to standard as a once great hotel is now nothing more than a one star motel. I do not recommend you stay at this hotel as there are better options available to you in near by locations.
Wonderful time at The Hilton London Kensington
We attended Kidzania 5-10 minutes walk away (only because of traffic). This hotel is super convenient and safe. The bedrooms are very clean. Yes, there are minor maintenance issues (a little paint needed on the back of the toilet door, minor crack on bathroom sink). Breakfast is wonderful and it has a lovely ambience-food, decor, clientele. High praise to Luke Daly at Reception. He was so professional, approachable,helpful and kind. He has an enthusiastic attitude. I chose to go to Luke as he appeared kinder, another male receptionist may need to learn from Luke’s demeanour. Front reception is usually where the first impressions start. Thank you for a wonderful time.
The Junior Suite that we booked had a double mattress on a queen box spring.so it was tiny. The shower head wasn't working, the desk was badly stained and there were no glasses in the rooms just paper cups. We had to ask the bartender for glasses. We asked to move toa room with a king bed which did happen but it was not a suite and there was no compensation offered. The hotel is old and needs an overhaul/renovating. Won't stay here again.
Great hotel felt very welcomed the room was superb staff exceptional the breakfast great and the concierges were very helpful in organising tours for me. Good not ask for better service and felt very safe as I was a solo traveller and my first time in the UK. Also a great location we’re transport was at the door. Thank you to all
Over priced and under delivering.
Really disappointed in the quality of the room. The room is tiny a solutes tiny ans bathroom is minute. Looks like the hotel has had no upgrades for about 20 years. It is old and tired and simply not value for money. At least the staff at reception are great!! Spend your mo ey elsewhere!