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Customer Ratings & Reviews
TripAdvisor Traveler Rating
3652 reviews
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Jun 05, 2023Stay in deluxe style
I stayed at the Hilton London Bankside during my business trip to London May 21-22 and I couldn't even imagine how amazing this hotel is inside. I want to express my deep gratitude to the hotel team, my check-in went without issues, the room was prepared for my arrival. I was so pleased to see a personal greeting and a handmade sweets compliment. The hotel is very clean and beautiful, I was amazed by extraordinarily design of room, bathroom and bed - a work of art. I was especially impressed by the serving of dishes at breakfast, how the buffet was decorated, on the one hand, this is a high Hilton standard, but even inside the standard the team found features that made the serving very interesting. In this cozy room I was able to prepare for my presentation (by the way it passed very successful, and this is partly the merit of the hotel team, because my stop was in good hands). Among other things, from the features of the hotel, I can highlight that the hotel is conveniently located near my favorite Tate Modern Gallery, as well as Southwark and Waterloo stations. Thanks again to the hotel team and management for a wonderful stay I wish you all the best.
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Jun 05, 2023
Great hotel -- great weekend
Great Hotel. Upgrade to lounge well worth it to relax with drinks before going into the city. All staff were super friendly and helpful. Kamaal and Daniel were great. Breakfast excellent. Thanks for everything.
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Jun 04, 2023Love the property but staff doesn’t balance with that
I felt I was treated differently to others Intrusive staff I had a very important meeting and arranged a late check out for 2.15pm I had 3/4 phone calls throughout the morning and if not answered would ring for long periods , twice house keeping knocking on door all of this to see if I was checking out , my manager cancled because of the interruptions and rescheduled for the next day which meant I had to book another night as it needed to be in Bankside location. I had brought monitors with me that were 65 inch, I ended up breaking 1 of the screens because of being rushed, when leaving I was waiting for the company to come and collect the screen as Hilton would not dispose of it they would not check me out otherwise so I asked if i x ask have a key to go sit in the E lounge while I wait and get a cup of tea, reception replies , I need to ask if you can still get access as I have checked out at this point I thought I had but actually I hadnt but even so.i I know that this is not true but yet she continued after to say she called a manager and asked if I could get a tea ,and as I listened I could tell they were talking about me by the level answers she was giving and looking back at the monitor once or twice. I saw 2 guys who work for my company all checked out but sat there on theirs pc’s I spoke to them asking if they are leaving both said yes they checked out and was let in with no problems, I just got the tea and came back out as by now all I wanted was to get out of the hotel and never return
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Jun 01, 2023
Still one of my favourite Hilton properties in London
My wife and I stayed here for just one night as part of our wedding anniversary celebration. I emailed the hotel prior to arrival to make them aware of the occasion and when we arrived, we found we had been upgraded to a very nice king one bedroom suite. We are both HH Diamond members but this was a serious upgrade, several room grades above what I had booked, so we were both very grateful and surprised. When we returned to the room after our day and evening of celebrations, a cake had been delivered to the room, which was also a nice touch. I like the rooms here as they are spacious, modern and comfortable. The suite was, of course very nice, with a separate sitting room, huge shower in the bathroom and a separate bath. The whole hotel has modern, contemporary decor and is finished and furnished to a high standard. The indoor pool is a nice, relaxing place. The executive lounge is a decent size, comfortable and again, a nice relaxing space. Various bottled beers, red and white wine, prosecco and branded spirits were on offer between 6pm and 8pm, along with a selection of hot and cold food. The bar is good and again, a cool place to hang out, although you obviously pay London prices. Breakfast in the main restaurant is always really good, with plenty of choice. Overall, as per the title, one of my favourite Hilton properties in London. Thank you to all of the staff who helped to make this a special and memorable stay.
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May 31, 2023Nothing special this stay
Four night stay from Sun - Thu. Pleasant check in by Nuria, thanks for diamond member. Fourth floor room. Asked if first time stay, advised no and stayed 2-3 occasions before. Sorry as you are staying 4 nights we cant offer any upgrade. If it was just one night would have been fine, but thanks for being diamond member. Never heard this before. Room 414 was fine, clean, soft drink and water in fridge. No issue with WiFi or hot water. Went to the Exec lounge for coffee. Regrettable both machines had fault errors on them so not coffee. One issue I had was upon taking a shower the towel was like sandpiper literally. They were better the other days to be fair. Coming back one night, the cleaner didn’t put the floor towel down. On two other nights, I came back the next day with the prior nights tea mug left as is (yes there was a very small amount left). They had put a paper cover over the mug. Other night the pop bottle was left on the desk! Had a quick breakfast two days. On the Thursday, I felt a little aggrieved, three guests in front of me were asked for room numbers as we got to the host. Upon my turn, I was asked for room number, then name. Yes I reconfirm that happened. One day shown to table, other day not. Upon checking out, colleague didn’t ask how my stay was and ‘I will sort it out’. I didn’t receive a questionnaire after my stay either. No receipt for expenses. Messaged on app after stay. Not once, but twice. It came then. The hotel is very convenient to where I work and we book many rooms over the year. I don’t have much better choice. Perhaps a one off. Let’s see. I won’t ask for an upgrade again here and nor do I expect one.