Customer Ratings & Reviews
TripAdvisor Traveler Rating676 reviews
over charge than reservation confirmation
I shoaled charge US $328.00 for 3 nights, as confirmation I received from the hotel 13 days before check in, I check the respite they charge me $ 497.23 I got email with the receipt I did emailed the hotel no respond
Best Hotel in Toronto-Oakville
If you want friendly staff, best amenities, tasty food, best bar with big screen tv’s and good vibe, clean room with comfortable beds, pool, fitness centre, parking…this is the hotel you want to be at.
Terrible Front Desk and Overall Service.
The hotel charged me for a night when my flight was cancelled due to weather. When I called to talk with the front desk, I found them to be inconsiderate and rude. I stayed at the hotel in Oct 2023 and found the same rude staff at the front desk. The gym is a joke. Do yourself a favor and stay at another hotel in the area.
Great Hotel, but very noisy
This is a great hotel, fulfilling all the Hilton Garden Inn expectation. The staff is great, very competent, attentive and friendly. However, the hotel is very noisy due to its proximity to a busy highway. If you can get an high even room number you will be fine.
The front desk design increases risk of customer data leakage
Concerns: 1. The front desk layout provided easy access to non-staff to view confidential information, it’s a new concept being in the center. But for example, with Tru at Hilton, they have open concept, but they still guard their customer data well and only staff can enter the central working area. 2. Check in - Mounir, the night shift manager was polite in general, though he got a bit defensive when I provided feedback about his reading last four digits of my credit card aloud when I believe guarding and protecting customer's confidentiality and data is important. He said no one was around. Guarding customer's privacy and data is critical even when no one was looking or around. That's honoring and upholding "job integrity" and "always do the right thing" attitude for Hilton and himself. He also got defensive when I asked him to put away my datasheet, he put it in a “index card” –like box. Another odd thing is he asked me to fill out a registration form, as soon as he saw I looked puzzled why this is needed, he then said, “Ok, you don’t need to fill out.” this made no sense to fill out a "registration card.” And even more puzzling on that he could change his mind or the hotel policy in a second, inconsistent. Filling out a registration card in both Canada and US already felt unusual. This practice was commonly found in Russia or former communist countries. Other than that, no other issues at check in. He asked for the make, model of my car, I happily provided since he did not ask me to sign. I also appreciate he just checked my ID to verify my name, and nothing else. Immediately smelt “curry” when first entered the room. The soap tray had soap box cardboard stucked/attached to it, look unclean and gross. Positives: Check out: Danielle did a good job in providing a receipt, with 1-2 sentences proving the hotel did run my credit card for incidental holds and would be credited back to me, after she listened to my reasons of past negative experiences of payment issues/discrepancy either unable to provide proof because the hotel did not give or past hotels always provided a receipt for incidentals. Easy parking, room was clean, quiet lobby and room. Great sleeping quality. Great hot shower, excellent, can adjust up to 130F maximum and allows you to adjust on your own.