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Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Friendly Staff, Not-So-Great Rooms
The staff upon check-in and checkout was extremely friendly, accommodating, and welcoming but the property needs an upgrade. Cockroaches were in my room! I understand they’re normal in Florida but I don’t believe they should be in the room where I am sleeping as well as the Sugar Ants on the nightstands too.
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Unpleasant Experience
The hotel location was the best and only real positive thing at this hotel. It needs to be upgraded from lobby to rooms. During my stay a group was their with several youth, staff stood at desk and allowed the group to be extremely loud, kids to run and race all throughout the restaurant, lobby & rooming areas. Staff at desk & restaurant staff stood in eye site where guests placed a large dog up on the dining table were guests were seated to eat dinner.
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Decent Hotel Close to Airport
Hotel staff was very friendly and helpful, check-in and check-out were both quick and efficient. Lobby was clean and modern. Hotel room itself was decent for a short stay but the bathroom could use some attention. The plug in the bathroom did not work and there were rust stains in several places (in the tub near the drain, on the trim near the floor). Decent place to stay if you need to be near the aiport.
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Hotel room was filthy
I stayed in this hotel last weekend. My toilet bowl had feces on the front of it. Someone did come to clean it. I should’ve checked the rest of the bathroom because when I got in the shower, there was stains in it that were not from rust. I’m not sure exactly what it was but it was definitely not clean. When I went to get in bed, there was a clump of hair in my bedspread. My son stayed in another room, and his sheets were stained and dirty like they had not been changed. Do not recommend this hotel. The staff was very nice but Management never got back with me. Every time I went to go speak to somebody in management they were not available. Very disheartening especially for a Hilton property.
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Horrible Experience
This is probably the worst Hilton property I've stayed in. Specific problem one: the TV didn't work. The desk sent a couple of guys who played with it for about 15 minutes and couldn't figure out what was wrong. So we had no TV the entire stay. Second, the toilet was constantly running. The same two guys took a half an hour to fix this. But then the next day, the toilet clogged. This toilet is not the typical commercial version; it seems like one that comes from Home Depot's lowest line. And it was very old. These problems were addressed while we were ready to go to bed, and we didn't appreciate having to deal with this at all at that point of the night. In general the property seems worn. The manager, who was not on the property when we left, told the desk clerk to give us a discount on our room rate -- it was about 20%. We feel we deserve much more than this for such a horrible experience. This stay confirms why we prefer Marriott over Hilton.