Customer Ratings & Reviews
TripAdvisor Traveler Rating1062 reviews
Dated, Dingy and Dark
This hotel is a dump. Our room was dark, dirty, smelled like urine and hot. the thermostat only goes as low as 68 but it never even cooled down to that (in Late December). Breakfast was unacceptable, the chef was off the day we were there and the only option was stale bread, cereal and pineapple chunks from a can. No joke. That was it! The worst part of this property is the complete lack of customer service. One of the front desk managers, Maricris, was the worst. She has no interest in pleasing the guests. Stay away from this HGI, there are plenty of much nicer hotels in the area.
This facility is like a Cheap Motel
This location is like a cheap Motel. I'm a Gold Member, at the time of writing this review. - They turn off hot water in evening - No garbage pick up or room cleaned on day 2 of your stay. Even after requesting its not done. - was told that room service after 5 days of stay - digital key did not work for me - door handle to enter was broken. You cannot enetrr hotel from side doors. - door from pool gets jammed and does not open. Need repairs. You will have to go around the hotel to get inside the hotel.
Got me in a room asap when no other place would. Cool AC comfortable bed, close to everything! Highly recommend! Staff were helpful and polite. Can’t beat it and at a reasonable price. Everywhere else in this area is really expensive
Manager needs to be retrained
Stay away from the property, especially if you see Susana Reyes who’s the “manager” at this property. I’m a Diamond member and never had this experience before in all my stays with Hilton all over the world. We forgot our govt ID at home in a rush, we showed her the pay stub that shows govt employee, but she wouldn’t even care to look. She was not apologetic at all and gave us an option to cancel the reservation. I’m so glad I went with her option to cancel rather than giving this property even a $1 of my money. Went to another property and I was so happy there. Other Hilton properties in the area are good, just avoid this property. She is very sarcastic and needs to be sent back to “management” school and retrained. Absolutely no point in wasting your time with this property and especially with Susana. If you still stay there and check in, make sure you ask for another employee.
Impressed by the front desk staff
We stayed in 4 hotels on this trip and each one offered really professional and friendly staff members, including this one. We arrived before check in time but they found a room for us, which was very helpful. The hotel is spacious and modern looking. Our room was a good size and was clean. The area feels very safe and we walked around the hotel and adjacent area after dark without issues. This is a good location, close to many things in the Palm Springs area.