Location
Kapaa{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee Inclusion:
• High-Speed WI-FI Internet
• Local & Long distance Telephone Calls
• Use of Coolers, Towels, and Beach mats available at the Concierge Lounge
• 2-hour Bike Rental
• 24 hour Fitness Center Access
• Access to Safety Deposit box located at the Front Desk
• 2 for 1 golf at Hokuala Kauai’s ocean golf course
• Hawaiian Cultural Sunrise on Monday, Wednesday, & Friday
• Weekly cultural activities
* * Resort Charge Includes:
* Live Music Entertainment
* Resort Activities ; Cultural Sunrise ceremony
* 2 Bottled waters daily
* Cooler , Beach mat & beach Tower rentals
* Ukulele classes and lei making classes
Resort charge offerings are subject to change throughout the year. Partners will be notified via writing of any changes to the resort charge offerings. Offerings are available based on travel date, not booked date.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1791 reviews
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Dec 29, 2024Not exactly Hilton experience
The hotel lobby is very nice, and most of the team members are nice and helpful. Close to the beach where snorkeling available. But: our room is a little bit dated, window could not be open just for 2 inches, bathroom is very small. Keycard did not work properly, at first night had to replace something in the door but after it was not better, sometimes 1-2 minutes long time was to open the door after tried both keycards. The shower gel from the bathroom missed, we asked to replace it - during 5 nights they were not able to do it, we got more soap instead of shower gel. Resort fee contains two bottles of water/daily. Second they when asked how or where we can get the new 2 bottles front desk answered that there are refilling machines on the corridors. Guest laundry: it was out of order during our 5 days stay, and it was said that laundry operated by third party and they already reported it to him (it was out since weeks as we heard it). Hot tube: once it was very pleasant temperature, next day it was cold. So, not very bad but from Hilton hotels we have much more betters experiences.
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Dec 27, 2024Older than me
This place very outdated. First room had no air conditioning ducts in the bedroom area. We were moved to an even older handicapped room. Guess it could be good for families but not my choice. VERY DISAPPOINTING. HAD I known it was this archaic when I booked, I would have chosen another place. Unfortunately, there’s nowhere else to go. It’s season. So will make the best of it. If you like anything post 1960… book elsewhere.
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Dec 25, 2024GREAT STAY!!!!
From check in to check out we had a wonderful experience. The morning restaurant people were all great, but Miss Evelyn (the Hostess) kept the seating arrangement running smoothly. She was gracious and accommodating all with almost effortless ease. Courtney at the Concierge Desk gave us several suggestions that turned out to be spot on. Again with a smile on her face and calm manner. The room was clean and well maintained,
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Dec 22, 2024I would give a 0/5 stars if I could
DO NOT BOOK HERE. We just checked in today this morning and here it is we are getting ready for bed and there’s roaches. 3 was seen in the room which one crawled all over my food box I didn’t even have a chance to eat. We called about it and all they could offer is to move to another room as if the roaches are confined to one floor on the resort… the beach is nice, they have ONE restaurant which sells burgers for the most part… not to mention this hotel isn’t in walking distance to anything, no restaurants, no shops, nothing. These room are ridiculously outdated and there is false advertisement on the internet. Please be advised. IM VERY MUCH LIVID! We canceled our last 2 nights and will be leaving tomorrow morning which can not come fast enough
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Dec 22, 2024
Roach infestation and basically charge whatever they want with resort and parking fees
If it wasn’t for the location I would give 0 stars. When we checked in we were given a room infested with cockroaches. Absolutely disgusting. I went to let them know at the front desk and at first they acted like it wasn’t an issue and said they’d have the room “deep cleaned”. It wasn’t until I came back to the front desk with a dead cockroach I killed from inside the room when they finally decided to move us rooms. They also charged for maid service every day even thought the maids only cleaned our room 3 times in an 8 day stay. Also they don’t tell you this but they charge $25 a night for parking and there is very limited parking on premises and no other options to park for free nearby. There was a night when some of the people staying there were parking on the lawn under the trees because there was no other parking options. Also they ran multiple payments on our card without a clear heads up or what the charges were actually for. At the time of check out they had over $800 on hold for our credit card which is absolutely insane for a security deposit especially for a hotel infested with cockroaches. We are very disappointed and this is not the quality we associate with the Hilton brand…