Resort Details
- The Garden GrilleEnjoy delicious American cuisine with a touch of local flavors in a casual, open air setting with ocean views.
- The Pavilion Pantry®A convenience mart offers sundries, an assortment of beverages and ready-to-cook meals bound for the in-room microwave oven or refrigerator.
- Accessible facilities
- Coin operated laundry†
- Concierge desk†
- Currency exchange†
- Elevators
- Gift/News stand†
- Laundry/Valet service†
- Lounges/bars†
- Non-smoking rooms available
- Parking
- Coin operated laundry†
- Concierge desk†
- Currency exchange†
- Elevators
- Gift/News stand†
- Laundry/Valet service†
- Lounges/bars†
- Non-smoking rooms available
- Parking
- Restaurant†
- Sundry/Convenience store†
- Tour/sightseeing desk†
- Wireless internet connection in public areas
- Audiovisual Equipment†
- Business Center†
- Fax Machine†
- Meeting/Board Rooms†
- Printer†
† Fees may apply
- Bike rental †
- Fishing †
- Fitness center on-site †
- Jogging trailJogging Track
- Playground
- Pool
- Sailing †
- Sightseeing tours †
- Snorkeling †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1848 reviews
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Dec 22, 2025Flexible Reservation Support
I haven't stayed at the Hilton Garden Inn Kauai yet (my trip is coming up in 43 days), but I wanted to leave a 5-star review for their excellent customer service. I initially made both a points reservation and a cash reservation, planning to cancel one. When I decided the cash reservation was the one I wanted to cancel, I read on the Hilton website that it could not be canceled since it was within 60 days. However, today I called the Hilton Garden Inn Kauai (not Hilton headquarters), and the kind staff member I spoke with cancelled my reservation without any penalty. I was so relieved!
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Dec 19, 2025Run the other way
This hotel should be knocked down and rebuilt from the ground up!! Terrible Terrible Terrible! We were first offered a cottage for 2 couples, which we thought would be great. We walked into it and it smelled of mold and mildew. The refrigerator was rusted on the outside from the dampness. The furnishings were from the 50's and the carpet was buckled from age and being damp. When checking out the bathroom, there was a cockroach on the wall. No way were we staying in the cottage. Back to the lobby where we were offered 2 adjoining ocean view rooms. The rooms were next to each other, but not adjoining. If we stood at the very edge of the window looking left we could see the ocean, which was a public park, and a 5 minute walk from the hotel. This room was clean, but the furnishings here were from the 60's. The lobby was also in need of updating. The rug buckled and there were old furnishings throughout. There was an older man who was a greeter, who was very annoying. He followed us around each time we were in the lobby, and told corney jokes he thought were funny. We ignored and avoided him as much as possible. Most of the other workers we came in contact with were very nice and helpful. We did not have our room cleaned for our short stay, but the housekeeper was very accommodating in giving us clean towels and refreshing our toiletries. The pool we used was small, but the bottom was full of sand. It was fine for sitting next to, but didn't use it after the first day because it was not clean. We only ordered lunch one day from the Tiki Bar. The food was good and plentiful., and the drinks were fine We did not eat at the lobby restaurant. If considering this hotel, turn and run the other way. This property is not up to Hilton standards by any means. Pay more and stay elsewhere! Never again will we stay here!
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Dec 18, 2025
Cottage review
Review for the cottage We were greeted by friendly staff at the front staff. Check in was a breeze and we were given a map of the grounds. Our room was clean and cool. It was a nice surprise to see a welcome message on the TVs. We brought our own k-cups for coffee but a medium roast is available at the cottage. The bed was very comfortable and the sheets were very soft. The bathrooms had a local favorite “Noni” lotion, soap, body wash, shampoo and conditioner. The shower had hot water on demand and the pressure was great, not something you find in a lot of hotels. The AC in the room was a bit noisy however we treated it as white noise machine and we had no problems sleeping with it on. The grounds and pools were well maintained. From the cottages the beach is a quick 5 minute walk across the grass. The protected cove offers a good place to swim, snorkel and see the sunrise. The path to the tiki bar is lit at night by torches. Do yourself a favor and go to Manahunes tiki bar and enjoy a Mai Tai, I recommend the Trader Macs. The food is great too, we had the coconut shrimp and the double double burger. I read reviews that complained about the prices but I thought they were on par with some of the other local places. Overall I would recommend this place. It is close to airport and downtown Kapaa.
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Dec 01, 2025DO NOT RESERVE WITH THIS HILTON
DO NOT STAY HERE .... I had this Hilton double charge my account on Thanksgiving day from a mistake, I was hung up on , had NO Aloha whatsoever... But it seems many others here have had the same service.... Hopefully someone from there parent company goes thru all the terrible reviews here and elsewhere and changes management and staff!!.
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Nov 29, 2025
DO NOT GO THERE
The hotel is poorly managed. They charge $25/day if you park your car in their lot. Rooms are infested with roaches. I have a guy walked to me and told me that he has another week booked by they are checking out because of roaches in the room.
- AdvisoryA minimum mandatory hotel- imposed Resort fee of $25.00 (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is not included in your package price and is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryA minimum Self parking fee of $25 (plus tax) per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. No Valet-parking available.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee Inclusion:
• High-Speed WI-FI Internet
• Local & Long distance Telephone Calls
• Use of Coolers, Towels, and Beach mats available at the Concierge Lounge
• 2-hour Bike Rental
• 24 hour Fitness Center Access
• Access to Safety Deposit box located at the Front Desk
• 2 for 1 golf at Hokuala Kauai’s ocean golf course
• Hawaiian Cultural Sunrise on Monday, Wednesday, & Friday
• Weekly cultural activities
* * Resort Charge Includes:
* Live Music Entertainment
* Resort Activities ; Cultural Sunrise ceremony
* 2 Bottled waters daily
* Cooler , Beach mat & beach Tower rentals
* Ukulele classes and lei making classes
Resort charge offerings are subject to change throughout the year. Partners will be notified via writing of any changes to the resort charge offerings. Offerings are available based on travel date, not booked date.