Resort Details
- Mamahune’sRetro-inspired tiki bar and restaurant located poolside, offering contemporary Hawaiian cuisine. Open for lunch and dinner.
- The Garden GrilleEnjoy delicious American cuisine with a touch of local flavors in a casual, open air setting with ocean views.
- Accessible facilities
- Concierge desk†
- Elevators
- Gift/News stand†
- Lounges/bars†
- Non-smoking rooms available
- Parking
- Restaurant†
- Sundry/Convenience store†
- Tour/sightseeing desk†
- Concierge desk†
- Elevators
- Gift/News stand†
- Lounges/bars†
- Non-smoking rooms available
- Parking
- Restaurant†
- Sundry/Convenience store†
- Tour/sightseeing desk†
- Wireless internet connection in public areas
- Audiovisual Equipment†
- Business Center†
- Fax Machine†
- Meeting/Board Rooms†
- Printer†
† Fees may apply
- Bike rental †
- Fishing †
- Fitness center on-site †
- Jogging trailJogging Track
- Playground
- Pool
- Sailing †
- Sightseeing tours †
- Snorkeling †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1862 reviews
-
Feb 28, 2026Disappointing
THE most UNcomfortable beds ever!! The hotel itself is conveniently located and the grounds are beautifully situated on the bay, the staff is attentive and super friendly and breakfast was pretty good but, after 5 nights of fighting for sleep and comfort, none of that matters! Instead of the much needed rest & relaxation I came to Hawaii for, I have new pains in my hips and lower back. I expected better from a Hilton property!
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Feb 24, 2026Save yourself the stress and disappointment — choose another place to stay on Kauai.
As a Hilton guest for over 10 years, this was the most disappointing stay I’ve experienced. The room had a noticeable damp, musty odor and did not feel fresh or comfortable. Housekeeping was inconsistent throughout our stay — trash and used dishes were often left behind, and fresh towels were not regularly replenished. Service was also below expectations. Interactions at the front desk and breakfast café felt unwelcoming, and the included breakfast was very limited, with items frequently missing from what was advertised. The most frustrating experience happened on our last day. After checking out in the morning, we returned around 2 PM following an ATV excursion, completely covered in mud, and asked if there was a hospitality room available for a quick rinse before our flight. We were told there was no option and no availability. In many years of travel with Hilton and other brands, we have never encountered a situation where no basic accommodation could be offered to guests in this condition. This stay did not reflect the level of service, cleanliness, or hospitality I associate with the Hilton brand. I am sharing this feedback in hopes that management reviews these concerns and takes steps to improve the guest experience for future visitors.
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Feb 20, 2026
TREATED BADLY
RUDE MANAGER. SLOW SERVICE. Stayed for our last night to easily fly home. Arrived at 3 pm (standard check in time) to check in, forced to wait over an hour for rooms to be cleaned. Requested help, treated very rudely by manager. When finally given keys, they did not work and had to go back to desk. Escalated situation to corporate, no help. Very disappointed.
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Feb 14, 2026Convinient location
Easy walk into Kapa’a for dining and to get bus. The rooms and building are a bit dated but clean.
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Feb 12, 2026
Do not take an “Upgrade” to the cabana
We had reserved a Dbl Qn, Ocean View for 1 night. We were sent down the road to a 1Qn “Cabana” with a fold out. Key card didn’t work and this part of the complex resembled Section 8 housing. This was confirmed when the maintenance person who came to fix the key mentioned, unsolicited, to make sure and lock everything “down here”. The cabana was full of furniture and all the outdoor furniture. Had to rearrange the room to fold out the bed and then discover there was only a sheet and two pillows for the fold out. The inside lock was broken off so locking the door as recommended was not an option. We have stayed in the hotel before and were excited to come back. Being shoved down the road into a dodgy cabana was disappointing. The hotel did discount the room at checkout but refused to budge on the parking or resort fee, making the 50% discount and effective 25% discount. This was not an equal value to our experience.
- AdvisoryA minimum mandatory hotel- imposed Resort fee of $25.00 (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is not included in your package price and is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryA minimum Self parking fee of $25 (plus tax) per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. No Valet-parking available.
- Check In: 3:00 PM
- Check Out: 11:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Charge includes:
? Live music entertainment
? Resort activities; cultural sunrise ceremony
? 2 bottled waters daily
? Cooler, beach mat & beach towel rentals
? Ukulele classes and lei making classes
** Resort charge offerings are subject to change throughout the year. Partners will be notified via writing of any changes to the resort charge offerings. Offerings are available based on travel date, not booked date.