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Resort Details
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Customer Ratings & Reviews
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4227 reviews
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Oct 29, 2024Best stay ever!
We traveled 2 adults and 2 children. We had the best stay and we travel 5-6 times per year. I saw few comments about the time to travel to the center, but this is only 20 minutes from the hotel and it is so easy. The hotel is located by the sea, and the view and experince is amazing. It is perfect if you want to combine the peacefulness of the sea and the beauty of the sea. The rooms are very spacious, beds very comfortable and the staff super friendly. Breakfast was amazing and the breakfast team super helpful and friendly. A big thank you to Albert at reception who looked after us so well and made us feel so special. We were celebrating my son’s 14th birthday and he wished him happy birthday during check in, this was so special. Another big thank you to Christopher from Guest Services and Jeffrey and Maria from Executive Lounge. We arrived last night and this morning my 10 years old daughter told me that she wants to go back, his means a lot. Best Wishes, Olesea
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Oct 24, 2024
A great hotel far from center but worth it
We came late Monday night and received a room with two separate beds Hotel was very accommodating and came to fix it right away Room is great specious with. Bathtub and a view Hot has a WhatsApp for all requests There is a business lounge with balcony for happy hour and quiet breakfast
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Oct 18, 2024
Very Happy Hilton Diamond Status Guests
We arrived early, due to a last-minute British Airlines’ cancellation (with NO explanation) of our previously-scheduled flight from Houston, TX. The newer flight itinerary with American Airlines had us getting in to Barcelona EARLY in the a.m. We were aware of the late (4 p.m.) check in at the Hilton; but we asked the receptionist if there was a place we could stay before our room was ready. As long-time Hilton Diamond status members, we were allowed to “hang out” on the 15th floor in the Executive lounge. That was much appreciated. While waiting, we enjoyed the complimentary coffee and Coca Cola drinks. My husband even took a nap in the rather secluded area that has couches! Once the room was ready, we were impressed with the hotel’s efficient elevator system that took us to our room on the 14th floor. The room was spacious, modern, very clean, and had a beautiful view of the sea. The air conditioning was very good. There were welcome chocolates, bottled water, and a hand-written note in the room thanking us for being Hilton Diamond members. Also, there is ambient lighting at night which is not intrusive; but it helps when getting out of bed at night to use the bathroom without having to turn the main light on. The room was very quite/soundproof, and the black-out curtains kept the room dark for sleeping. We had the option of going to the Executive lounge for breakfast with a more limited, but still ample breakfast. Our Diamond status also gave us the opportunity to have a complimentary breakfast in the main restaurant at ground level—-and the huge variety and freshness of the food did not disappoint. The 5 p.m. to 7 p.m. complimentary snacks and drinks in the Executive lounge (including wine and some liquors) was much appreciated. The views from the lounge (with options to sit on the patio) were amazing. This Hilton (the policies and the staff) treated us with a high level of extras for having Diamond status. Thank you for all of the above! If I was being nit-picky, I would have two observations. The large and deep bathtub in the bathroom of our room did not have a drain plug. I wanted to take a hot bath after the exhausting flight from Houston, TX to Miami, Fl, then on to Barcelona—-but there was no plug for me to use to fill the bathtub with water. We brought the matter to the staff’s attention, and maintenance did install a plug in a timely manner. Thank you! The second minor complaint is the small size of the shower. It felt claustrophobic. I took photos during our stay to share with others who may be considering booking a room at this hotel. My husband and I would definitely book this hotel again if we ever return to Barcelona.
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Sep 04, 2024Disappointed
My review on this hotel is a bit mixed. I arrived later in the day and was checked in with no problem. Upon arrival I noticed the lack of tea/coffee facilities in my room. I called the front desk and was told this is not available in the room but there was coffee downstairs next to reception (except when I went I found it is coffee out of a machine for which you pay!). I showed the front staff the webpage where it showed every room is supposed to have coffee tea facilities. In a half hour they sent up a kettle + tea and coffee. So they essentially misrepresented things initially! Next I went to iron clothes - board was available but no iron. Called not once but three times before staff brought the iron (maybe an hour fifteen or hour and half). Next day went to the breakfast buffet which was excellent but my table was shifted three times (essentially booted out) in one sitting - (I had gone to grab fruit or tea and the table was assigned to someone else). A manager called me later to discuss but no real follow up. These were some of the issues I had with the hotel. On the plus side - excellent location (near mall, near beach, near convention center), very nice pool, room was clean and kept clean by the wonderful housekeeping folks. Certainly not the best Hilton experience I've had (coming especially after a visit to another Hilton property in another country which was fantastic). Overall my experience was mixed.
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Sep 03, 2024
Mixed experience
Positives - clean rooms, excellent housekeeping staff; fantastic breakfast. Negatives - poorly responsive front desk staff - room missing key amenities (iron, coffee/tea kettle etc.). Manager supposed to follow up but never did. Of the twenty hotels I have stayed at this year - easily bottom quartile.