Resort Details
- AumaAn experiential open-fire mixed grill, Auma features prime cuts and house specialties where meals unfold with ritualistic theatre in full view of fire and flame.
- Azulinda Grab N GoGrab unique snacks, drinks, coffee or midnight bites. From morning pastries to made-to-order sandwiches and sundown nightcaps, this bustling snack market is open 24 hours.
- Azulinda Lobby BarThe lobby lounge is a magnetic gathering point – a bustling central bar with regional and imported beer, wine, and daily cocktails.
- La ChurreriaCheck out our kid-friendly, all-you-can-eat Ice Cream and Churro Shop.
- La LuceChoose La Luce, a convivial trattoria positioned around a central wood-fired pizza oven. Enjoy quintessential Mediterranean classics accompanied by carafes of wines and spritzes.
- MaxalSavor the rich traditions of Mexican cuisine. Explore by region, and enjoy traditional dishes, sauces, and flavor combinations from across Mexico.
- Maxal TaqueriaWalk up to the window and enjoy a rotating selection of tacos, featuring rich sauces, exotic flavors, and the freshest ingredients.
- SunanJust steps from the beach, Sunan is a high-energy, all-day lounge influenced by the colors, flavors, sights, and sounds of Southeast Asia and offers sushi.
- VelaFrom breakfast to dinner, our Global Buffet features hot and cold delicacies from theatrical live-action stations at each meal. No visit is ever the same in this dynamic, ever-evolving restaurant.
- Air conditioning†
- Concierge desk†
- Exercise gym
- Internet services†
- Non-smoking rooms available†
- Outdoor pool
- Parking
- Room service†
- Business Center†
- Meeting/Board Rooms†
† Fees may apply
- Children's program †Kid's Club
- Gym †
- Pool †Family and Adult pools
- Spa †
- Teen programs †Teen's Club
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5275 reviews
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Mar 30, 2026Wonderful service
Very nice hotel and service. Food was very good and personnel is very attentive. Special thanks to Javier (bellboy) for his help and guidance!
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Mar 30, 2026Very good service with restaurant and pools, loved the Michael Jackson show.
Add more: - restaurants, like indian cuisine - pools
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Mar 30, 2026
Loved this resort - great food and fitness!
I had the pleasure of staying at the Hilton Cancun, an All-Inclusive Resort in March 2026, and it was an exceptional experience from start to finish. Boris at check-in was wonderful and also provided great assistance when our plane was delayed, which we really appreciated. The setting is stunning—beautiful ocean views, warm sunshine, and a relaxing atmosphere that makes it easy to unwind. The sunrises each morning on the terrace before yoga were fantastic. Every beach chair has a view of the ocean! Our balcony faced the mangroves which were beautiful and we saw the prettiest sunsets. The rooms were comfortable, modern and clean. The food a highlight of the trip. There was such a great variety across all of the restaurants, with something for everyone. I especially appreciated the healthy options available, which made it easy to stay on track while still enjoying the experience. The steakhouse was our favourite—absolutely delicious and a standout dining experience. The wait staff throughout the resort were excellent. The quality and variety of the activities and fitness programming at this resort really stood out to me. As someone in the industry, I can confidently say this was the best fitness offering I’ve experienced at any resort. A huge shout out to the fitness team and the E-Teams - Jesus, William, Astoreth and Jose. Astoreth’s reformer Pilates class was fantastic, and William’s mat Pilates class was both challenging and fun. I was also so impressed by the range of unique offerings, including floating yoga and TRX classes. Jose and the entire entertainment team were friendly, energetic, and welcoming, helping create such a positive atmosphere throughout the stay. Overall, this resort goes above and beyond in food quality and variety, service and programming. I would highly recommend it—especially for anyone who values high-quality fitness and great food as part of their vacation experience. I’m so grateful for my time here and would absolutely return.
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Mar 30, 2026Disappointing Experience
The resort itself was okay, but the experience was overshadowed by a very frustrating issue with billing and Customer Service. At Check-in , Jesus ( the agent who assisted me) told me that my room upgrade was complimentary as part of my Hilton Gold member Status. However, I later found out I was charged and additional $600 for that same upgrade. That's a pretty big surprise- and not a good one. I brought this up with Norma, the manager, who assured me she would look into it. I specifically asked if she would follow up with me, and she confirmed she would. Unfortunately, its now been close to a week, and despite multiple emails and phone calls, I still haven't heard anything back. The lack of communication and follow-through has been disappointing. Also, worth noting- if you're looking for true beach experience, this is not the place. The beach here is not comparable to other resorts. The beach here does not have the clear, turquoise color that Cancun is know for and is not comparable to the other resorts in the area. For comparison, I've stated at the Hilton Tulum and Hilton Cancun Mar and Caribe, and both are significantly better in terms of overall experience, food quality, beach, and restaurant options. Overall, the resort is decent, but the misleading upgrade charge and poor customer service after the fact would make me thing twice before returning.
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Mar 30, 2026
The reason for my visit was my wife’s birthday, and thanks to the team, it became a very special occasion. Thank you all
I would like to highlight the wonderful service provided by the team. In particular, I would like to recognize Mr. Rigoberto for his excellent treatment—always attentive and professional. He truly deserves to be personally recognized for his outstanding work. I would also like to acknowledge Mr. Jesús, Mr. Julio, and Mr. Gerardo for their great work. Thank you all very much!
- AdvisoryThe Mexican Government will be charging all guests in the area of Municipality of Benito Juarez, Cancun, Quintana Roo an Environmental Sanitation Tax of a minimum $4.50 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.