An all-inclusive resort on a secluded stretch of Mayan coastline where it’s possible to be endlessly entertained yet infinitely relaxed. Here with panoramic ocean views, authentic global cuisine, and a wealth of unexpected delights, no two journeys are exactly alike.
Located just 15 minutes away from Cancún International Airport.

• 715 Stylish Rooms and Suites with Stunning Panoramic Views 
• 12 unique dining experiences including an Ice Cream and Churro Shop and Taqueria with a Mezcal & Tequila Bar 
• Family and Adult pool, Kid's and Teen's Club, Fitness Center and Spa.

Property Information

Total available rooms and suites: 715

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Resort Details

Amenities

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Activities

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General Policies & Fine Print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 1648 reviews
  • 4.0 star tripadvisor rating
    A Place to Relax

    This is a very nice & new hotel. The location is remote compared to the main hotel zone in Cancun or Playa Del Carmen. The distance from the airport is great. The hotel employees are consistently great. Check-in went smoothly for us. The Hotel is relatively new (opened during Covid) and next door to the Waldorf Astoria which opened in November 2022. You have access to the Spa Services at the WA. Having read many of other reviews prior to arriving - we were very happy with the Resort. The beach is narrow and has some daily accumulation of seaweed, which is being raked up by a team of workers. The stretch of beach(from Cancun to Tulum) facing East is subject to wave action for the whole coastal area. Erosion control will be a longterm concern due to the proximity of the hotels to the beach. The quality of the food is very good for an all inclusive resort.. Many seafood offerings are especially good - from Red Snapper @ Maxal, Salmon @ Il Luce, Tuna @Auma - and numerous on the Vela Buffet. Also, great Ceviche at lunch time. Pizza ovens are located in IL Luce & the Lobby market cafe. La Churreria is great for a daily Churro & Ice Cream. There were many families with young children and the resort has one of the best pool/play areas for these families. The employees were all very good. Very engaged with guests and very nice. I think that most all work six days a week, with one day off. It is also important to tip! A few dollars go a long way!

    Feb 01, 2023
  • 4.0 star tripadvisor rating
    Great stay

    Excellent facilities, brand new hotel. Only exception is the pool tiles that are failing after only 2 years. Food is excellent in all restaurants. Great service. Only drawback is the beach. If you are an ocean person such as myself this hotel is not the right option. You will spend most of your time in the pool since water is murky and seaweed is everywhere. That being said the pools are gorgeous and right next to the beach with amazing views.

    Feb 01, 2023
  • 5.0 star tripadvisor rating
    Great experience

    My party visited this resort to celebrate a birthday and we all could not have been happier with our experience. Service was top-notch, the food was very good (especially for an all-inclusive), the room and facilities were immaculate, and we enjoyed all the amenities. This resort is very family friendly (we had a toddler with us). We stayed 5 days and 4 nights and that was the perfect amount of time for this resort to experience all amenities. Gorgeous views! The beach isn't the best, but for a quick walk to dip your toes or watch the waves while sipping on a margarita from your chair, it's fine. No complaints!

    Jan 31, 2023
  • 5.0 star tripadvisor rating
    Chef Charlie the best!

    Chef Charlie who helped us out with our kosher food was the best!!!! Thank you so much everything was great! He helped us with everything we needed and was super nice and easy to communicate with! We had a great experience

    Jan 31, 2023
  • 5.0 star tripadvisor rating
    Pedro kinil

    Pedro is the man !!! He went well above and beyond to make my wife's birthday a very special day for Her ! He was outstanding in every thing he did we truly appreciate him the hilton was great food was a 9 out fo 10 we will come back for Pedro thank you Pedro/ hilton

    Jan 31, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319