Resort Details
- AumaAn experiential open-fire mixed grill, Auma features prime cuts and house specialties where meals unfold with ritualistic theatre in full view of fire and flame.
- Azulinda Grab N GoGrab unique snacks, drinks, coffee or midnight bites. From morning pastries to made-to-order sandwiches and sundown nightcaps, this bustling snack market is open 24 hours.
- Azulinda Lobby BarThe lobby lounge is a magnetic gathering point – a bustling central bar with regional and imported beer, wine, and daily cocktails.
- La ChurreriaCheck out our kid-friendly, all-you-can-eat Ice Cream and Churro Shop.
- La LuceChoose La Luce, a convivial trattoria positioned around a central wood-fired pizza oven. Enjoy quintessential Mediterranean classics accompanied by carafes of wines and spritzes.
- MaxalSavor the rich traditions of Mexican cuisine. Explore by region, and enjoy traditional dishes, sauces, and flavor combinations from across Mexico.
- Maxal TaqueriaWalk up to the window and enjoy a rotating selection of tacos, featuring rich sauces, exotic flavors, and the freshest ingredients.
- SunanJust steps from the beach, Sunan is a high-energy, all-day lounge influenced by the colors, flavors, sights, and sounds of Southeast Asia and offers sushi.
- VelasVela buffet is closed from Nov 28 to Dec 15 for refurbishing; alternative restaurants ensure uninterrupted breakfast, lunch, dinner service.
From breakfast to dinner, our Global Buffet features hot and cold delicacies from theatrical live-action stations at each meal. No visit is ever the same in this dynamic, ever-evolving restaurant.
- Air conditioning†
- Concierge desk†
- Exercise gym
- Internet services†
- Non-smoking rooms available†
- Outdoor pool
- Parking
- Room service†
- Business Center†
- Meeting/Board Rooms†
† Fees may apply
- Children's program †Kid's Club
- Gym †
- Pool †Family and Adult pools
- Spa †
- Teen programs †Teen's Club
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4929 reviews
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Dec 13, 2025Amazing Food, Facilities, &:Entertainment
We stayed at the Hilton Cancun All-Inclusive for four days and absolutely loved it. From the moment you walk into the stunning lobby, the ambience sets the tone for an exceptional stay. The food was fantastic—and that genuinely exceeded expectations. When you hear “all-inclusive,” you don’t usually expect this level of quality, but every meal was impressive. The hospitality was off the chain—friendly, attentive, and genuinely welcoming throughout the entire resort. The entertainment was ridiculously good. What really sets this property apart is that it’s not just all-inclusive in terms of food and drinks, but also in entertainment. There were activities and shows planned throughout the day and evening, making it completely unnecessary to leave the property at all. The pool and beach were both beautiful, offering great places to relax during the day. An added bonus is that the resort is connected to the Waldorf Astoria, which brings an extra layer of pure luxury and elegance to the overall experience. We enjoyed every moment of our stay and will definitely be back in the future. Highly recommended for anyone looking for a truly complete all-inclusive resort experience.
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Dec 13, 2025
Good and Bad
Firstly, I’d like to say wow — this hotel was an amazing experience. The staff were fantastic and the hotel itself is absolutely stunning. The food was excellent, from the buffet to the on-site restaurants, all of which were outstanding. The drink selection couldn’t have been better, with a wide range of premium spirits available. My only issue was the construction work taking place on the beach, with diggers operating up and down all day, every day. Unfortunately, this did take away from the Caribbean beach experience 😢. Overall, this is still a very positive review, and if the construction work wasn’t ongoing, I would happily return.
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Dec 13, 2025
Amazing trip!
Location: very close to the airport, which I loved as we had small children who travelled with us and they were cranky. Atmosphere: This is definitely a family resort. We were there for the American Thanksgiving and the place was busy, but there was still lots of space to move around Rooms: very clean and spacious enough for our needs. We were overlooking a forest, which was not bad, but the buses that pick up the employees were quite noisy at times. Value: great! The resort was also very clean. Buffet was really good and the a la cartes were amazing as well. Service: Superb! we had an issue at the pool that was resolved by the Manager. He was very professional We went to the gym every day. One of the Gym Instructors, Javier was amazing. His workouts were great. If you travel with young children, the entertainment value is worth it alone. I would definitely return to Hilton Cancun again!!
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Dec 11, 2025
A couples getaway where you feel like part of the family
You have to visit this amazing resort. Location is incredibly convenient, just 15 minutes from the Cancún airport. A mix of family-friendly and adult-minded atmospheres makes for a pleasing experience for all. The rooms are spacious and nicely updated with large shower and a minibar that is filled daily. A nice level of ambient noise during the day that quiets down to a peaceful calm after sunset. The housekeeping and maintenance staff are highly attentive to any needs and the rooms are kept to the highest standard of cleanliness. We have to shout out Elizabeth B from housekeeping, who did an amazing job with our room and made us feel at home. The service here is some of the best we have experienced on any vacation. Spend just a few minutes getting to know the staff in the restaurants and suddenly they’re treating you like family. We have to give a special shout-out to Alejandra at Maxal for making our last two nights at dinner truly amazing. She went out of her way to give us some of the best meals we’ve ever had (even outside of a resort) with her combination of recommendations to make for an unforgettable experience. We were so impressed and pleased by her level of care and service that we couldn’t think of a better way to spend our last night. Once again, thank you to Alejandra for making our trip so special. We should also mention - Belkys (from Vela), Ignacio (from Maxal), Edmundo (from Maxal), Elvis (from Auma), Marcos (from the poolside bar). And of course, we can’t forget Guadalupe (from La Luce) for his amazing service and going above and beyond in welcoming us to La Luce and making some of our favorite nights here.
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Dec 11, 2025Not the right time to go. Major work in progress on the beach and full tile restoration needed to the pools
Great common area, room quality and services by the personnel… poor pool quality .. tyles are in bad bad shape, need major renovation. Beach is under-construction, noisy and you can’t enjoy it all day.
- AdvisoryThe Mexican Government will be charging all guests in the area of Municipality of Benito Juarez, Cancun, Quintana Roo an Environmental Sanitation Tax of a minimum $4.50 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.