Resort Details
- AumaAn experiential open-fire mixed grill, Auma features prime cuts and house specialties where meals unfold with ritualistic theatre in full view of fire and flame.
- Azulinda Grab N GoGrab unique snacks, drinks, coffee or midnight bites. From morning pastries to made-to-order sandwiches and sundown nightcaps, this bustling snack market is open 24 hours.
- Azulinda Lobby BarThe lobby lounge is a magnetic gathering point – a bustling central bar with regional and imported beer, wine, and daily cocktails.
- La ChurreriaCheck out our kid-friendly, all-you-can-eat Ice Cream and Churro Shop.
- La LuceChoose La Luce, a convivial trattoria positioned around a central wood-fired pizza oven. Enjoy quintessential Mediterranean classics accompanied by carafes of wines and spritzes.
- MaxalSavor the rich traditions of Mexican cuisine. Explore by region, and enjoy traditional dishes, sauces, and flavor combinations from across Mexico.
- Maxal TaqueriaWalk up to the window and enjoy a rotating selection of tacos, featuring rich sauces, exotic flavors, and the freshest ingredients.
- SunanJust steps from the beach, Sunan is a high-energy, all-day lounge influenced by the colors, flavors, sights, and sounds of Southeast Asia and offers sushi.
- VelaFrom breakfast to dinner, our Global Buffet features hot and cold delicacies from theatrical live-action stations at each meal. No visit is ever the same in this dynamic, ever-evolving restaurant.
- Air conditioning†
- Concierge desk†
- Exercise gym
- Internet services†
- Non-smoking rooms available†
- Outdoor pool
- Parking
- Room service†
- Business Center†
- Meeting/Board Rooms†
† Fees may apply
- Children's program †Kid's Club
- Gym †
- Pool †Family and Adult pools
- Spa †
- Teen programs †Teen's Club
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4982 reviews
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Jan 01, 2026Disappointing stay and experience
Subject: Feedback on Disappointing Stay at Hilton All-Inclusive Cancun Dear Hilton Management, I am writing to express my dissatisfaction with my recent stay at the Hilton All-Inclusive Cancun. As an airline crew member and a Diamond member, I had expected a certain level of service and amenities, but unfortunately, my experience fell far short of those expectations. During my stay, I encountered several issues, notably with the café, which failed to provide adequate food. Additionally, the staff was less than enthusiastic and accommodating, which only added to the disappointment. Basic necessities, which should be a standard offering at an all-inclusive resort, were not met. At checkout, I spoke with the front desk about my concerns, but it was clear that they were not interested in addressing my feedback. This lack of care and concern for guest experience is unacceptable. Given this experience, I regret to say that I will not be returning to this location in the future, nor will I be recommending it to friends or family. I hope you take this feedback seriously and make the necessary adjustments to improve the experience for future guests.
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Dec 31, 2025
Misrepresented 5-Star Luxury Holiday
We booked Hilton Cancun All-Inclusive over Christmas as a luxury 5-star, all-inclusive holiday, but it did not deliver anything close to what was promised. The resort was poorly organised, understaffed, and unresponsive, with unattentive staff, slow room service, lack of clean towels, cold and limited food, hygiene issues at buffets, cancelled activities, non-existent entertainment, and fights over sun beds. Multiple guests we spoke with reported the same problems, showing these issues are systemic. This was a very expensive holiday that failed to deliver on every expectation — read reviews carefully before booking.
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Dec 31, 2025
Bad liquor. Hangovers all around
Bottom shelf liquor all around. Skyy and Jimador. Good job Hilton very disappointed. All bars instructed to poor crappy stuff.
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Dec 31, 2025
Hotel Hunger Games
Going to pile on with all the terrible reviews. Third time here and first time disappointed. Every day is stressful as guests forced to fight over lounge chairs, towels and restaurant reservations and wait in long lines. $1000+ a night hotel seems more interested in the up-sell of cabanas and private dining. It pains me to say it but - it’s a beautiful hotel with nice rooms, friendly staff etc. - but we won’t be back.
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Dec 31, 2025A Disappointing Birthday Experience
The Hotel is located a distance from the main road. There are only designated taxis that the Hotel will allow to pick you up
- AdvisoryThe Mexican Government will be charging all guests in the area of Municipality of Benito Juarez, Cancun, Quintana Roo an Environmental Sanitation Tax of a minimum $4.50 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.