Resort Details
- AumaAn experiential open-fire mixed grill, Auma features prime cuts and house specialties where meals unfold with ritualistic theatre in full view of fire and flame.
- Azulinda Grab N GoGrab unique snacks, drinks, coffee or midnight bites. From morning pastries to made-to-order sandwiches and sundown nightcaps, this bustling snack market is open 24 hours.
- Azulinda Lobby BarThe lobby lounge is a magnetic gathering point – a bustling central bar with regional and imported beer, wine, and daily cocktails.
- La ChurreriaCheck out our kid-friendly, all-you-can-eat Ice Cream and Churro Shop.
- La LuceChoose La Luce, a convivial trattoria positioned around a central wood-fired pizza oven. Enjoy quintessential Mediterranean classics accompanied by carafes of wines and spritzes.
- MaxalSavor the rich traditions of Mexican cuisine. Explore by region, and enjoy traditional dishes, sauces, and flavor combinations from across Mexico.
- Maxal TaqueriaWalk up to the window and enjoy a rotating selection of tacos, featuring rich sauces, exotic flavors, and the freshest ingredients.
- SunanJust steps from the beach, Sunan is a high-energy, all-day lounge influenced by the colors, flavors, sights, and sounds of Southeast Asia and offers sushi.
- VelasVela buffet is closed from Nov 28 to Dec 15 for refurbishing; alternative restaurants ensure uninterrupted breakfast, lunch, dinner service.
From breakfast to dinner, our Global Buffet features hot and cold delicacies from theatrical live-action stations at each meal. No visit is ever the same in this dynamic, ever-evolving restaurant.
- Air conditioning†
- Concierge desk†
- Exercise gym
- Internet services†
- Non-smoking rooms available†
- Outdoor pool
- Parking
- Room service†
- Business Center†
- Meeting/Board Rooms†
† Fees may apply
- Children's program †Kid's Club
- Gym †
- Pool †Family and Adult pools
- Spa †
- Teen programs †Teen's Club
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4929 reviews
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Dec 14, 2025Wonderful End to Our Cancun Holiday
We only stayed at the Hilton Cancun, All Inclusive for one night before our flight out of Cancun to try it out, having stayed at another resort earlier that week - as usually our Hilton experience is related to business, not leisure travel. It turned out to be the perfect cap and transition to returning home - terrific beach view from our room, extensive buffet spread for dinner and breakfast, and friendly staff. We will be back!
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Dec 14, 2025Nice but not amazing
Mexico We stayed here at the end of November beginning of December 25. Lovely place on the whole. Big shout out to Guillermo on the south pool he was such a great waiter. Paulette the waitress from the Mexican restaurant was lovely even though the food wasn’t great. I’d have been happy with fajitas Silverio from La Luce was fabulous Diego from Vela was great And both Vangellis and Elvis the waiters from Aura were fabulous and the food there was lovely The whole place smells nice At the south pool end the Sun disappeared by 2pm and moves to the front of the hotel but there’s nowhere to sit to enjoy it. On the whole we had a warm swim up pool but found the main pool cold. I had to ask for Robes but it wasn’t a problem Good service at pool We made the mistake of going during thanksgiving and were met with very loud Americans - no quiet bar and a party atmosphere not what we were looking for. Towels for the pool were nice and plentiful Mini bar wasn’t stocked up consistently Inconsistent house keeping not arriving until nearly 5pm even though we were out of the room by 8:30am. Then they’d not replace towels, toiletries and bath mats so you had to keep calling house keeping Room was nice. Nice coffee machine in the room No towel hangers and not enough hooks for anything like bathrobes Room for double sink but only one sink Glassware not 5 star. Had a Prosecco in a wine glass Bathroom made of glass no privacy Not a lot of storage hangers shelves in room Lots of Children in south pool when there is a family pool Room service hit and miss Apps for booking poor Not a big beach not a problem for us Secluded which we liked but it’s far away Party atmosphere no quiet place and noisy DJ when you just want to relax Close to airport Room key is a wrist band but it’s good and stylish and you never forget your key
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Dec 13, 2025
A Stunning Celebration of Mexican Culture and Tradition
The Mexican cultural show was absolutely amazing. The performance was vibrant, energetic, and truly showcased the richness of Mexican traditions. The highlight for me was the performer with the rope — his skill and precision were incredible and kept everyone engaged. I was also very impressed by the perfect synchronization between the men and women in traditional dress; their coordination, timing, and passion made the performance even more beautiful to watch. It was an unforgettable cultural experience and definitely worth seeing.
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Dec 13, 2025
Amazing Food, Facilities, &:Entertainment
We stayed at the Hilton Cancun All-Inclusive for four days and absolutely loved it. From the moment you walk into the stunning lobby, the ambience sets the tone for an exceptional stay. The food was fantastic—and that genuinely exceeded expectations. When you hear “all-inclusive,” you don’t usually expect this level of quality, but every meal was impressive. The hospitality was off the chain—friendly, attentive, and genuinely welcoming throughout the entire resort. The entertainment was ridiculously good. What really sets this property apart is that it’s not just all-inclusive in terms of food and drinks, but also in entertainment. There were activities and shows planned throughout the day and evening, making it completely unnecessary to leave the property at all. The pool and beach were both beautiful, offering great places to relax during the day. An added bonus is that the resort is connected to the Waldorf Astoria, which brings an extra layer of pure luxury and elegance to the overall experience. We enjoyed every moment of our stay and will definitely be back in the future. Highly recommended for anyone looking for a truly complete all-inclusive resort experience.
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Dec 13, 2025
Good and Bad
Firstly, I’d like to say wow — this hotel was an amazing experience. The staff were fantastic and the hotel itself is absolutely stunning. The food was excellent, from the buffet to the on-site restaurants, all of which were outstanding. The drink selection couldn’t have been better, with a wide range of premium spirits available. My only issue was the construction work taking place on the beach, with diggers operating up and down all day, every day. Unfortunately, this did take away from the Caribbean beach experience 😢. Overall, this is still a very positive review, and if the construction work wasn’t ongoing, I would happily return.
- AdvisoryThe Mexican Government will be charging all guests in the area of Municipality of Benito Juarez, Cancun, Quintana Roo an Environmental Sanitation Tax of a minimum $4.50 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.