Hilton Auckland

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3356 reviews

• 

  Summer Fun!

  It was great to be here again, and over summer this time with the added bonus of actual summery weather in Auckland. There was a lot of sunbathing on the balcony to celebrate. It was a superbly relaxing two days and one night stay, but, alas, all too brief.

  Feb 10, 2026
• 

  Exceptional Property with Top Notch Service & Amenities

  During a recent visit to New Zealand, we had the opportunity to stay at the Hilton Auckland at both the start and the end of our trip. This hotel truly deserves a five star rating, with exceptional amenities and accomodations. The location is outstanding, perhaps the best in Auckland. Our first four nights of the trip were spent in a Port Suite with a huge patio / balcony overlooking the harbour. The room itself was excellent and very clean and comfortable. The last six nights of the trip were spent in a Bow Suite, which does not have as large a balcony, but the suite itself is exceptional, with a 270 degree view of the harbour and surrounding area. Staff at the hotel are extremely professional and accomodating. Every interaction with them was pleasant and professional. You will certain feel welcome and appreciated at this property.

  Jan 30, 2026
• 

  Another great stay at Hilton

  It was great! Fantastic location and wonderful people! Room was spacious and good value for the money. Love everyone had warm smile at any time.

  Jan 25, 2026
• 

  Good hotel with a couple of weird and serious flaws

  Comfortable spacious room with Harbour view (until the cruise ship docked so close you could see into portholes - but the reception clerk told us they were coming, just didn't tell us our entire view would be blocked). It is always a pleasure to find ample counter space in the bathroom - good job on that design element. However, very strange electric outlet placement. Many outlets in the room but NONE within 10 feet of one side of the bed (the other side had multiple outlets) - that's weird, and the first time we encountered a no outlet side of the bed anywhere. (Room 315). And the breakfast buffet was good until two birds flew in. OK, I get it, you can't keep them out. But please keep them away from the food trays. We say a bird trying to eat from a serving spoon-yuck! Unsanitary! When we told a server about this she said sorry, but did nothing about it. Perhaps station a staffer near the food trays to shoo birds away from there.

  Jan 24, 2026
• 

  Extremely poor customer service, not a 5 star hotel as advertised

  I have stayed at many 5 star hotels and this is most definitely not a 5 star hotel. I had a flight cancellation and despite having checked in online and calling to confirm that I still wanted my reservation (the person told me I was all set and everything was fine) I discovered in my taxi from the NZ airport that the hotel canceled my reservation and marked me as a no-show and I had to deal with this first thing after a 13 hour flight, it was really terrible and they gave our Harborview room away so we got a very substandard room on the other side of the hotel that looked directly into someone else’s apartment. Many other issues, the pool was out of service, the coffee maker in our room was broken so we had to have a staff member come in at 5:30 in the morning to replace it. The customer service was not responsive, I spent nearly the whole first day trying to get the no-show fee waived and I had to go through multiple employees to get this done. I was in town for a cruise and I highly recommend that others who are coming to Auckland to board a cruise ship to seek accommodations elsewhere, there are many other true five star hotels in the area. Avoid this one if at all possible.

  Jan 12, 2026