Resort Details
- Agua Bendita
A la carte Mexican-style steak house open for dinner. Reservations required.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- Flavours
Serving breakfast and dinner. No reservations required. Located on the ground floor in the main building with indoor and outdoor dining.
Breakfast dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- MistralServing lunch, quick snacks, and refreshing drinks near the pool. No reservations required. Dress code is beach casual.
- MocaccinoServing casual snacks and specialty coffee on 1st floor near lobby. No reservations required. Dress code is beach casual.
- Olios
Serving a la carte Mediterranean cuisine for dinner. Reservations required. Located on the 2nd floor in the main building and pool and ocean views.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- Satsu
Serving a la carte Asian fusion cuisine for dinner. Reservations required. Located on the 2nd floor in the main building.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- TahaniTahani is a fine-dining wonder, serving global cuisine. Exclusive to Serenity Club guests, its à la carte menu is inspired by the freshest ingredients and in constant evolution.
- Vistas Snack Bar
Serving breakfast poolside exclusively for Serenity Club guests. Serving small plates during lunch hours for all guests. No reservations required.
Breakfast and lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
- Vora Mar
Open for lunch & dinner with seafood specialties, fresh catch of the day, and ceviche dishes. No reservations required. Drenched in beautiful ocean views, Vora Mar is a visual and gastronomic experience.
Lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
Dinner dress code: collar or polo shirt, long pants or dressy shorts casual close-toed shoes, blouses or dresses, skirts
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Gift/News stand†
- Golf,Offsite†
- Laundry/Valet service†
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Gift/News stand†
- Golf, Offsite†
- Laundry/Valet service†
- Pool
- Poolside service
- Smoke-free property
- Spa†
- Tennis court
- Tour/sightseeing desk
- Whirlpool
- Wireless internet connection in public areas
- For more information about wedding packages, please contact weddings@havenresorts.com.
† Fees may apply
- BeachDaily organized beach walks
- Fitness center on-site
- PoolFour pools
- Scuba divingFree scuba dive clinic in the pool (one hour per person, per stay). Scuba diving following clinic is available for surcharge.
- Spa †
- Tennis court
- Whirlpool1 over-sized in-pool whirlpool
- Golf †Guests enjoy special privileges at Cancun Country Club and its El Tinto golf course, 10 minutes from hotel. Inquire with Golf Concierge.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7699 reviews
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Dec 29, 2025Nice getaway with great service
Wonderful vacation over Christmas. Went with Serenity and would do it again. Liked having the smaller pools and chill music. The double queen room was nice with a view of the sunrise. We were in building 7. Special shoutout to Ricardo at the Serenity pools for always providing great service with a smile. Also Enrique at the buffet for the iced coffee suggestion and wonderful service, and Jorge who quietly anticipated our needs when we went back for another plate. And finally Candido our butler who checked in regularly and kept us up to date on events (which we somehow never managed to get to, LOL).
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Dec 28, 2025
Fantastic!
Our experience here was fantastic. A special shoutout to our butler, Frida Flores, who greeted us with her beautiful smile each day and could not do enough for us. Alfredo the activities manager made our trip extra special by including us in a special event that we will never forget and giving us VIP treatment. The activities staff, Far and Mer did a great job on all of the exercise classes we participated in. The resort is beautiful, the food is great and staff were all wonderful. I highly recommend upgrading to the Serenity Club. The extra restaurants for breakfast and lunch as well as the dinner show at Tahani make it worthwhile. We will be back!!
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Dec 28, 2025
Unforgettable First Resort Experience Thanks
This was my first stay at a resort, and it truly exceeded all expectations. A huge part of what made this experience so special was the incredible hospitality at Bar Docks. Alma and Manuel were absolutely amazing, they always made our drinks with a smile on their faces, and genuinely took care of us from start to finish. They are incredibly kind, warm-hearted people who made us feel welcomed and valued every single day. I couldn’t have asked for better people to introduce us to Cancun and its hospitality. They truly made our trip unforgettable.
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Dec 28, 2025
A real pleasant staying!
It was such a wonderful experience! We have a half sea view room, it is amazing to sit on the balcony every morning, hearing birds chipping and a beautiful combination of the sea, palm and nice setting of the pool in your eye. The buffet is healthy and has lots of choices, we stayed 7 days and cannot have enough of it. The restaurant for dinner is wonderful too, we love the Mediterranean and steak house. The Chef's Table was an amazing choice for us. The staff are friendly, Mar in entertainment, the concierge girl helped us book all the dinner is so nice and helpful, Vicky at the front desk of the buffet is sweet and pleasant. Almost all the staff are nice and trying to make us feel pleasant staying there. The Christmas party is a highlight! It was so happy ! The 80 pounds tuna on display and shown being cut into sashimi by chef is eye opening. The Spa is a wonderful experience too. It's an adult only resort, that's the first time we tried an adult only hotel, and we loved it! It's quiet, absolutely no noises around, it was a bit too quiet at first when we just arrived at the resort, but you get used to it and love it ! The weather is good, not hot, there is some seaweed in the seaside but none when you go a bit further, they cut it from time to time, so it does not bother me at all. The water is not crystal blue but very clean, the sand is fine and white, super soft. It's just super relaxing just lying at the beach, there are plenty of the facilities for you to choose from to sit, lie down, staff will pass by asking if you need a drink. There are fun entertaining activities in the night, we found it very fun to watch and sometimes to participate a bit. It is also a pleasure to just walk along the beach watching the starry sky and feel the breeze. The list can be on and on, it's just worth every penny, to be honest, the price is quite competitive to other five star resorts out there. I am glad I found this resort, definitely will come again.
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Dec 28, 2025
Lovely time!
Lovely experience. I’d like to highlight the service across the entire team, especially Blanca, Alan, and our special Adrian.
- AdvisoryTraditional Spring Break Student Groups are not allowed
- AdvisoryENVIRONMENT TAX OF 79.19 MXP PER ROOM PER NIGHT NOT INCLUDED IN THE RATE, TO BE PAID BY CLIENTS UPON ARRIVAL
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.