An oceanfront sanctuary of luxury and sophistication awaits you at Haven Riviera Cancun Resort and Spa - All Inclusive resort located between Cancun and Riviera Maya. Escape to an exclusive realm of style, glamour and seclusion, where you will feel as if a tiny sliver of Mexico coastline has been reserved just for you. With a vibrant spectrum of restaurants ranging from global fine dining experiences with mesmerizing ocean views to a toes-in-the-sand Beach Stand, our culinary delights have something for every palate. Relax and replenish with a transcendent spa experience featuring avant-garde treatments and traditional techniques steeped in ancient Mayan philosophy. Anything is possible at your personal sanctuary in the Mexican Caribbean With four pools and three swim-up bars.

Location

Puerto Morelos - Beach
Cancun International Airport (CUN) : 8 miles

Property Information

Last Renovation: 2022
Floors: 4
Junior suite: 435

{{title}}

Resort Details

Amenities

Show More

Activities

Show More

Hotel Advisories

Advisory Traditional Spring Break Student Groups are not allowed
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
Minimum Guest Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Non-Smoking Policy - Haven Riviera Cancun is a 100% smoke-free building. Smoking is permitted only in designated outdoor areas. Smoking is not permitted in guest rooms including balconies and terraces. Any guest found to be smoking in a guest room will be charged a deep cleaning fee of $200 per day.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 6970 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Quiet couple’s paradise

    This resort is so well taken care of and well staffed. We never had to worry about getting lounge chairs or the cabana’s by the beach. There were always great spots available and it was so quiet and relaxing. Staff often checked in on us and our awesome poolside server Levi always made sure we had water, beverages, and food after 12:30 (@ serenity club pool). Highly recommend the Tehani dinner and show, it was incredible!! Hope to go back again someday!!

    Jan 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Haven is Amazing

    The best resort I have ever experienced! Minor room issues were dealt with immediately, food was great, staff was super energetic and always there for you. The only small downside is the beach, needs cleanup, and more attention, but it is definately beautiful. Very intimate and friendly. I will return,.. just have to work a bit before that journey back. Thank-you.

    Jan 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent resort. Service was so well done. Valentina, the concierge manager was incredible. She deserves a raise.

    The man at the main lunch buffet makes the most amazing chicken cheese tacos... next level!! Swim up rooms are worth the upgrade!! We used it so much. The resort was very well laid out... everything was spacious(not congested like Cancun Resorts) yet not a long walk to the restaurants/pools) This now our favorite resort out of the 10 times we have stayed at (in the Mayan Rivera, Punta Cana, DR and Varadaro, Cuba).

    Jan 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Haven is Heaven on Earth!

    Haven is Heaven on Earth!! We just returned from an AMAZING 5 night stay Dec 19-Dec 24, 2024 at the Haven, Cancun Riviera. We booked this trip over a year ago (when they didn’t require a deposit…. Hint, hint) and had been planning, reading reviews and looking at videos with excitement! Haven Riviera Cancun did not disappoint!!! From the moment we arrived we were treated exceptionally!!! We booked the Serenity Club Oceanfront Swim Out Junior Suite and it was well worth it!!! I need to mention the names of the people who helped to make it extra special for our 5th wedding anniversary!!! Gabriel, our Butler was perfect! He made sure our suite was perfect, dinner reservations were made, made sure that we knew all of the resort activities each day and even made sure we had extra treats! Carlos, our Pool Cocktail Conceirge was great! From the moment we arrived, Carlos came to our infinity pool and kept the cocktails flowing every 15 mins with our choices and even some of his recommendations ( check out the Mexican Candy!). Even when Carlos was scheduled to work on the other side of the resort he still came to make sure we had cocktails!!! The other team members at the Serenity check in , housekeeping, and restaurants were all great as well! We stayed in building 4 and we can’t wait to return!!!!! If you’re looking for an all inclusive, adult only, upscale experience, we HIGHLY RECOMMEND Haven Cancun Riviera, you will not be disappointed!

    Jan 07, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Skip the concierge

    Room was great- wish they had more drawers for unpacking. We had a very nice concierge- but was useless. I wouldn't waste money on the upgrade again. We took our two adult kids and we all had fun. It was the best all inclusive I have been to. Lots of activities, but not too cheesy. Overall, great food and resort!

    Jan 07, 2025
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319