Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Lots of activities
Otto, Daniela, and Gigi were amazing activity hosts. Bracelet making and beach volleyball were among the favorites. Otto was a great teacher and supportive of those struggling. Daniela was a great teammate and referee for beach volleyball.
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Activities
Otto, Daniela, Gigi were great for bracelet making! Excellent workers! The activities were great for kids and adults. I would come back to the hard rock to see the workers again! My nine year old daughter enjoyed everything. They were very engaging.
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Excellent place
Mishellle and ari are the greatest! We had a great time and the staff was very helpful. I definitely recommend bringing your kids here. They are open late and accommodating to last minute reservations. There is an open bar and have all the drinks and food for everyone. I give this a 10/10
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Amazing trip
Excellent vacation for 5 kids two adults. Tons to do for everyone. Service and food were great, beautiful beach that was safe for kids, clean and well maintained. Daniel, our butler went above and beyond. He was helpful with all reservations, with the kids and organizing chairs every morning. We will be back
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JJ Studio is a MUST for photo/video needs
We had a wedding with 65+ guests at Hard Rock Riviera Maya. We used JJ Studio for our photography and videography vendor. After reviewing the resorts preferred vendors and outside vendors. We could not be more grateful for Jose Insunza, Mike, & our videographer. This team was such a joy to work with on our special day, I had a shot list on my head but never put it on paper, but they got them ALL!!! They were helpful in talking us through poses and using my maid of honor to throw my dress/veil to get the shots that I wanted. It was truly such an easy team to work with. Their joy & passion for their job is evident and they make their clients feel at ease to get the best photos possible! My husband does not enjoy getting his picture taken or doing many poses, but he did it, enjoyed it, and truly stayed in the moment with me rather than thinking about the 3 guys with cameras! Their professionalism and communication on the day of to ensure that everything went smoothly, alongside my wedding coordinator, was incredible. We got all of the shots I wanted and MORE, as our cold fireworks ended up being a bit earlier than it was listed on the timeline, so we were able to get some after party shots/dancing shots in which was so great!! We have received our photos only so far (2 weeks after the wedding, earlier than anticipated based on the contracted timeline) and they are phenomenal!! We cannot wait to receive our videos! Highly recommend, so incredibly worth it!!