A shimmering compliment to the sparkling waters of the Caribbean Sea, this romantic, adults-only resort appeals to honeymooners, spa-lovers and couples looking to tie the knot or fall in love. An inviting blend of service and amenities, guests are treated to a dynamic selection of restaurants and bars; pampering spa services; daily and nightly entertainment; a variety of non-motorized water sports and spacious guestrooms featuring a private balcony with a hammock, 24-hour room service, Hydro Spa tub, and plush bathrobes and slippers to use throughout your stay.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 1999
Last Renovation: 2005
Floors: 3
Total rooms and suites: 777

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory - The hotel has an Adults Only Concept. The hotel will not allow any children under 18. - The hotel is located on the ocean but it is on a lagoon style beach. There is a beach inlet located in front of the hotel. - Spa treatments are not included in the vacation price. Fees apply.
Advisory - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory The Heaven Eden is officially open and the guests that are staying in Heaven Eden will have access to the new adults only section. • Building 1 • Building 2 • Eden Beach • Eden Pool • Wai, Umo, Faro, Petit Cochon Adults staying in Hacienda can access to (Wai, Umo, Faro, Petit Cochon) of Heaven Eden for dinner and guests staying in Heaven or Hacienda will have access the areas as family friendly, Heaven Lobby, Spa, Posh and Body Rock.
Advisory Student Policy: College Groups with or without chaperones are not allowed.
Advisory Discover "The Rock" Climbing Experience at Vibe City! Located on the ground floor near the bowling alley, it offers two exciting climbing options: Bouldering—a 3.5m wall with difficulty-based grips, no safety gear needed; and Vertical Climbing—an 8m wall with a safety harness for controlled descents. Open daily from 10 AM to 8 PM, it’s perfect for ages 4+ (bouldering) and 6+ (vertical). Day Pass: $10 (coming soon). Climbing shoes: $5. Maximum capacity: 15 participants.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Allowed:

A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 22309 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Christmas vacation 2024

    Excellent environment, great entertainment team, come here if You want to have a great time, a lot of activities organized everyday to keep guests happy! Love it Love to spend time with Martin, Daniela, Luna and Obi Would like to have more aquaerobics!! Thanks for everything

    Dec 25, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great winter getaway

    We had a great time at the hotel. The suite had plenty of room for our family of five and lovely views of the ocean and pools. The restaurants offer a lot of variety and ample food and drinks are always available. The pools and beach area were great places to relax, and the hotel is close enough to explore other areas (like Chichen Itza). I would recommend the resort!

    Dec 24, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Did not Disappoint

    I booked this hotel at the last minute. I really am surprised how much I enjoyed this hotel and would definitely would book again. Food was probably so far the best resort food I have ever had. Juan was my pool guy was very attentive. I was leary to book but the pictures are not showing all the updates the property really has. I promise you will not be disappointed. Some downfalls was the ocean but if you have little kids that want to go into the ocean its perfect. Electricity was being turned off during the night for 2 hours. No air....Far from airport like 45min. but im on vacation so I wasnt in a rush. Place is big but I needed to walk off all the food I ate. Entertainment nonstop.

    Dec 24, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Hard Rock fun!

    We love the hotel and the hospitality. Our butler Naef was exceptional! We can’t wait to come back! Our son had lots of fun meeting new people. We also loved the Bali beds and shout out to Alex who works very hard and takes very good care of his guests.

    Dec 23, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    highly recommend

    The service at Hard Rock resorts is top notch, we're members, and I highly recommend. The food is amazing, and there's plenty of variety. It's great for family, or a couples escape, and the numerous pools keep you cool in the Caribbean heat. Thanks Naef for everything!

    Dec 23, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319