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Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Perfect Stay
Front Desk staff was friendly and their check in/out process was smooth and efficient. Hskg/Maint staff had done a great job keeping room clean and in working order. The breakfast amenity was unexpectedly a great addition. Thank you Wade Gesteuyala and your team.
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Bring Your Long Johns
Front desk people very Polite and try to be helpful they get **** out of 5. A/C system has no REAL individual control we liked to have frooze 1st night in room and we are hot natured people... I have in stayed in hundreds/likely thousands of hotels over the 50 years of traveling this was one of the very RARE occurrences' of A/C being out of control! The Maintenance people strapped with making excuses and creating work-around stories for a very weird system!
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Great customer service and delicious breakfast!
Had to fly to the islands for a funeral, booking online was easy. We booked 3 rooms and decided Hampton Inn and Suites was the right choice because our family lives in Makakilo and needed to drive to Mililani which was such a better option than being in town (Honolulu or Waikiki) due to traffic which has gotten so bad within the last decade. The free breakfast was a plus since we were always on the go and didn’t know if we would have time to eat! Ooo yeah the potatoes needs some work! Arrived at 3am due to a delayed flight, I was greeted by Kristel. She saw how tired we were and attended to our needs by quickly getting us our room. Mind you we were supposed to fly in the day before and arrive at 11am. Nonetheless, even though we were there for only 2 ½ days it was nice to be greeted by her in the evening time after our long days. I would definitely consider staying here again.
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Affordable, Quality Hotel
The Hampton Inn in Kapolei has friendly, helpful staff. The rooms are clean and thoughtfully designed. This is a great option for travelers who want a great hotel at an affordable price. Thank you to the amazing staff at Hampton Inn Kapolei!
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Complimentary breakfast is below expectations
Nice place but the breakfast was weak. The hot items are in warming bins with eggs thinned with some unknown ingredient, diced potatoes that are boiled with no seasoning, and hot oatmeal the was very good and do it yourself waffles which was a hit. Just don't expect to eat healthy eggs. These items are mass produced elsewhere and shipped in. There is a great breakfast cafe in the attached shopping mall. I would return if the price is still competitive while knowing that we need to buy a good hot breakfast half of the days.