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Customer Ratings & Reviews
TripAdvisor Traveler Rating
2911 reviews
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Nov 12, 2024Large comfortable rooms. Bring ear plugs
We enjoyed our stay. We had two rooms, a King and a Double suite, both were very spacious and clean. Housekeeping and food staff was very friendly in elevetars, etc. Elevators were fast but stairs was also an option. Only complaint was that the beautiful balcony doors (possibly original) were thin and had a gap so sound from street easily came in. Because of the huge holiday road closures a police was on the corner whistling to direct traffic from about 6 am to 11 pm. One room also had a musty smell. Our King toom and others had windows out into hotel atrium and not the street (see photo of floor map). It honestly was no big deal, as atrium was large and has skylights but could bother some. Breakfast was filling and had variety. Plenty of chairs despite big crowds for Dia de Muertos. Location was phenominal, just 2 short, safe blocks from Zocolo square.
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Nov 11, 2024Great value
At 1/4 the price of 5-star hotels in Mexico City, Hampton Inn is a name I trust for a solid value when the vacation won’t be centered around spending time in the hotel. I see some complaints about the breakfast—total nonsense. This is how the Hampton Inn does (free) breakfast and it’s totally consistent across properties with some regional flare. The staff was friendly and up on the 6th floor my sleep quality was really good. My only advice is that first-timers be absolutely sure that this “Centro” location is actually central to their plans. This was a last-minute trip for me, and I was a bit surprised to find that this hotel is located in what I’d call a blue collar neighborhood with prodigious traffic jams. I found that all of the restaurants and attractions on my list were pretty far to the east and that to get from this neighborhood to the more “hip” parts of town there was a 2-3 square mile buffer zone that had to be passed through.
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Sep 30, 2024
Great location, even better service
Excellent location in the old city center. I can't say enough about the quality of the service. The concierges were incredibly helpful and informative. The hotel is in an older building, but the rooms are pretty nice. The bed was comfortable. The room had a safe but not a refrigerator. The breakfast buffet was adequate.
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Sep 30, 2024Just don’t
First, the staff is kind and helpful. But the fact they have to work in this run down hotel is sad. I am stunned that Hampton allows its name on this property. Lobby and breakfast area have obviously been freshened but the rooms are a disaster. In my room the carpet was wet, the room dank and musty, and nothing really worked. It felt like a room from the 1970’s being held together with string and tape. With this great location, it could and should be so much more.
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Aug 29, 2024Outdated property in need of modernization.
A very centrally located and convenient hotel. Suites are DATED and need modernization. Stains of unknown origin on my couch and seats in lobby, cracked sink, broken towel rack, filthy bathroom drain missing screws, and ridiculous extension cord for coffee maker. Refrig and sitting room light were non-functional. Staff were very nice and breakfast was good. Operations Manager gave OLD excuser of "Covid" as to why modernization was delayed. Onsite restaurant Garibatos was good.