Customer Ratings & Reviews
TripAdvisor Traveler Rating1026 reviews
Worth Your Consideration
Hotel rooms are nice and clean. Carpeting appears new. The king bed was comfortable. Staff is friendly. Upon checking in, there were four parties waiting with only one desk clerk. He was very nice and acknowledged those of us waiting. Shortly, another agent arrived and expedited the checking in process. This was a plus for me. Venue takes security seriously, another plus for me, with your key card required for access to exterior doors, except main entrance, and elevators. Internet is fast and reliable. Breakfast in the morning was fine and most selections were quickly attended to by staff. Hot food was not so hot, but I understand the challenge in a buffet style system. Our room facing Sepulveda Blvd was noisy, but you can live with it by running the air-conditioning fan, A big positive for this hotel is the free parking which is easily accessed. Restaurants and other necessities, such grocery stores and gas stations, are within a few miles of hotel.
Couldn’t ask for more
Such a pleasant surprise. Room and whole building was clean and updated. Breakfast was great (kids were huge fans of the chocolate waffle batter). Every employee we encountered was so warm and kind. Parking was easy. Location was close to everywhere we were trying to go. Definitely recommend if staying in LA.
This was a total surprise. The hotel was modern, clean, and roomy. I had never staying in "downtown LA" and I expected much worse. But this hotel is great and I highly recommend it. It's easy to get to and close to shopping, Hollywood, etc. The parking secure and has plenty of spaces. Breakfast was hot and good. No complaints from me about anything.
Stayed overnight. The beds were wonderfully comfortable. We liked the complimentary breakfast. Ms. Lulu Patrick, who oversees sales and reservations, took care of our needs. She helped facilitate checking in. Thank you.
From the outside, the hotel looked older and nothing special Upon walking in, it was obvious that the hotel had been remodeled and was very inviting. The staff were great, our room was clean (as was the exercise room). The breakfast buffet was well stocked with a good variety of hot and cold items and continually refilled. We liked that they had hot coffee and tea was available in the lobby 24 hours