Customer Ratings & Reviews
TripAdvisor Traveler Rating538 reviews
Beware Travelers with CPAP Machines
I appreciate Hampton Inns for being spacious, clean rooms with lots of thought put into the needs of travelers. However, my stay at the Hampton Inn & Suites Anaheim Resort Convention center got off to a rocky start. To conserve electricity, the power to the room goes off when motion isn't detected for 30 minutes. This was a problem at night for my husband who travels with a CPAP machine and needs continuous electricity. After waking up twice in 30 minute intervals, we realized what was going on and I went to the front desk (at 1 in the morning because the phone in our room would not actually dial the front desk) to ask what we could do. The associate at the front desk said that the outlet for the clock had continuous electricity and if we didn't need the clock, we could unplug it and use that outlet for the CPAP. Seemed simple enough until I went back to the room and we found the outlet was hidden behind the headboard. We fumbled around trying to replace the plug, but there were four outlets and all I could tell was the clock was in one of the top outlets. We tried both top outlets and the machine still kept shutting off. I went to the front desk again and the staff, while empathetic, was flustered. The manager told me the head engineer said the clock and the phone were on outlets with continuous electricity, at which point I mentioned that the phone and the clock were on opposite sides of the bed. With no other solutions offered, we moved the CPAP to the other side of the bed and began again hunting behind the headboard for the outlets. In so doing, we accidentally pulled the headboard off the wall, but we finally found a plug with continuous electricity. The next day, maintenance came to the room to override the auto-shutoff feature on the electricity, but the maintenance person was scaring us by touching two live wires together and causing sparks to fly. Although we did not have any more issues for the rest of the trip, our first night's sleep was ruined, and I would definitely not stay at a Hampton again for this reason. I understand the need to conserve electricity, but this is a bad policy as traveling with CPAPs is now so common they have signage for it when you go through airport security. Other Hilton hotels I've stayed at control the electricity by requiring the keycard to be in a slot by the entryway. Seems like a better system. I was not offered any compensation for the sleepless night except for free parking, but I had no car on property.
Top quality service
We were taking a trip to Disneyland and when we were on our way I called ahead to get a crib for our room and I let Miguel know that it was my daughters birthday. He went over and above and place a sweet birthday surprise for my daughter in the room. It was heartfelt and made her feel so special. We truly appreciate his efforts and he is the reason we will be back.
My new go to in Anaheim
This is my 2nd Hilton Hotel property in 5 days. The first was a Doubletree in Anaheim that was dated, hard to access and had hardly any lights in the self park lot. For this second stay I am so happy here at the Hampton Inn . Hotel rooms and lobby are beautifully updated, spotlessly clean and so light and bright. The hotel is very easy to access and the parking lot is very near the front door and very well lit. This will definitely be my new go-to business hotel in Anaheim.
BEWARE... Bed Bugs
Sadly this was a dream trip for us, that has turned into an absolute nightmare. It was the first time taking our kids to Disney and I had researched hotels like crazy beforehand and this one fit the bill. Free breakfast, pool and big rooms. We stayed 6 nights and they cleaned our room 2 times, once because we asked and the other as it was there policy due to us staying more than 4 nights. Not sure how well the rooms were cleaned as housekeeping didn't notice bed bugs either time when making the beds or sanitizing. On the 3rd day I noticed two red marks on my forehead, but thought they were blemishes from humidity change etc. We checked out and flew home, on the way home I noticed two(red marks) which turned into bites on my forearm. Again didn't think anything of it. We got home late went straight to bed putting our bags in our rooms at home. When I woke up in the morning the bites on my forearm had multiplied they were now on hands, shoulders, hips, stomach, legs and feet. So red, itchy and painful. This is when I started to get worried that they were due to bed bugs. I notified the hotel immediately, got a call back the next day confirming bed bugs were found in the room. Was told I would hear back from them today and nothing. I am waiting to see how the hotel is going to deal with this, as it has turned a dream trip that we should have been able to come home feeling relaxed. Into us coming home and spending the last couple of days stressing, cleaning, heating and freezing what we can, throwing our belongings out. No tips from the hotel on what we should be doing to best manage this even though they confirmed house keeping has found them in the room we stayed in. I know this can happen anywhere but I would have hoped with the sanitization and house keeping requirements for an establishment of this size that this would have been caught before it started affecting guests who spend a LOT of money to stay on their property.
Great hotel location for Disneyland goers. Rooms were spacious and breakfast had great choices and delicious. Digital key could be better but otherwise used a key card. The staff were very accommodating and lots of parking spaces available.