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Resort Details
Hotel Advisories
Customer Ratings & Reviews
TripAdvisor Traveler Rating
988 reviews
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Dec 31, 2022Great new hotel stay & affordable
Great stay on our way out to the mountains from arriving into Denver. Super convenient location on the far side of Denver and near the local mall. Definitely would recommend staying here if you are traveling through and need a nice accommodation for an affordable price! This hotel is a newer location and feels very modern. I know some Hampton Inns are remodeled or more outdated but this is definitely a nice new hotel still!
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Oct 19, 2022Customer focus and service terrible
When our four day stay turned into a three day stay due to the need to move to another Hampton Inn, and after notifying the hotel two days prior to checkout they charged us for four days anyway and refused to acknowledge that they were ever notified. There were two opportunities for employees of this hotel to ensure there was no issue with my stay and both times they failed. This left me with paying for two hotels rooms on the same night and when presented with the facts they chose to ignore and refuse to correct their mistake. Worst experience in 20 years with Hilton .
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Oct 17, 2022
Family Wedding in Golden, Co
The staff was totally customer focused and very engaged in pleasing their guest. The complimentary breakfast was very good. Coffee served all day and fruit infused water as well, which was perfect. I clearly recommend this hotel.
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Oct 15, 2022
Nice clean hotel
Very clean, nice room and lobby. I appreciated that breakfast didn't end super early like some hotels. The staff was very friendly and it was clear the hotel was being kept up to date. The breakfast had good selections with eggs, toast, waffles, etc.
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Sep 16, 2022
Terrible lack of customer service
In summary: We experienced customer service that was nothing short of abusive. Here's the story - this all took place on August 25, 2022 at about 10:00 in the morning. My wife and I were on our way from the mountains to another hotel in Denver where we had a room. It became apparent that we would not make it there in time before an important business meeting I had. As a result I called the LOCAL phone number for this Hampton Inn and requested a room. As we walked into the hotel the man on the phone was reading the confirmation number to me. My wife and I approached the desk about 20 minutes before the meeting. The woman at the desk (Cassie Willis) indicated that she could not find the room I just booked and paid for and that I would likely have to wait 30 minutes or more because I "must have booked the room through Expedia." I did not. I booked the room through the local phone number (303) 278-6600. We showed our iPhone to her and the call history. She SHOUTED back at us "NO, you booked through Expedia - we don't take payments over the phone." At this point I asked if I could use the WiFi in the lobby as it was now time for my meeting. What then ensued is mind-bending. My wife, who is a psychotherapist by trade with decades of experience dealing with people and with conflict (this is a woman who I've never in the decades I've known her ever raised her voice to anyone) continued the conversation with the two women. At this point we didn't even really need the room because the meeting had begun. My wife asked that given that we had already booked and paid for a room, could we simply pay a small fee to use the WiFi if necessary. Note that it shouldn't be necessary give that we had already paid for a room over the phone. At this point the woman at the desk (Cassie Willis) became combative. She snapped "I'm tired of your games - you didn't book a room, you just want free WiFi. You can go to a Starbucks!" It gets better. She then screams "either you and your husband book and pay for a room with me at the desk or I will call the police and have you removed." My wife gently responded "Please allow me to show you my credit card statement online showing that we paid for a room already." Screaming louder this time the woman says "PAY FOR A ROOM FROM ME OR IT'S THE POLICE!" Cassie is lucky that I wasn't there for this part as I would have invited the police to evaluate her forceful demand that we buy another room. In order to avoid further conflict my wife now pays for a SECOND ROOM - a room that we never entered and did not need in any way at this point. My meeting ends and my wife tells me the scenario. As a Hilton Honors member I call Hilton and explain the situation to them. They say that they'll need to call the desk personnel. They place me on hold and do so. We are seated close enough to hear Cassie at the counter LYING to the Hilton customer service rep. "They are over there now eating breakfast and using the WiFi!" We were doing neither. Although having now paid for TWO rooms (over $400) we would certainly have that right. The rep from Hilton tells me there's nothing she can do because these rooms were paid at the hotel property, not through Hilton's national service, and we'd have to work it out with them. I responded "you want me to work it out with the nice lady who just offered to call the police and have us removed?" As we left, having never entered the room we got a key for - we never got a key or even acknowledgement of the first room we booked on the phone - one of the two women said in a saccharine voice "have a wonderful day." Yeah. We looked online at our credit card statement in the parking lot - sure enough, TWO back-to-back charges for rooms at this place. This lack of customer service is black mark on the Hampton and Hilton brands. I will not stay at another Hilton-owned property until some recompense is made for this atrocity. We have had to dispute the charges with our credit card company because neither Hampton nor Hilton would help us. What has happened to the Hilton brand? What was once the benchmark for customer service, has now capitulated to the almighty dollar to acquire sub-par brands that abuse their own customers. Let this review be the first flare fired - make a change or I will forever proselytize the message that this brand has forsaken its core product - HOSPITALITY.