Hampton Inn Denver-International Airport

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1115 reviews

• 

  PARKING BEWARE!! UNSAFE!!!

  THIS REVIEW IS AIMED FOR GUESTS LOOKING FOR THE PARK AND STAY OPTION We stayed at this Hampton Inn for ONE reason: the PARK AND STAY option due to a very early Thanksgiving-week flight. The hotel room itself was fine. Nothing special, but not the issue. The issue is the parking, security, and management response. We parked our truck directly under a light and a visible camera. I specifically asked the front desk agent that night if the camera was working and was told YES. Two days after we left, I received alerts that my vehicle had been broken into. The hotel NEVER contacted me. When I called, I was told I was one of FIVE vehicles broken into overnight. This conversation took place around 10:00 AM local time. What made this worse was the lack of communication and accountability. I was told only a manager could notify affected guests and that the manager, DAVID, would be in at 2:00 PM. I called at 2:00 PM and was told DAVID was not there. I called again at 2:30 PM and again at 5:00 PM. Each time, I was told DAVID was still not there, and by 5:00 PM the evening agent said he did not know if DAVID would be coming in at all that day. During these calls, MULTIPLE front desk agents told me the hotel does NOT contact police for vehicle break-ins due to hotel policy. Because the hotel provided no help or direction, I filed a police report myself with the Denver Police Department. I was informed that this specific hotel is targeted FREQUENTLY, estimated at 15–20 TIMES PER MONTH. Nearly 48 HOURS later, DAVID finally emailed me. In that email, he stated he had attempted to call me, which did not occur. I had no missed calls or voicemails from any number. In the same email, DAVID stated that he contacted the police and was told the hotel could not file a report and that I needed to do so myself. This DIRECTLY contradicted what multiple front desk agents told me AND what law enforcement later confirmed. Due to the frequency of incidents, a detective was assigned to the case. However, the investigation stalled because the hotel took nearly TWO WEEKS to respond and then stated the cameras “did not record,” leaving no usable footage despite the camera being represented as operational when we parked. We believed we were saving money by using the park and stay option. Instead, this decision cost us THOUSANDS of dollars in vehicle damage and stolen property. We stay at Hilton properties regularly and have NEVER experienced anything like this. The repeated lack of communication, inconsistent information, delayed responses, and inability to provide footage raises serious concerns about security and management at this location. DAVID’s handling of this situation reflects extremely poorly on the hotel and the Hilton brand. If you are considering the PARK AND STAY option here, DO NOT assume your vehicle is safe, and DO NOT assume you will be contacted or supported if something happens.

  Dec 12, 2025
• 

  Not What We Expected

  We were really looking forward to this trip since it’s our first vacation in a long time, but unfortunately the hotel has been a big letdown. The building is definitely showing its age and needs some serious upgrades. Our first room had multiple issues, nothing worked properly, the fridge didn’t function, there were holes in the lamp shades, and there was sticky residue on several surfaces. We could also hear everything happening in the hallways, even with a fan running, so getting any sleep was difficult. The beds were uncomfortable, and the pillows were completely flat, which didn’t help. We honestly didn’t get any rest. The elevators also feel like they’re on their last legs, which doesn’t give a great sense of safety. The only positive so far has been the grab-and-go coffee in the morning. I’m a minimalist and not hard to please, but this stay has been very disappointing overall. If we could cancel or switch hotels with refund, we would :(

  Dec 01, 2025
• 

  Great airport hotel

  Margaret was so great! Called and booked it the day before travel, was super helpful with shuttle and parking. She made the stay seamless. Great easy breakfast also.

  Nov 29, 2025
• 

  Convenient and comfortable

  Our room was clean, comfortable and quiet. The bed and pillow were great. WiFi worked very well. Check-in was. The front desk staff were all very kind. They have shuttle to the airport every 45 minutes from 3:00 a.m. until midnight. There’s grab and go breakfast for those leaving early.

  Oct 30, 2025
• 

  A huge thank you from a frazzled and misbooked client

  The night crew of Amy and I think David (I am bad on names) deserve a big shout out. Through an error of my own making, I had issues with my hotel reservation that could only be solved by calling Hilton Honors, and the whole process took more than an hour. Amy and David were so helpful and willing to assist making things right. I always appreciate folks who are friendly and patient, and these two were both but also went the extra mile. The hotel is also very clean, bright and serves a nice hot breakfast. It is a nice and affordable place to spend the night before flying to wherever you are headed from DIA or visiting the area.

  Aug 20, 2025