Hampton by Hilton Panama

Customer Ratings & Reviews

TripAdvisor Traveler Rating

882 reviews

• 

  Extremely disappointing experience – Not for business travelers

  I rarely, if ever take the time to write reviews, but the level of frustration I experienced during my recent stay makes this necessary and hopefully useful to the next, especially business traveller who may be considering this hotel. My trip was a mix of work and leisure, and unfortunately, this hotel failed to meet the basic requirements for a working professional, and I don not think lived up to the reputation of a hotel that has the name 'Hilton' in it.. The Pros: The only bright spot of the stay was the room itself. My room on the 4th floor was nice and spacious, providing a comfortable layout, although the view was not much to write about.. The biggest con for me: Unusable Internet: The Wi-Fi speed is abysmal. It is completely unsuitable for anyone needing to work or even browse the web. It made it nearly impossible for me to be productive. Other cons: Maintenance Failures: It took multiple attempts to get a broken light bulb fixed, and ultimately, it was never resolved. Lack of Amenities: There is nothing available on the premises after breakfast. The hotel should at least provide coffee for guests throughout the day. Very limited TV channels: Although I was not there to watch TV, this may be important to someone who may want to be able to watch TV or log onto a streaming service. The most disappointing part is that management seems aware of the internet issues but chooses to "sweep it under the rug" rather than fix it. Honestly, this stay did not live up to the Hilton name. I definitely cannot recommend this hotel to a business traveler.

  Feb 01, 2026
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  Get rid of this place, try something...terrible

  One of the worst property, bad customer service, dirty, bed bugs, I would say, terrible in every way, everything, never again Karla, at front desk very rude

  Dec 16, 2025
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  Nice room, not the best stay

  Most of the staff were nice, one of the front desk ladies was inappropriately rude because I had a Service Dog. Then they (she) gave me one of the rooms FURTHEST away from the elevators... ironic due to again me having a SERVICE DOG - they don't know my disabilities, but that just doesn't seem to make sense. The people above me for the first three days were extremely loud - I could hear EVERYTHING, all night long. The fire alarm went off at around 2am one day but was turned off within a few minutes - so no fire. I only attempted to attend breakfast twice and they were out of the only thing I wanted - OJ. They make you hang a sign saying you have an animal in the room so your room is NOT serviced. The room itself was very nice. It felt like a really nice studio apartment.

  Mar 20, 2025
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  Nice rooms, great staff. Poorly maintained and very poor breakfast

  Great staff, very friendly, warm, welcoming and helpful. Thank you :) However, I’m surprised this hotel retains the Hilton Brand.  Yes, it clearly is  Hilton, but so many things are just below the standard that seems reasonable for a Hilton. And I've stayed at a lot in the last 20 years ! During my stay I had to change rooms the first night because the Air Conditioning was noisy, the sound of a toy rollercoaster 🎢 (!).  The new room had AC with a faulty IR receiver, that clearly had been repaired many times in the past. At least once daily I had to call maintenance.  The Male toilets in the pool area where closed all the time I was at the Hotel so you had to return to the room. At one end the pool, the  step was missing so you couldn’t exit at that end of the pool.  I’m sure other niggles existed around the hotel too.  Whilst each of these items isn’t significant, overall it gave the feeling that the building just isn’t being maintained to an acceptable level.  If these corners are visible, what’s happening in the background ! Sadly the Breakfast was appalling.  No fruit, except bananas every day. No vegetables/sides, nothing. Each day would be one hot dish of bland scrambled eggs and a second hot dish such as sliced hot dogs in tomato sauce.  There was white bread you could toast, no brown or rolls, nothing.  There was cornflakes and Cheerios, no granola, no oats , nothing but.   I mean I have never known a hotel where you can’t select from a few items and make something edible and healthy.  The strangest thing is, despite these things I didn’t have a bad stay here. It was ok ! The room was large and clean, the bed comfy and the bathroom was fine. If you’re ok with these failings than actually it’s not a bad place to stay.    The location is fine, not the best spot in Panama but minutes from everything and many mid priced restaurants locally. In essence It felt like it needed to be returned to normal Hilton standards to make a reasonable hotel.  If Hilton has inspectors, I’m sure they would fail this one !

  Feb 22, 2025
• 

  Not a great experience

  We chose this hotel because Priceline said it had a free airport shuttle. It did not. It cost us $35 in CASH which was all the cash we had to get to the hotel. The front desk people didn't not speak English. It was very hard to communicate with them. We went to the room and the air conditioner remote had dead batteries. The shower had mold. There was supposed to be a hand held shower but there was not one connected to the spigot. I ask every night (3) for one to be installed and was told it would be. It never was. The desk in between the beds was not attached and kept falling over. The lights on the desk didn't work - even though we asked that they be fixed. The room was very basic which is ok but it could use some art work on the bare walls. The beds were very comfortable which is important. The hallways smelled and the carpet needed cleaning. The hot breakfast left a lot to be desired. Tasteless scrambled eggs, cut up hot dogs, a something unknown. Also cereal and oatmeal were offered. Only white bread. The tables were not bussed quickly. I had to clear one for us. In general, the hotel needs attention to detail and some TLC. I would not stay there again.

  Feb 02, 2025