Resort Details
- Beach ClubCome enjoy a refreshing drink while lying on a beach chair or sitting in the palapas as you admire the beach of Puerto Vallarta and Bandera’s Bay. Showers and bathrooms are available as well as snacks.
- Cascada BarRight next to La Troje Restaurant is Cascada Bar. It provides service around the pool and it’s also the place to enjoy our nightly entertainment. Root for your favorite sports team or relax to ambient music on the satellite TV.
- La TrojeWith its breathtaking view, La Troje Restaurant is the perfect place to have a snack at noon or late at night, whether you are enjoying the sun or relaxing in the evening. This is the ideal spot to unwind with its lovely palm shelter and prime location just in front of the pool.
- Los Portales (Main Buffet Restaurant)Los Portales Restaurant is beautifully decorated with a contemporary Mexican Style. From its wide terrace overlooking the gorgeous gardens and pool area, you will breath the authentic essence of a Mexican Hacienda while tasting the flavors of our regional or international cuisine.
- Sabores de Mexico
This specialty restaurant features a charming atmosphere with an elegant Mexican décor. Enjoy the authentic Mexican flavor of our exquisite dishes from different regions of the country. Or let us tempt you with our delicious international cuisine. The menu alternates between a Mexican à la carte menu and Internacional Signature selection each day.
A previous reservation is required with our concierge.
- 24-hour front desk
- Babysitting†
- Banquet facilities†
- Bell staff/porter
- Boutiques/stores†
- Car Rental Services†
- Children programs
- Cocktail lounge
- Dry cleaning†
- Gift/News stand
- 24-hour front desk
- Babysitting†
- Banquet facilities†
- Bell staff/porter
- Boutiques/stores†
- Car Rental Services†
- Children programs
- Cocktail lounge
- Dry cleaning†
- Gift/News stand
- Jacuzzi
- Laundry/Valet service†
- Lounges/bars†
- Luggage service
- Multilingual staff
- Restaurant
- Safe deposit box
- Spa†
- Tour/sightseeing desk†
- Wireless internet connection in public areas
- Meeting/Board Rooms†
† Fees may apply
- Pool
- Spa †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5969 reviews
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Jan 02, 2026Family of 5 adults
We arrived on Christmas Day. The hotel is well situated close to the airport, and check-in was easy. We knew from our research that the hotel does not have a gym and is not located directly on the beach, so we cannot complain about that. The short walk to the beach was pleasant, and there is also a shuttle available. The hotel has a designated beach area for guests, along with a bar. We never had trouble finding chairs. The staff were very personable and pleasant. The food was good, with something for everyone. The New Year’s buffet was remarkable, and there was a live show throughout the night. The staff truly outdid themselves. The à la carte restaurant is only open Monday to Friday. We dined there twice; even if we had gone more often, the menu would have felt repetitive. Special mention to Ivan, server-bartender, who works incredibly hard and whose efforts did not go unnoticed. Alfredo at the restaurant also made our dining experience very pleasant. In conclusion, I would not describe this place as a resort, but rather as a hotel offering amenities, drinks, and food. There are no daytime activities by the pool, and there are many families with children.
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Dec 30, 2025Good place to stay if on the go.
Staff were great. Rooms when cleaned did not replace toilet paper that was our. Sheet for King bed was replaced with a twin sheet did not cover two people. Rooms were quite. Air conditioner worked well but loud. Close to Marina. Felt very safe. Staff at Bar were great. Could use umbrellas on higher area so more people can sit out by pool. With beach so far it would have been nice to use those chairs in that area.
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Dec 26, 2025You will be glad you booked here!
A much needed vacation- was well taken care of. Staff is incredibly friendly and helpful. Luminosa was an exceptional maid and made sure we had everything we needed and wanted to feel at home.
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Dec 26, 2025
Thank you, Carlos!
Carlos Quintero was absolutely fantastic! Wonderful service and a glowing personality! The room wasn't the best, the air conditioning didn't work well and the water in the shower was inconsistent, but the food and service was terrific!
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Dec 23, 2025
Charming, Family-Friendly Stay with Great Service and Tasty Food
We (my wife, our toddler, and I) stayed at Hacienda Buenaventura for 7 days recently, and overall it was a very pleasant experience. Traveling to Mexico with a toddler and a vegetarian diet, I was initially a bit concerned that food options might be limited or that things could be inconvenient. Thankfully, we did not face any issues during our stay. While the buffet options are not extensive, the food that is available is well-prepared and genuinely tasty. There was always something we could enjoy without stress. While I enjoyed sipping my margheritas, kid loved the plentiful juice options and variety of breakfast options. We especially loved spending time by the pool and at the beach — both were relaxing and family-friendly, making it easy to keep our toddler happy. The atmosphere of the resort is calm and laid-back, which worked perfectly for us. Another big plus for us was warm water in showers; pool was room temperature. The service deserves a special mention. The staff are friendly, respectful, and very accommodating. Whether it was at the buffet, front desk, room service, bar, or around the resort, everyone made us feel welcome and comfortable throughout our stay. Few things to highlight - 1) This area is away from the Malecon, Romantic Zone and it's beaches. It still is beautiful neighbourhood and uber connectivity to Malecon is cheap and quick. 2) Staying with diet restrictions here might get bit tricky. Ask the resort in advance with your needs; they are really responsive. 3) Wifi is sketchy. We didn't needed it a lot during our trip, but just in case you need a fast wifi, you'd have to sit somewhere around the ground floor near the reception. Overall, Hacienda Buenaventura exceeded our expectations for a small, charming all-inclusive. We would happily stay here again in a heartbeat, especially as a family with young children.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.