Resort Details
- Beach ClubCome enjoy a refreshing drink while lying on a beach chair or sitting in the palapas as you admire the beach of Puerto Vallarta and Bandera’s Bay. Showers and bathrooms are available as well as snacks.
- Cascada BarRight next to La Troje Restaurant is Cascada Bar. It provides service around the pool and it’s also the place to enjoy our nightly entertainment. Root for your favorite sports team or relax to ambient music on the satellite TV.
- La TrojeWith its breathtaking view, La Troje Restaurant is the perfect place to have a snack at noon or late at night, whether you are enjoying the sun or relaxing in the evening. This is the ideal spot to unwind with its lovely palm shelter and prime location just in front of the pool.
- Los Portales (Main Buffet Restaurant)Los Portales Restaurant is beautifully decorated with a contemporary Mexican Style. From its wide terrace overlooking the gorgeous gardens and pool area, you will breath the authentic essence of a Mexican Hacienda while tasting the flavors of our regional or international cuisine.
- Sabores de Mexico
This specialty restaurant features a charming atmosphere with an elegant Mexican décor. Enjoy the authentic Mexican flavor of our exquisite dishes from different regions of the country. Or let us tempt you with our delicious international cuisine. The menu alternates between a Mexican à la carte menu and Internacional Signature selection each day.
A previous reservation is required with our concierge.
- 24-hour front desk
- Babysitting†
- Banquet facilities†
- Bell staff/porter
- Boutiques/stores†
- Car Rental Services†
- Children programs
- Cocktail lounge
- Dry cleaning†
- Gift/News stand
- 24-hour front desk
- Babysitting†
- Banquet facilities†
- Bell staff/porter
- Boutiques/stores†
- Car Rental Services†
- Children programs
- Cocktail lounge
- Dry cleaning†
- Gift/News stand
- Jacuzzi
- Laundry/Valet service†
- Lounges/bars†
- Luggage service
- Multilingual staff
- Restaurant
- Safe deposit box
- Spa†
- Tour/sightseeing desk†
- Wireless internet connection in public areas
- Meeting/Board Rooms†
† Fees may apply
- Pool
- Spa †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6012 reviews
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Mar 06, 2026Amazing service
I had a great experience with my stay here. The hotel is very peaceful and relaxing. The location is great for walking and it is right on the beach. The staff are all very attentive and kind. I also had the pleasure of being helped by Daniel L. I forgot my headphones in my room and he helped mail them back to me. He was very communicative, kind, and professional. I look forward to booking with them in the future!
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Mar 06, 2026
You’ll love your visit to the Hacienda Buenaventura Hotel & Mexican Charm!
We really loved staying at the Hacienda Buenaventura Hotel & Mexican Charm in Puerto Vallarta for a week, even though it was just 2 days after the Cartel violence but everything was back to normal and of very high quality at the Hacienda Buenaventura! All services were fully operational and up to their very high standards, as was the case throughout the city of Puerto Vallarta when we went out to explore. You’ll love your visit to the Hacienda Buenaventura Hotel & Mexican Charm too! It’s very safe and the people there are great!
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Feb 28, 2026
Great Value and Great People
This resort is a hidden gem that we stumbled on 10 years ago by total accident. That was our 37th trip to Mexico and 10th to Puerto Vallarta. We just returned from our 48th visit to Mexico and 20th to PV and they have all been to the Hacienda Buenaventura since! This place just grows on you. The staff from the Maids to the Manager feel like family and the best of friends. Can't say enough about these people.
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Feb 27, 2026Staff on site are courteous and helpful. The hotel is always clean. Food options in the buffet restaurant are limited.
Check in done fairly smooth, the receptionist did not give us towel cards as needed. The dine in experience is fine at the restaurant Sabores de Mexico in the hotel as the service provided by Mesero, Alfredo and hostess, Gabriela are outstanding, and the food is good. The pool service guy, Salvador is always friendly and helpful to get me lougers and towels when in need. The hotel premise and room are maintained clean. It will be better if more life entertainment at daytime and evenings can be arranged. The air conditioner is not cool enough for us. Staff are courteous onsite generally.
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Feb 23, 2026
Another great stay at the Hacienada
Our second stay at this very charming hotel was made even better as we were already familiar with both the hotel and the surrounding area. The location is terrific being close to the airport, the marina district and shopping. It is about a 35 minute walk down to the start of the Malecon but only a very quick cab trip. I would (and did when I could,) like to thank all the staff personally as the service levels are top notch (as other folks have mentioned.) A special shout out to the breakfast crew whose smiling faces (and great service) started each of our days there on a great note. The concierge was very helpful in booking us a great tour of the botanical gardens and it is easy to arrange many different kinds of tours right there. Another special mention of the onsite restaurant separate from the general buffet. The service was excellent, the food was fresh, well prepared and presented. It was one of our dining highlights during our visit. The hotel is a little vintage but everything was functional and comfortable in our room. The feeling of welcome and traditional Mexican hospitality begins on arrival and only ends on departure. The grounds and public spaces are both clean and well maintained. The louder shows always wrapped by about 10 PM so we didn't think the night noise situation was an issue. As both our excursions started early AM, on at least two nights we crashed out early with no problem. I was at the beach almost every day and as folks have mentioned, there is bar service but the occasional trip back to the lobby for relief (a short walk,) was required. Outside of that, the beach is very good there.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.