Resort Details
- Beach ClubCome enjoy a refreshing drink while lying on a beach chair or sitting in the palapas as you admire the beach of Puerto Vallarta and Bandera’s Bay. Showers and bathrooms are available as well as snacks.
- Cascada BarRight next to La Troje Restaurant is Cascada Bar. It provides service around the pool and it’s also the place to enjoy our nightly entertainment. Root for your favorite sports team or relax to ambient music on the satellite TV.
- La TrojeWith its breathtaking view, La Troje Restaurant is the perfect place to have a snack at noon or late at night, whether you are enjoying the sun or relaxing in the evening. This is the ideal spot to unwind with its lovely palm shelter and prime location just in front of the pool.
- Los Portales (Main Buffet Restaurant)Los Portales Restaurant is beautifully decorated with a contemporary Mexican Style. From its wide terrace overlooking the gorgeous gardens and pool area, you will breath the authentic essence of a Mexican Hacienda while tasting the flavors of our regional or international cuisine.
- Sabores de Mexico
This specialty restaurant features a charming atmosphere with an elegant Mexican décor. Enjoy the authentic Mexican flavor of our exquisite dishes from different regions of the country. Or let us tempt you with our delicious international cuisine. The menu alternates between a Mexican à la carte menu and Internacional Signature selection each day.
A previous reservation is required with our concierge.
- 24-hour front desk
- Babysitting†
- Banquet facilities†
- Bell staff/porter
- Boutiques/stores†
- Car Rental Services†
- Children programs
- Cocktail lounge
- Dry cleaning†
- Gift/News stand
- 24-hour front desk
- Babysitting†
- Banquet facilities†
- Bell staff/porter
- Boutiques/stores†
- Car Rental Services†
- Children programs
- Cocktail lounge
- Dry cleaning†
- Gift/News stand
- Jacuzzi
- Laundry/Valet service†
- Lounges/bars†
- Luggage service
- Multilingual staff
- Restaurant
- Safe deposit box
- Spa†
- Tour/sightseeing desk†
- Wireless internet connection in public areas
- Meeting/Board Rooms†
† Fees may apply
- Pool
- Spa †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6025 reviews
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Mar 28, 2026Service is amazing ( especially Neemias ) so prompt ! The four comes from the food choices , and seating for buffet
Don’t like the seating The wait is not right for Buffett food
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Mar 28, 2026Timeshare Scam
It sounds like you’re describing a hotel experience that turned into an aggressive I arrived early, hoping to check in as soon as a room became available—something most hotels are willing to accommodate. Instead, every guest was told they had to wait until 3 PM, no exceptions. While waiting, the concierge approached me and several others with what sounded like a friendly offer: a chance to see their “new hotel on the actual beach,” enjoy breakfast there, and possibly book it for a future visit. It was presented as a perk, not a sales pitch, so I agreed. Very quickly, I realized this was happening to every new guest who walked in. It became obvious that this wasn’t hospitality—it was a funnel into a timeshare presentation. I even asked the concierge directly whether this was a sales pitch, because I didn’t want to be pressured. They assured me it was just breakfast and a tour. That was not true. The next morning, after breakfast, the timeshare sales team came in. I declined repeatedly, but they kept sending more people—three in total—each one more pushy than the last. I was told I was wasting their time, that I wasn’t being honest, and that I probably couldn’t afford it anyway. It was uncomfortable, unprofessional, and completely inappropriate. When they finally brought me back to the hotel, the attitude from the concierge changed immediately. The friendliness was gone, and it was clear that because I didn’t buy anything, I was no longer worth their time. This wasn’t just my experience. For the four days I stayed, this was the number one topic among guests at the pool. Everyone was being pressured into the same “breakfast tour,” and many felt misled or intimidated. I’ve stayed in many hotels and have never encountered a timeshare operation embedded directly into the hotel itself. It overshadowed the entire stay and left a terrible impression. **I would not recommend staying here unless you are specifically looking for a timeshare pitch.**
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Mar 28, 2026Lovely Experience
I had a lovely experience at Hacienda! The locartion is perfect for exploring Puerto Vallarta and very close to the beach. The atmosphere is very welcoming and the rooms are clean. Service was amazing, very friendly staff! Nemias was an amazing bar tender!
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Mar 25, 2026Loved this place in 2022. In 2026 I was disappointed - I will not go back
I was there in march 2022 for 2 weeks and liked it very much so I decided to go back this year (march 2026) for 2 weeks again. I also had a family member join me for 1 week (with her own room). Having known that it had changed so much since my last visit, I would have chosen another hotel. Here is what changed and I didn't like this time. - the quality of the food at the buffet was not great (except for breakfast), the oriental and seafood nights were NOT good at all. The only evenings I liked was the Mexican night and the Al Pastor nights. They should always have Mexican dishes (on top of others) on the buffet, we visit Mexico not to eat tasteless Italian or oriental food. - the service at the dining room was not great this time. TWICE I came back to my table and someone else was sitting at my table, even though I had left my water bottle on the table !! I had to ask people from other tables to keep an eye on my table while I was going to get food. - one night the waiters completely ignored me and my guest - they did not remove the dirty plates, we had to put them on the table beside when we came back with our desserts. - I always had to ask to have my glass of wine filled (and I don't drink much) - sometimes it took a long time only to get the waiter's attention, and by the way, the dining room was never that busy. - The Mexican night used to be fun, with tables set up around the pool, BBQ stations, nice decor, etc. and a beautiful show with music and dancers. This year, we ate inside, no decor, no BBQ, and the show was very short. - As for evening entertainment, there was almost nothing! Some nights there was nothing at all! The shows were boring, low quality, and they finish very early (sometimes 7h00 to 8h30pm) - at the beach, there is no food except for popcorn. They don't bring "food" at lunch time as they used to (hot dogs, wraps sandwiches...) , and they don't let you bring food from the "snack station" from the hotel pool bar ! I spoke to many people, their experience was the same, disappointing! If you stay more than one week, the menu is the same week after week. So people often go out to eat. There are great restaurants near by and specially on the Malecon. As for me, who likes to go the PV, next time I will not go back to that resort.
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Mar 21, 2026
mexican charm
great place to stay. mexican charm. food pretty good. staff are awesome!!!
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.