Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2886 reviews
-
Mar 25, 2025Eccellente!
Visited for 3 nights with my wife and daughter to celebrate an academic achievement. Check in was very friendly and efficient and as an H10 club member, we were given a room upgrade and a free drink each of our choosing! Room was immaculate with a great shower, nice toiletries, robes and slippers, fridge, free safe and complimentary water. We also received a beautiful gift of traditional soap from Rome, greatly appreciated. Breakfast was nice with a good selection of usual cheeses, cold cuts, eggs, pastries and cereals. The bar area was nice and although closed at this time of year, the rooftop pool looked lovely! All of the staff were very friendly and helpful and my daughter loved the fact that the cleaner folded her pyjamas! Although the hotel seems far away from the historical sites, the 170 bus or the train from Trastevere, takes you to most areas for connections. Having previously only stayed in H10 hotels in beach resorts before, we were very pleased with our first city hotel and would happily return. We made lots of great memories of your wonderful city and hotel.
-
Mar 09, 2025Great staff but awful food
Amazing hotel but don’t pay for the breakfast as it’s awful, it spoilt our holiday as cold food that should have been hot as no hot plates , bacon was either burned or uncooked, eggs made us ill all day , fruit was all dried up simply not worth having , staff are absolutely wonderful so it such a shame that the food let it down , I have been to several H10 hotels in different countries and they were great , this certainly needs looked into , as a lot of the food was inedible,
-
Jan 27, 2025
Good hotel
This is the second stay at this hotel. We signed upto the h10 club which saved us some money and got us free welcome drinks in the hotel bar which was nice. Rooms are clean and comfortable. We didn't have the breakfast on this occasion as eating local is more what we prefer to do. Plenty of local cafes, bars and restaurants within walking distance. Its abit far out from Rome but taxis, and trains are cheap enough
-
Dec 29, 2024Very Good Rome Hotel!
This review covers a number of visits to the H10 Rome Citta in late 2023 and H1 2024, on business. The hotel is lovely - staff very warm and welcoming and service is very good. The restaurant services really good food, sufficiently good that for the most part my colleagues and I stayed in for the evening meals rather than venturing out. Breakfast offers a good buffet though there was some inconsistency with the availability of key items such as yoghurts. Breakfast room can get very busy when Coach Parties are setting off early morning. The 'standard rooms' are OK, but for me it was worth upgrading to get a Beverage Tray. The rooftop terrace has pool, was not open (season) during my time (nor was the rooftop bar) but there were some sy=unny weekends during my trips which allowed some sunbathing! I would definitely choose this hotel again.
-
Dec 13, 2024Awful service do not eat at restaurant
Restaurant is understaffed. Only one person available to work. It took over 1 hour for meal to arrive (perhaps due to kids party downstairs). Awful service. When I complained shoulders were shrugged. In London this would be 1 out of 10. Reception staff are good but do not eat here. It is a very bad experience.
- AdvisoryThe city of Rome has a tourism tax, which will be payable directly to the hotel. Tax is EUR 6 per person per night. Children under 11 are exempt. This tax is not included in the cost of the vacation package and is an additional charge payable directly to the hotel. Subject to change without advanced notice.
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.