Resort Details
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Conference facilities
- Dry cleaning
- Elevators
- Free high speed internet connection
- Luggage service
- Meeting rooms
- Multilingual staff
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Conference facilities
- Dry cleaning
- Elevators
- Free high speed internet connection
- Luggage service
- Meeting rooms
- Multilingual staff
- Onsite laundry
- Safe deposit box
- Smoke-free property
- Tour/sightseeing desk
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4679 reviews
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Feb 04, 20263 nights
Great Everything you need Good location Very kind people Great Everything you need Good location Very kind people Perfect
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Jan 25, 2026
H10 best hotel in London
H10 Waterloo is simply the best. We had a great time, perfect service, very cleaned hotel and well located. The breakfast is also so good!
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Jan 25, 2026Very disappointing stay and unhelpful customer service
Extremely disappointing stay at H10 London Waterloo. Serious technical issues occurred, including a shower that flooded the bathroom and later a total power outage in the room. These problems significantly affected the comfort and enjoyment of our stay. The room change offered did not improve the situation: the replacement room was smaller, not properly cleaned, and the advertised “view” was misleading. After the stay, we submitted a formal complaint. Despite clear, documented facts, the hotel refused any refund, stating that everything was operating “within design parameters”, which is difficult to accept given the price paid. Location alone does not compensate for such poor service and customer care. I would advise future guests to look elsewhere.
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Jan 23, 2026
Professional and courteous!!!!!
We arrived a few hours early, but we needed to catch a train to Paris before check in time. Violeta went above and beyond finding us a room early. Staff has been friendly and accommodating all week. We will definitely be back!
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Jan 22, 2026
Another enjoyable stay at the H10 Waterloo - great location, food and staff.
My wife and I stayed at the H10 Waterloo - which is a short stroll from Waterloo Station - for three nights in a Classic Superior Sky View room on the ninth floor. We were one floor above the eighth floor which houses the Sky Bar, which has an outside terrace, and great views of the London Skyline. We ate snacks at this bar - Ham Croquettes, french fries and a Club Sandwich - all very tasty and reasonably priced for a central London hotel. We were served by Alicia and Lentio who were excellent in their service to us - thanks to you both for making our stay so pleasant. Breakfast is served on the first floor. It is “buffet style” with a wide range of both hot and cold food and drink so there is more than enough choice for those who wish to opt for a continental style breakfast as opposed to a full English style one. We will definitely return - well worth a visit if you are planning a visit to London.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedSpecial cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)This property accepts credit cards and cashThis property uses eco-friendly cleaning productsPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Due to a yearly private event, The Waterloo Sky Bar will be closed on December 31.
Know before you go: Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Contactless check-out is available.
Renovations: The following facilities are closed seasonally each year. They will be closed from December 31 to December 31:Bar/Lounge The property will be renovating from November 26 2024 to June 30 2026 (completion date subject to change). The following areas are affected: GuestroomsHallway Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
Optional Fees: Fee for full breakfast: approximately GBP 26 for adults and GBP 26 for childrenOffsite parking fee: GBP 14 per day (0.5 mi away)Rollaway bed fee: GBP 79.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.