Resort Details
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Conference facilities
- Dry cleaning
- Elevators
- Free high speed internet connection
- Luggage service
- Meeting rooms
- Multilingual staff
- 24-hour front desk
- Bell staff/porter
- Concierge desk
- Conference facilities
- Dry cleaning
- Elevators
- Free high speed internet connection
- Luggage service
- Meeting rooms
- Multilingual staff
- Onsite laundry
- Safe deposit box
- Smoke-free property
- Tour/sightseeing desk
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4659 reviews
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Dec 27, 2025A wonderful Christmas stay in London
We spent Christmas here with our family and had a truly lovely experience. From the very beginning, the welcome at reception was exceptional. Violeta was incredibly warm, friendly and cheerful, always smiling and putting everyone in a good mood. The whole staff was equally kind, helpful and genuinely pleasant throughout our stay. We also visited the rooftop bar, which was absolutely fantastic. The view over the London Eye is stunning, especially in the evening. The atmosphere was very chill and relaxed. Having an aperitif and a cocktail up there was a real highlight, with attentive and friendly service as well. A special mention goes to Philip, the Brazilian manager in the restaurant on the first floor. He was extremely helpful and managed to find availability for our Christmas Day dinner on the 25th. The food quality was very good and the whole dining experience was enjoyable and well organised. The location is another strong point. It is very convenient and within about a 20-minute walk to Big Ben, perfect for a pleasant stroll through a lovely area of London. Overall, a truly beautiful stay. We felt very comfortable and well looked after. Highly recommended, and we would definitely come back.
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Dec 26, 2025
Another lovely stay here at our go to London hotel
It delivers every time , from the first moment we stepped through the doors - greeted by Violeta with a glass of cava ( always welcome) and who sorted our two rooms a bit earlier as we were off to a matinee ! Then up to the Sky bar for early tapas which were really good and plenty of choice . Our complimentary cocktails ( Club members) also add to the experience and Breakfast is always excellent with great choices for everyone - see you in 2026 !
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Dec 17, 2025
1 night stay
Lovely welcome, quick and easy to book in. We were offered a drink immediately. The room was clean, and well laid out with all the usual amenities. Kettle, refreshments and complimentary bathroom essentials. The only downside was the stuffiness of the room, we couldn't get the air-conditioning to come on. It was late so we slept out of the covers. There was no water available in the room or communal areas. We had some in the chargeable fridge but was jot prepared to pay the large price for it. So I would recommend 2 improvements: 1- clear instructions on how to cool the room down. 2- drinking water provided as the rooms are so warm. Nonetheless it was a nice stay.
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Nov 29, 2025
Really good experience
Absolutely lovely hotel really friendly and helpful staff. Greeted by valentina who could not have been more helpful. Great experience will definitely be back
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Nov 17, 2025
Outstanding London Stay
From the friendly helpful reception staff to the outstanding room and breakfast, this is a great place to stay, just an 8 minute walk from Waterloo Station. The room we had has recently been updated. Whoever designed this should be applauded. It’s one of the best updates I’ve seen anywhere. Beautiful walk in shower, lovely fittings throughout. Comfortable bed and very airy. Everything you would expect in the room is there and more. The breakfast caters for every taste and has been well thought through. The whole hotel is spotless and smells lovely, even outside! Thank you for making our trip to London extra special!
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedSpecial cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)This property accepts credit cards and cashThis property uses eco-friendly cleaning productsPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Due to a yearly private event, The Waterloo Sky Bar will be closed on December 31.
Know before you go: Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Contactless check-out is available.
Renovations: The following facilities are closed seasonally each year. They will be closed from December 31 to December 31:Bar/Lounge The property will be renovating from November 26 2024 to June 30 2026 (completion date subject to change). The following areas are affected: GuestroomsHallway Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
Optional Fees: Fee for full breakfast: approximately GBP 26 for adults and GBP 26 for childrenOffsite parking fee: GBP 14 per day (0.5 mi away)Rollaway bed fee: GBP 79.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.