Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Good location but not so good services
The location of the resort is great. There is a shopping center next to it. Rooms and facilities are dated. Good to have water systems in hotel. Pools, lazy river, water slides are fun. The hotel's service needs improvement. I asked 3 towels by the pool, and I was told only 2 per person. We are a family of 4. I have never been told everyone needs to be in person to get pool towels at other hotels. With the price to stay, I would expect a better service.
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A truly amazing experience
Tommy Turley was amazing in Napua. He was very attentive and so kind! He made our stay a truly amazing experience. I felt that I could count on him to take care of my family, and he did it with such genuine attitude. I would highly recommend this property. It is beautifully maintained.
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Expensive Mediocre Resort with No Chairs
The resort is okay. The worst part is that there are no chairs anywhere. My family goes on a beach vacation every year during spring break so I am use to dealing with crowds and resort chairs being limited and gone by 9 or 10. HOWEVER, this resort is a whole new level of crazy. To get a chair by the pool, you have to go to "rope drop" at 7:00 am (when the pools open - yes there is a line). By 7:15 all the chairs in the shade are gone and by 7:30 all of the chairs are completely gone. Even coming back in the late afternoon (after 2:00) it is still difficult to find them. Also, note there are NO chairs on the beach unless you pay $150 fee for 2 chairs and an umbrella for the day. (and even those run out). I know this sounds like I am harping on a small point but the whole reason we picked this resort was for the pool and if you can't even find a chair, then you are just piling your stuff up with no place to sit. It is very clear that this resort is a machine - it is nice and located in Maui but nothing special.
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Maui no ka oi
We stayed at the grand wailea, on Maui In the Napua tower. We had an amazing time with our bartender Tommy T, very hospitable, engaging, and very friendly. I will definitely return because of him. The rooms are a bit pricey, but we were staying with family so it was worth it. Thanks Tommy for making our trip.
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Great for kids
This resort is beautiful! The kids love the slides and the pools. Lazy river was lovely for us. The staff was helpful particularly Tommy in the Napua tower was soo great and attentive to our needs. Remembered all the little things we liked and made the trip special for the kids. Mahalo