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Resort Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8898 reviews-
Greatest resort at Wailea!
Grand Wailea is a greatest resort on Maui with exceptional quality of service, excellent food and amazing activities! Their customer support was perfect from beginning until very end. I received an upgrade for a room number because of my Hilton Honors status with a fabulous ocean view. They also provided microwave and kettle because we needed to feed the baby. And their pool services and activities were great for our toddlers. Definitely recommend it anybody wanted to stay at Maui!
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Exceptional Visit from Start to Finish
We just spent 4 fantastic days at this 5 Star resort. From the moment we arrived, we were greeted with true Aloha Spirit by the Bell Desk who quickly took our luggage. We were checked in at the front desk by a truly wonderful agent named Michelle. She recognized my Hilton Honors Lifetime Diamond status by providing us with a beautiful upgrade to an ocean front room and early check in. Michelle explained all of the hotels highlights with such a pleasant and helpful personality. Our room was great with a stunning view of the ocean. We enjoyed the pools, beach and all the restaurants and bars during our stay. The staff were so friendly and we were always greeted with smiles. The grounds of the property were meticulously cared for. I could go on and on, but if you put aside some of the negative reviews as of late and give the resort a try, you will not be disappointed.
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Disbelief
We have been coming here for 30 years. We have been Elite members since 2001. My husband and I got married at the chapel here. We have been loyal customers! We have seen and put up with a lot of changes and things that we didn’t love! This trip takes the cake! Seriously????? You are charging $150 for beach chairs and an umbrella? What an absolute insult to your customers. What are we here? A budget airline? What’s next?? Will we have to pay for towels? Want shampoo in your room? That Will cost you! Grand Wailea management should be completely embarrassed by this decision! Shame on you! We may have to end our 30 year relationship! Your Kea Lan is steps away! And still treating their customers like they are supposed to be treated! What a disgusting decision!!! Shame shame!
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Olivine, great people and amazing ambiance
Amazing place, peaceful ambiance. Great service Thanks to April the bartender at Olivine restaurant, such a great lady, very friendly and definitely love what she's doing. Also many thanks to one of the managers, don't know her name but it was 5 pm on thursday Jan 9th
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Nickle & Dimed at the Grand Wailea
The Grand Wailea is a beautiful resort and charges predictably high room rates, which I generally don't mind provided the quality is there. What soured me on the resort was the extra fees and charges that felt well outside the norm. For example, the resort charges, in addition to a $55 daily resort fee, $15 to enter a family game room socked with a ping pong table, 2 pool tables and a shuffleboard and board games. It will cost you and additional $10 to play a VR game, which doesn't offend me - but I have never seen a charge for a basic game room at any other family resort (Montage, 4S, Andaz, Fairmont, etc.). Similarly, there is a $25 service charge in lieu of gratuities for the ladies who provide guests with lockers and towels in the spa. These generally are not tipped positions; this simply seems to be a way to have guests underwrite wages. I encourage Hilton to eliminate these fees which, while small in relation to the overall rates, stand out as money grabs and dilute the brand and goodwill.