The AAA Five Diamond Grand Velas Riviera Maya is an ultra-luxury all-inclusive resort set on 206 acres of pristine jungle and mangroves and with the finest white sand beach in the Riviera Maya. Guests can choose accommodations among oceanfront, ocean view and a Zen-like tropical setting, embraced by the flora and fauna of the Yucatan Peninsula's jungle. All 539 designer-like suites are exceptionally spacious, more than 1,100 square feet each, all with balconies, and some with private plunge pools. All feature fully stocked mini bars, L'Occitane amenities, artisanal mezcal, and Nespresso coffee machines. Bathrooms deserve special mention with walk in glass shower, deep soaking Jacuzzi tubs and marble interior. Eight restaurants, including five gourmet offerings, present a tour through Mexico, Europe and Asia. Cocina de Autor, at the hands of world-renowned celebrity chefs Bruno Oteiza and Mikel Alonso, holds the AAA Five Diamond Award, the first all-inclusive restaurant in the world to win this prestigious distinction. Se Spa is the region's largest spa sanctuary at more than 90,000 square feet, known for its authentic Mexican treatments, offerings from around world and signature seven-step water journey. Other features include 24-hour Personal Concierge; 24/7 in-suite service; three swimming pools; two fitness centers; water sports; innovative Kids' Clubs and Teens' Club; baby concierge; Karaoke Bar; Koi Bar; Piano Bar, and business center. The resort offers more than 91,000 square feet of meeting space and outdoor areas for events inclusive of a 31,000-square-foot Convention Center, able to accommodate up to 2,700 guests. The resort has won numerous awards from Travel + Leisure, Conde Nast Traveler, USA Today and several other magazines and major companies worldwide, including Virtuoso's Best Spa and TripAdvisor's Hall of Fame. A member of the Virtuoso Hotels & Resorts Program.


Riviera Maya - Beach
Cancún International Airport : 30 miles

Property Information

Year Built: 2008
Accessible rooms: 6
Floors: 4
Suites: 539


Resort Details


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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Guests requesting connecting suites will be charged $75 per 2 suites, per night, collected by the hotel at check in. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5.0 5322 reviews
  • 4.0 star tripadvisor rating
    Beautiful resort, service was less than stellar

    In 2022, we went to Grand Velas Nuevo Vallarta and had an amazing time. Everything was so perfect, we decided to visit another Grand Velas property this year. Grand Velas Riviera Maya is larger, equally (if not more) beautiful property. The staff is all really nice but I find the service to be very inconsistent. Things just seem a little slow and off-the-mark. For example, at breakfast, the tea I ordered upon seating did not appear until we finished our breakfast, my son’s reasonable substitution requests on meals were ignored, room service took 45-60 min. Our tv was not working and I had to call twice for someone to finally come fix it, over an hour of waiting. Some of the activities on the schedule would not happen with no notice or explanation. Nothing was a major flaw, just not the level of service we had in Nuevo Vallarta and not what you would expect at this price point. Two bright spots in our trip were our pool concierge Othoniel and Levi, our room concierge. They both worked extremely hard to ensure a smooth experience. I am not sure I would return to this property. Would probably try the Cabo property or return to Nuevo Vallarta.

    May 29, 2023
  • 5.0 star tripadvisor rating
    Amazing Resort!

    This was our second time at Grand Velas Maya and we have been to the Cabo location multiple times as well. The service is too notch, the food is great and the accommodations are amazing. They truly go above and beyond. A few staff members that made our trip extra special : Luz, Aarco, Luciano, Donato, Giuseppe, Daniela and Erendira. We look forward to visiting again next month for my husbands 40th birthday!

    May 23, 2023
  • 4.0 star tripadvisor rating
    Fantasic place to relax and have a wedding

    We went in for my cousins wedding on December 4 to 6.This place is huge but pricy and money is worth it. Its a long drive from the front gate to the resort,tucked inside along gulf of mexico. Reception food was real,they will ask for American ID for anyone visiting the place.

    May 23, 2023
  • 5.0 star tripadvisor rating
    Wonderful experience

    This resort is absolutely fabulous! The staff is extremely accommodating. The food is delicious! Rooms are beautiful and comfortable. My favorite staff were Luz and Daniel! They took care of my every need on the beach. Highly recommend!

    May 22, 2023
  • 5.0 star tripadvisor rating
    Grand Velas - Riviera Maya is outstanding

    This resort is amazing..from the beautiful setting, the exquisite cuisine to the outstanding service by every staff member we came in contact with. My wife and I brought our son, his wife and our two young grandchildren. The kids loved the kids club and it gave their parents some free time to relax or enjoy the fine dining experiences. Upon arrival we met our personal concierge Zulikey who knew just how to make the grandkids feel comfortable while letting us know what we could expect. She keep us informed daily about special events happening that day and recommendations. We enjoyed it so much that we’ve already booked us all to return again this time including my other son and his husband.

    May 21, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319