The AAA Five Diamond Grand Velas Riviera Maya is an ultra-luxury all-inclusive resort set on 206 acres of pristine jungle and mangroves and with the finest white sand beach in the Riviera Maya. Guests can choose accommodations among oceanfront, ocean view and a Zen-like tropical setting, embraced by the flora and fauna of the Yucatan Peninsula's jungle. All 539 designer-like suites are exceptionally spacious, more than 1,100 square feet each, all with balconies, and some with private plunge pools. All feature fully stocked mini bars, L'Occitane amenities, artisanal mezcal, and Nespresso coffee machines. Bathrooms deserve special mention with walk in glass shower, deep soaking Jacuzzi tubs and marble interior. Eight restaurants, including five gourmet offerings, present a tour through Mexico, Europe and Asia. Cocina de Autor, at the hands of world-renowned celebrity chefs Bruno Oteiza and Mikel Alonso, holds the AAA Five Diamond Award, the first all-inclusive restaurant in the world to win this prestigious distinction. Se Spa is the region's largest spa sanctuary at more than 90,000 square feet, known for its authentic Mexican treatments, offerings from around world and signature seven-step water journey. Other features include 24-hour Personal Concierge; 24/7 in-suite service; three swimming pools; two fitness centers; water sports; innovative Kids' Clubs and Teens' Club; baby concierge; Karaoke Bar; Koi Bar; Piano Bar, and business center. The resort offers more than 91,000 square feet of meeting space and outdoor areas for events inclusive of a 31,000-square-foot Convention Center, able to accommodate up to 2,700 guests. The resort has won numerous awards from Travel + Leisure, Conde Nast Traveler, USA Today and several other magazines and major companies worldwide, including Virtuoso's Best Spa and TripAdvisor's Hall of Fame. A member of the Virtuoso Hotels & Resorts Program.

Location

Riviera Maya - Beach
Cancún International Airport : 30 miles

Property Information

Year Built: 2008
Accessible rooms: 6
Floors: 4
Suites: 539

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Guests requesting connecting suites will be charged $75 per 2 suites, per night, collected by the hotel at check in. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5.0 5595 reviews
  • 5.0 star tripadvisor rating
    Unparalleled Accommodations, Dining, and Service

    We stayed for four days from May 16th to 19th. The rooms were luxurious and immaculate, and the food was exceptional no matter where we dined. The staff's service was also outstanding. Surrounded by the stunning Caribbean environment, this hotel offers top-notch quality in every aspect. The concierge was particularly impressive, arranging numerous personalized experiences beyond the usual scope to ensure our trip was stress-free and enjoyable. It truly felt like a special place, and we would definitely love to visit again if given the chance.

    May 20, 2024
  • 5.0 star tripadvisor rating
    Special Thanks to the Staff at Bistro Restaurant

    I have travelled to this resort numerous times; most recently for 6 days in November, 2023. On this most recent trip, I had just had a medical procedure, and I was very limited in what I could eat. Although I stayed in the Zen Resort, I travelled to the Bistro Restaurant in Grand Class for breakfast and lunch every day. When I told the staff at Bistro about my dietary restrictions, they happily made me special off-menu meals every day for my entire stay. Special thanks to Claudio (manager); Karina (hostess); and waiters Francisco, Fernando, Jose, Edgar, Isaac and David. You guys really made my trip!!

    May 19, 2024
  • 5.0 star tripadvisor rating
    Magical Birthday Celebration

    The most beautiful room overlooking the ocean. Service was first class. Thank you Rosario for taking care of us during our stay. If you are traveling with adults only I recommend staying in the adults only section. We look forward to coming back again!

    May 19, 2024
  • 5.0 star tripadvisor rating
    Best vacation ever!

    Absolutely phenomenal. I spent quite a bit of time searching for where I wanted to spend my birthday and a trip with my boyfriend as we travel a lot, we are often hesitant with all inclusive resorts because the food isn’t great. I would truly give this entire trip 10/10 because the food was amazing but that wasn’t even the best. The best the SERVICE! Carolina was our personal concierge and she went above and beyond daily to make sure we were taken care of. I miss everyone so much! The staff everywhere was so welcoming and happy and every single day and meal they were giving me birthday gifts and dessert and singing to me the most personal hospitality I’ve ever had at a resort or hotel. I recommend doing the bike tour and the SPA! WOW! 10000/10 at the spa- hydro massage and a massage- so incredible I felt like a princess. The views and the rooms were incredible and modern. Everything was just so perfect, we cannot wait to come back with family soon.

    May 18, 2024
  • 5.0 star tripadvisor rating
    World class service with a smile

    The staff here is absolutely incredible. Our concierge Jessica was very kind and assisted us without hesitation to make sure we had the best experience. The spa here was an experience unlike any other and made us feel immediately rejuvenated. I highly recommend, even if it’s not your usual go-to! This was our first time here and we look forward to coming back again!

    May 18, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319