they offer a selection of magnificent buffets and 7 thematic restaurants,
offering rich and varied Mediterranean food, the renowned food from the Mexican
"Haciendas", traditional Swiss food and delicious Italian meals, providing the
most exquisite gastronomic delights with unforgettable tastes and aromas. In
short, this is a hotel which offers endless possibilities for enjoying your
holiday to the fullest.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating12176 reviews
15 days relaxed and 5* covered
I travel all-over the world and I found an excellent service and attention. Things can never ever be perfect, but they listen, try, support and recommend. I felt very well hosted. I suffer gluten allergy and the kitchen team was really taking care on me during 14 days, professionally but woth a lot of fun. Thanks to Antonio, Chuc, Quique ans really all the cooking team, but not only to them 👍!
By far the best resort we have ever been to, we have stayed at other hotels at Playa del Carmen, hands-down this has been our favorite. We have been here three different times within the last 14 months (November 2021 for my husband‘s 50th birthday, Thanksgiving 2022 and just last week for my 50th birthday as well . And we are already making plans to go back this November for our wedding anniversary !! All The staff gave us an excellent service from the Bellboys to the receptionists and restaurant staff. But we want to give a special thank you to Jesus Villegas Chief concierge for all his personal care towards all our needs and to his office’s staff as they went above and beyond, for example: they set up our room with amazing birthday’s decorations for me, a cake and even champagne with fruit and all these as a surprise for us. And then at night at the Chill Out restaurant they had also set up a romantic private place for us to have a great time and the food was amazing, the steak and lobster 100% we recommend it and at the end of our dinner a professional photographer even captured all those magical moments with beautiful pictures of us by the beach. Besides the great service we also loved all the different amenities that they have, like a variety of restaurants, endless swimming pools, beautiful private beach with all drinks and food included (except the Chill Out restaurant but 100% worth to pay for it), spa, nightclub, sport bar 24/7 and daily night shows. So overall, we 100% recommend this incredible huge resort, we almost feel like if it is our second home and we can’t wait to go back.!!! ❤️🥂🙌🏻🙌🏻
Loved this resort
We Travelled with my sister-in-law and mother-in-law. We had a great vacation together at a beautiful resort; our last together with Mother-in-law as she has alzheimers. The staff were friendly and nice. Rooms are kept very nice and clean. Restaurants were also great. We watched a flaming show; awesome to see. We were at this resort in 2018.
Wouldn't return or recommend to anyone who is disabled unless changes were made to make handicap people feel welcome.
I'm handicapped and found the resort horribly handicap unfriendly. With the help of Martin, the head of guest services, our vacation was greatly improved. He made our stay so much more enjoyable. Thanks so much Martin!
We stayed as a family of 4. With 2 small children 5 and 3. The resort had a lot of family oriented activities like: magic shows, piñata party, mininfoam party and dance sessions. However, most activities at the "family club" are for kids 4+. Food was ok, we've had better variety. The beach was great, however it was very crowded. We didn't realize how big the resort was until we got there. IT IS HUGE, so if you don't like walking.... this is not for you. The beach was a bit of a walk to get to. There is transportation available, but that's everybody's ideal, so it was also very crowded. We just walked as we had a stroller and it was almost impossible to fit the stroller in the little bus due to all the ppl. MOM TIP: bring a container to take snacks for later. There is no snack bar for the kids. We always took some fresh fruit to go for later for the kids. There is a really nice snack bar at the beach, but nothing healthy there. Night life, staff and pools were great. Negative: poor food variety, long walk to the beach, no healthy snacks for kids, CROWDED! Positive: kids activities, pools, great sand and sea