General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating23580 reviews
We are from Canada and Mexico it is a great country.
A great experience and has exceeded expectation and I will definitely be coming back. the reason I’m filling this out is because we took it bike tour which was fabulous. Our tour guide was amazing. We are from Canada and Mexico it is a great country.
Long review but had to mention the staff that go above and beyond to make your vacation amazing
Ahhhh the Grand Sirenis in the Mayan Riviera. What can I say that I haven't before. This is my second home. You know why? The staff. Yes, the resort is absolutely beautiful, I love the wildlife, the food is soooo good, drinks are plentiful, the newly renovated skybar for nightly entertainment is amazing, the lazy river is so fun (however, the new black tubes are leaving black stains on guests bathing suits), the newly renovated beach snack bar, the members beachclub (yes, I am a Member and proud of it!), the many delicious ala cartes, the entertainment team, kids club, the activities etc etc etc.....this resort does not disappoint and with the constant upgrades and up and coming renovations this resort was, is, and always will be a great place to vacation with family, friends, kids, or even for a romantic getaway. However, for me personally, as much as I love this resort, what keeps me returning 1 to 2 times per year, is as I already mentioned, the staff. They make me feel like I am returning home to visit family. Most of the staff greet you with friendly smiles and are always eager to assist you. I have never been to another resort that makes me feel, special, valued and remembered by their staff as the Grand Sirenis staff have. And I thank you all. I just got home Saturday night from 10 wonderful nights and I am already missing my family there. Looking forward to returning soon. Before I end this review, I have to give some mention to some very special staff. They work very hard to make sure your vacation is the best you have. Jean Gautier - our concierge for having to put up with our group of 12 and "the big guys" birthday 🎂 surprises! You're the best! Clemente - bartender at the beachclub for making excellent drinks and working so hard to make sure everyone had very tasty drinks in their hands. This man is amazing to watch work the pool bar. So quick and efficient..I don't k ow how he does it but a big applaud to you!! My beautiful Sandra - waitress at the beachclub. Always smiling, has a heart of gold and works so hard to make sure the guests are constantly looked after. I look so forward to seeing mi Hermosa amiga every time I return. Thank you for always making me feel like I am home and surprising Duane with a bday cake! You made his day....and the cake was soooo good! Lol Rosalia - beachclub waitress and now beachclub coffee shop. Always greeting me every morning from the coffee shop with "good morning Sheri" and a beautiful smile on her face. Mucho gracias for the delicious morning cappuccinos with a little milk heart ❤️ Carlos - beachclub indoor/outdoor bartender. Always greeting me with the biggest, most infectious smile and a very delicious morning caesar. Never change Charlie, I look forward to seeing that smile daily. I would also like to thank Iver the other bartender at the beachclub as well. He made us some really delicious drinks and also very friendly with guests. Very appreciated. Deysi - bartender/waitress at the members lounge. This woman is amazing. She works so hard and always extremely busy but yet is always smiling. You can see she loves what she does. Her face just lights up when she smiles and is genuinely happy to see a familiar face. Another beautiful person I look forward to seeing each time I return. Oh, and she makes the absolute best dirty and chocolate martinis!!!! Thank you Deysi!! Fernando - lobby and skybar bartender. Thank you so much Fernando for the bday cake you surprised the big guy with. That was so kind and you made his night. You went above and beyond to make him feel special for his birthday. It was great to see you grow from a waiter to a bartender in a few short years. You deserve it. I still can't believe remembered my drinks from nights prior!!! Absolutely amazing. Keep up the great work.and thank you for also making us feel special and a part of your family ❤️ Edinson - butler. What can I say? That smile! You never go without. Always positive. I look so forward to seeing you throughout the day. And even though you are a butler for Platinum, you still go out of your way to make sure guests are happy with their stay. Many times you asked if we were taken care of or had any issues needing addressed. I had AC problems in my room for 2 days and wasn't fixed, you asked me one afternoon if it was yet and when I said it wasn't, you made a call and literally within 30mins I had someone to my room and it was fixed. I had AC!!! You my friend made sure my stay was going to be as perfect as it could possibly be. Thank you for always asking if everything was good and how can you make it better. Very much appreciated. And definitely an asset to the GS staff. Looking forward to hopefully having you as our butler when we utilize our Jr Presidential suite!! A few more honorable mentions to these staff as well for their wonderful service every day of our stay... Enrique, Roger, Rogelio?, Maritza?, Elena - waiters/waitresses at the beachclub. Very hard working, efficient and attentive. David at the lobby buffet riviera side. Very friendly and attentive. Love that smile!! Miss you at the beachclub. Alex - beach butler at the beachclub. Always greeting us and making sure we find a comfortable spot on the beach. Very attentive to the guests. Thank you Alex! Our housekeeper for room 1876 during our stay February 14-24. (I'm so sorry, deleted the name card I took a pic of to say thank you, begins with Z and middle name T?) Mucho gracias for my daily and much anticipated towel arts! They made my day! Danny boy!!!! We just love having you as our entertainment host at the beachclub. Looking forward to seeing you again soon! As you can see I named quite a few staff that really went above and beyond or out of their way to make our stay near perfect or made us feel at home. These staff I really look forward to seeing each time we return. I wouldn't know what I'd do if they weren't there. Another resort perhaps to try? 🤔 Thank you once again for a fabulous vacation.....can't wait to return real soon!
Excellent stay could not fault this resort
So having read some of the reviews before going I genuinely expected some faults with this resort. Clearly some people are very fussy! Now there are a couple of things I think could be improved but definitely do not impact on the holiday. Firstly check in was quite delayed, whole coach load of us arrived so be prepared if this is the case however staff did their best and provided drinks on arrival which was nice. Room was lovely, yes some parts in slight need of repair maybe- such as grouting etc round tiles but let’s be honest this is not the end of the world! Every day our room was cleaned well and fresh towels left. You get clean towels for pool every day by exchanging this at the towel hut which is a good system. In terms of food, could not fault the buffets, if you cannot find something to eat then this is deffo a ‘you’ issue and not the hotel- not in terms of dietary requirements I could not comment on this but general choice! I went with 4 of us adults and 2 children and we were well fed every day! They also have a kids station in main buffet which has chips, nuggets etc if needed which I didn’t notice at first! Themed nights were great especially the Mexican night which included a tequila bar! The bbq’s poolside (from 3pm) and on beach had the best hot dogs and burgers I think we’ve ever had. We went to Japanese, Brazilian, steak house and Mexican restaurants. All were good but would absolutely recommend the Japanese and Brazilian. The system to book is a bit of a farce but the concierges are so helpful they just sort it for you but I would advise doing this sooner rather than later as they get booked quickly. Don’t miss out on the ice cream and coffee shop which was a daily visit for my partner and the kids. Entertainment is relatively good, by the pool there are various games, aqua aerobics etc throughout the day! Highly recommend the foam party at the main pool- us adults and kids loved this! I do think that there could maybe be a bit more during the day for the kids around the pool as mine did not want kids club however some days they did get involved with some of the games etc and to be fair we stayed mainly at the pool near the Brazilian- think pool 2 this was! Lazy river was great and didn’t get overly busy. I do have to say the pools and lazy river are quite cold but once in and you get used to this it’s fine and on really hot days can be welcoming. No issues with getting loungers for our group at pool 2… if something on such as foam party day I would advise getting there earlier if you want one near the poolside however we got there around 9.30am and was fine. Night entertainment was enjoyable, some days better than others and due to the size of the theatre can lack atmosphere if not busy but with 2 young kids who were knackered by this point usually we didn’t mind and some of the shows we really enjoyed particularly the Michael Jackson and the Rock show- the kids enjoyed Coco and Grease. Did enjoy the atmosphere at sky bar, live music and dancing but big enough to be out the way if you want which was good as my youngest fell asleep on the sofas most nights! Staff I cannot fault- yes there are some that aren’t as friendly as others but none that I thought were rude or unapproachable. Karen from pool bar was fantastic- remembered our drinks and was always so happy. Also the other lady who worked alongside was friendly also. Sometimes at busy times service was a little slower but then no issue in swimming to the bar for drinks which I think we did once as overall really efficient in keeping on top of bringing drinks to you- cocktails were great- recommend the mango tango, Caribbean princess and riviera Maya! The guys from the pool- sorry can’t remember names but all of them and the young blonde girl were great and really did try to encourage people to join in and had great energy. I do think would be handy to have a printed copy of the itinerary on arrival as not as easy to read on the phone app especially for the kids in terms of what’s going on around the resort!Worth keeping an eye on this though as different days there are different things on at various pools etc. also the kids pool for my youngest was fab- just be aware you cannot take alcohol drinks in here. The resort was lovely and clean, staff always out tidying and cleaning. The wildlife around the resort just added to the atmosphere of the place and the kids loved this. Monkeys are usually near the lobby around 9 in the morning- took us a few days to spot them! I would also recommend the massage on the beach for couples! They offer some promotions on this on certain days and was a really good experience, not overly expensive to what you would expect to pay and very relaxing and staff were lovely. Can honestly say we had a great holiday and this was mainly due to the staff and atmosphere of the resort in general. There were lots of things we didn’t get round to doing but this is a resort that I think could cater to all needs, there are quieter calmer areas if needed or can get involved and be a bit more lively so totally depends on what you are looking for. Also please tip the staff if they are providing good service- they work so hard and deserve it. Thanks for a great holiday!
Best place to go for fun, delicious food and stunning views!
I have just returned from a 2 weeks stay at grand sirenis. Didn't read a single review,booked it,went and had THE BEST TIME! Out of curiosity I looked at reviews now and I am shocked that anyone can leave a bad review! I can't literally say a single bad word. The hotel might need a bit TLC in places (which place doesn't) BUT it's lovely and clean ,and I'm a cleaning OCD freak,our room was cleaned daily, always clean towels ,full fridge and beautifully made beds. Besides the whole resort is stunning,with lush vegetation and wildlife. All around cleaned non stop,even occasional seaweed on the beach -cleaned before sunrise! And I mean it as I went to the beach for a sunrise and people were already working on clearing it.Everyone there is working hard around the clock to keep the place clean and tidy . I'm a massive foodie and can genuinely say that the food was lush, absolutely gigantic selection,if you didn't like 10 dishes there was dozens and dozens of others to choose from. Gorgeously presented every single day at every buffet, always fresh and hot. A lot prepared freshly to you liking right in front of you. For some reason my kids (16,13,3) turn into little snobs and picky eaters when on holiday but could never complain or go hungry here ! All restaurants served nice food too and there was at least 6 or 7 different ala cart to choose from.Pools were clean and there was plenty of them to choose from as well. The staff was going out of their ways to entertain the crowds. So much to do daily we couldn't even fit everything in the 2 weeks we had,also still discovering new garden paths around the resort. The staff were always friendly,kind and happy to help with whatever you asked them. Serving amazing drinks everywhere, whether you sat by the pool or on the beach guaranteed there will be someone asking if you'd like to order a drink that'll be brought to you! I'm fussy about cocktails as they are normally really sweet and sickly wherever I've been before but here they were always super nice and yet again -a big selection. At every reception staff always helpful,very courteous and speaking many languages. The night entertainment was really good as well,we only made it to a few shows as we were absolutely knackered every night and went to sleep early but the ones we did go to we enjoyed .I have been all over the world but in this place I truly have been spoiled. Disregard bad reviews,go and make the most of your stay ,if you look for faults you'll find them in the best palace,if you want to enjoy and have the best vacation -Grand Sirenis Riviera Maya Resort and Spa is your best place to do so!!!
Bike tour in paradise
Went on the bike tour with Cecelio. What an awesome experience. Learned so much about lagoons, wildlife and plants. Beautiful excursion. I would highly recommend it. Bike tour took us all over the property. Beautiful stops along the bike route.