Grand Sirenis Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15165 reviews

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  DO NOT GO HERE!!!! Not 5 Star, HORRRRIBLE

  DO NOT listen to these reviews on here, I am certain most of them are bought out. We came for a week vacation and and this is NOT a 5 star resort. First the food is HORRIBLE. Not just not good, its not edible. My daughter ate undercooked rice all week and I ate stale fries becaue we didnt know what else to eat. Ive been to resorts with food that wasnt great but at least it was edible. This was not just bad it was horrible. The beach food has birds eating off of it. There are flies everywhere. When we flew in the buffets were all closed so all we could eat for breakfast was pizza until lunch opened. It was absolutely horrible. I would never ever recommend anyone eat here. Second, the service is ridiculous. I am not one who needs to be served much but not once did I get a cup for coffee for breakfast at the buffet, and once I literally went and got a cup myself and got yelled at. Through every meal we never had anyone ask us for drinks so we were thirsty all the time. One time my husband came up to the counter and actually asked them for a coke because we were so thirsty. She grabbed a dirty cup that was used off the counter and poured in sprite and handed it to him all angry and said you have a server for this (but we never ever had anyone come to us) The beach is nice and beautiful, pools are nice. Hotels rooms are horrrrrribly moldy. Like horribly old and moldy. here me when I say I never ever ever leave bad reviews but this was so bad we were shocked. DO NOT GO

  Apr 15, 2025
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  Need to think twice!!

  This was my first time at this resort, and we visited with friends. It was a really bad experience. Our friends’ room had a non-working AC. Initially, they were told no other rooms were available, but after insisting they wouldn’t accept a room without a working AC, they were finally given an upgraded room. However, they had to pay extra for it. Check-in took three hours. The hotel rooms are very dated, and the entire resort needs renovation—this is, at most, a two-star resort! The service is terrible; we were always waiting for something, like plates at the buffet, coffee, or water, and the common response was “one moment.” The reason is they don’t have enough servers for the number of guests. The food is average at best, but thankfully, we didn’t get sick. The only positive is the beach—plenty of empty chairs, no issues there. I think you can find a better option at this price point. My advice is to avoid this hotel.

  Apr 14, 2025
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  kids had many 1st time experiences

  The food was as expected from buffets the earlier you go in the better service you receive. we personal enjoyed the brazilian restaurant the most. we had children 11&13 they were never bored we attended basket ball court and the cycling. can’t comment on evening entertainment as was all in bed for 9 each night as busy enjoying the beach pools and day trips snorkling. We were happy with our room the fridge stocked up each day and bedding changed everyday. We are not too fussy over the wallpaper etc which in places was shabby but when cleaners had been in could smell the freshness of the products they’d used. The only reason wouldn’t rate a 5 was due to the conceige mithering for us to attend the vip breakfast which was just a sales ploy to get you to pay to move to vip. this isn’t just this hotel it’s a DR thing with talking to other people from different hotels some hotels don’t refer to it as VIP guests but preferred so should be happy we wasn’t classed as unpreffered at serina. after some trips we were to exhausted to even go buffet was he burger van was ideal for these days . The friendliest staff were at the pool buffet. we only went to the aqua park twice just as we’re too busy would i return yes

  Apr 14, 2025
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  Great Family Trip

  Our group of 20 went Jan 2024. There were 8 adults and 12 teenagers aged 12 to 20. The weather was fantastic and we spent more time in the ocean than anywhere else. Three families were in 1 building and the other family was in a building along the path to our so we were pretty close together. I had a wonderful time. Yes there were little things that were not my favorite or annoying but not enough to ruin my trip. 1- buffet food is meh, we were sick of it by day 5. we tried as many a la cartes to change things up but even then. 2- I'm used to getting up early for chairs but this resort.... I am sure some are up at 5am. After day 2 we would come down at 9 am and there would be plenty by the ocean. By 2pm the pool chairs were starting to open up as the kids were napping. 3- pizza place was delicious, lines were crazy but worth it. 4- not close to anything 5- snack bar was great for evening snack and watching hockey we had a wonderful time, we recommend it to people. Would we go back, not too sure but it's not a never.

  Apr 14, 2025
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  Rooms are old and Needs updatating.

  This is a huge Resort with lots of walking to get around. It is an older hotel that needs updating. The service is good but the beach chairs are very old and need changing. The food is just ok. Nothing great but you will find something to eat. the entertainment was good. There is some coral so you can snorkel near the beach. It was an ok experience but I would never rate this as 5 star hotel. It gets very busy with over 1000 rooms and lots of kids running around. I gues it's ok for families. I would not go back to this hotel. They have not kept up with dating this place.

  Apr 13, 2025