Blending pristine natural beauty with unforgettable landscapes and polished accommodations, this inviting Mexican resort provides a welcomed oasis far removed from the worries of everyday. Sparkling pools wind throughout the resort, while specialty restaurants and bars, an upscale spa and fitness facilities, a superior children’s activity program and a welcoming, lively atmosphere ensure an unforgettable stay for every member of the family.


Riviera Maya - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 2007
Floors: 3
Total rooms: 672


Resort Details


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Hotel Advisories

Advisory Students & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 1:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 12176 reviews
  • 5.0 star tripadvisor rating
    15 days relaxed and 5* covered

    I travel all-over the world and I found an excellent service and attention. Things can never ever be perfect, but they listen, try, support and recommend. I felt very well hosted. I suffer gluten allergy and the kitchen team was really taking care on me during 14 days, professionally but woth a lot of fun. Thanks to Antonio, Chuc, Quique ans really all the cooking team, but not only to them 👍!

    Feb 01, 2023
  • 5.0 star tripadvisor rating
    50th b-day

    By far the best resort we have ever been to, we have stayed at other hotels at Playa del Carmen, hands-down this has been our favorite. We have been here three different times within the last 14 months (November 2021 for my husband‘s 50th birthday, Thanksgiving 2022 and just last week for my 50th birthday as well . And we are already making plans to go back this November for our wedding anniversary !! All The staff gave us an excellent service from the Bellboys to the receptionists and restaurant staff. But we want to give a special thank you to Jesus Villegas Chief concierge for all his personal care towards all our needs and to his office’s staff as they went above and beyond, for example: they set up our room with amazing birthday’s decorations for me, a cake and even champagne with fruit and all these as a surprise for us. And then at night at the Chill Out restaurant they had also set up a romantic private place for us to have a great time and the food was amazing, the steak and lobster 100% we recommend it and at the end of our dinner a professional photographer even captured all those magical moments with beautiful pictures of us by the beach. Besides the great service we also loved all the different amenities that they have, like a variety of restaurants, endless swimming pools, beautiful private beach with all drinks and food included (except the Chill Out restaurant but 100% worth to pay for it), spa, nightclub, sport bar 24/7 and daily night shows. So overall, we 100% recommend this incredible huge resort, we almost feel like if it is our second home and we can’t wait to go back.!!! ❤️🥂🙌🏻🙌🏻

    Jan 29, 2023
  • 4.0 star tripadvisor rating
    Loved this resort

    We Travelled with my sister-in-law and mother-in-law. We had a great vacation together at a beautiful resort; our last together with Mother-in-law as she has alzheimers. The staff were friendly and nice. Rooms are kept very nice and clean. Restaurants were also great. We watched a flaming show; awesome to see. We were at this resort in 2018.

    Jan 29, 2023
  • 2.0 star tripadvisor rating
    Wouldn't return or recommend to anyone who is disabled unless changes were made to make handicap people feel welcome.

    I'm handicapped and found the resort horribly handicap unfriendly. With the help of Martin, the head of guest services, our vacation was greatly improved. He made our stay so much more enjoyable. Thanks so much Martin!

    Jan 28, 2023
  • 3.0 star tripadvisor rating
    It's huge!

    We stayed as a family of 4. With 2 small children 5 and 3. The resort had a lot of family oriented activities like: magic shows, piñata party, mininfoam party and dance sessions. However, most activities at the "family club" are for kids 4+. Food was ok, we've had better variety. The beach was great, however it was very crowded. We didn't realize how big the resort was until we got there. IT IS HUGE, so if you don't like walking.... this is not for you. The beach was a bit of a walk to get to. There is transportation available, but that's everybody's ideal, so it was also very crowded. We just walked as we had a stroller and it was almost impossible to fit the stroller in the little bus due to all the ppl. MOM TIP: bring a container to take snacks for later. There is no snack bar for the kids. We always took some fresh fruit to go for later for the kids. There is a really nice snack bar at the beach, but nothing healthy there. Night life, staff and pools were great. Negative: poor food variety, long walk to the beach, no healthy snacks for kids, CROWDED! Positive: kids activities, pools, great sand and sea

    Jan 28, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319