Guests staying in the Platinum Suite will receive:
• 24 Hour Room Service
• Platinum Bracelet & Concierge Service with use of exclusive Platinum Lounge
• Access to an exclusive pool with waiter service (drinks only)
• Nightly turn down service. Upon request
• Use of bathrobes during entire stay, 2 pairs of slippers per room
• Private Check-in with cold towel on arrival and Welcome Drink
• Domestic, International & Premium brand Drinks (Aged liquors, Wines and A la carte champagne not included)
• 1 Special Dinner. Upon request
• Concierge Service in the Platinum Lounge
• Exclusive bar with continental breakfast and/or. Appetizers in the platinum lounge
• Reservations for a la carte restaurants at Platinum Lounge
• Discount on Green Fees at external Golf Course (Subject to Availability)
• Discount on Spa Treatments (single service items only)
• Reserved area on the beach with exclusive bar and waiter service (drinks only)
• 1 Water Circuit at the Spa (per adult, per week) - (Adults Only 18 +)
• 1 Beach Bag with Princess Logo
• Special Amenities in Room
Important Information: Above inclusions are subject to change at any time without prior notice. Complete details of inclusions can be requested by guests at check-in. Group and other restrictions may apply.
Resort Details
- Chill-Out Restaurant
- GreenBuffet-style restaurant serving international cuisine.
- La FondueSwiss Thematic restaurant serving a la carte dishes. Dinner only.
- La HaciendaMexican restaurant serving a la carte dishes. Dinner only.
- La TortugaBuffet-style restaurant serving international cuisine.
- La VaqueriaGrill restaurant serving a la carte dishes. Dinner only.
- Las OlasSeafood restaurant serving a la carte dishes. Dinner only
- Le FleurInternational gourmet restaurant serving a la carte dishes. Dinner only
- Mama MiaItalian restaurant serving a la carte dishes. Dinner only.
- MisoAsian restaurant serving a la carte dishes. Dinner only
- NegrescoBuffet-style restaurant serving international cuisine.
- Rodizio Restaurant
- Thai Beach ClubRestaurant serving a la carte cuisine from Thailand. Dinner only (Fees apply, not included in all-inclusive plan).
- Various Lounges/Bars- Areito
- Poquito Pool Bar
- GymBar (inside gym, energetic drinks not included)
- Fantasy Pool Bar
- Maya Pool Bar
- Tequila Pool Bar
- Chill Out Ibiza
- Lobby Bar Riviera
- Platinum Riviera Bar (included only with Platinum Suites and Laguna Villa Suites)
- Bar Punta Bete
- Bar Chactemal- Bar Lobby Sunset- Bar Plaza- Bar Fantasy (pool)- Bar Tequila (pool)- Bar Poquito (beach)- Bar Relax (Laguna Villas)- Sports Bar
- 24-hour front desk†
- Air conditioning†
- Babysitting,Offsite†
- Bicycle rentals†
- Buffet breakfast†
- Children programs
- Children welcome
- Children's play area
- Elevators Not Available
- Exercise gym
- 24-hour front desk†
- Air conditioning†
- Babysitting, Offsite†
- Bicycle rentals†
- Buffet breakfast†
- Children programs
- Children welcome
- Children's play area
- Elevators Not Available
- Exercise gym
- Game room
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant†
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Water sports†
- Wi-Fi†
- Business Services†
- Internet Access†
- Additional wedding packages are available.
Please contact the onsite wedding coordinator for more information.
† Fees may apply
- Bike rental †
- Children's poolThere are 4 children's pools on-site.
- Direct access to a beach
- Fitness center on-site
- General †Water parkKids Club SunsetSunset StoresDisco (in theater)Pickleball CourtsFootballRio SunsetLa Parrilla (beach)Ice cream parlor (Plaza)
- Gym †
- Hot tubThe resort has 1 outdoor hot tub.
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolThere are 8 pools on-site and 12 pools total including a large fresh free flowing pool. This property has swim-up bars.
- Fantasy Pool- Tequila Pool - Sauna
- Spa †
- Tennis court †There are 6 tennis courts on-site.
- Golf †Golf course located within a mile of the property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13345 reviews
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Apr 02, 2026Super experience!
Staff - absolutely fantastic! I will say, we were not impressed with the staff who checked us in because he was suggesting we didn’t purchase platinum bracelets last year (as we told him we had) when we were there. He also did not seem to try too hard to help us have rooms close together. After returning to the desk moments later I found another staff and he and the manager went out of their way to find a way to solve my problem. Overall staff was fantastic! Random check-ins, friendly interactions and going above and beyond every day. We had one issue while there and they did everything they could to help plus checked in with us the next day. Rooms - very nice, clean and nicely redesigned. Maxi prepared our rooms daily and never have we ever had our rooms done up so nicely. She made us cute towel animals and fish daily and topped it off with pretty flowers. It was not as fancy when Maxi had days off but still neat and clean. We had two swim ups and love love the convenience of that! Floors are very slippery when wet so we make a towel trail. Food - sooooooo much selection. Delicious. Not sure how people could complain about food here or what they expect. The snack bar was a nice touch too. Difficult to get into the à la carte restaurants. We tried the steak house and the Mexican à la carte. Both were nice, not super delicious but a nice experience with amazing service. We had room service once and it was hot, fresh and delicious. Excursions - this year we did the one where you could go in the cave, swim, jump and zip line in the cinote. It was beautiful but was expecting a short day. We felt the guide was nice but very scattered. Our review they asked us to do reflected our thoughts and it was quickly responded to apologizing to us for not loving the day. We just felt like there was a lot of waiting and. Lot of riding in a vehicle where we were stuffed in the back of the van. Beach - not great, definitely not the hotels fault but I prefer beaches in Cuba and Dominican. A lot of grass and rough water while we were there. Only went to the beach once.
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Mar 27, 2026🌴 I had a bit of a mixed experience at this resort. On the plus side, the cleanliness and food were top-notch 🍴👌! How
🌴 I had a bit of a mixed experience at this resort. On the plus side, the cleanliness and food were top-notch 🍴👌! However, the service was a letdown due to a lack of staff at the pool and check-in desk 🤕. The staff seemed overwhelmed and could have used some extra support. I've been to other resorts where the staff were more proactive and helpful 🤝. The resort's large size and lack of signage made it hard to navigate 🗺️, and I wouldn't recommend it for those with mobility issues 🚫. And to top it all off, there weren't enough carts available to transport guests to the restaurant 🚗.
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Mar 12, 2026
Maria at the pool bar
Maria at the pool bar is amazing. Take care of her and she will take care of you. She remembered my name and helped me every day and gave great advice on things to do!
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Feb 24, 2026
Great service!
Our shuttle driver Bernie is so amazing. Kind, genuine and full of joy! If you get to meet Bernie you will absolutely love him! Thanks Bernie for some great rides up and down the resort! Can’t wait to come back!
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Feb 20, 2026
Good value… would come again
Newly renovated rooms and restaurants. Decent food and entertainment. We were able to get into the alacarte restaurants each night by booking ahead 3 days on the app. The Tepanyaki and Italian were our favourite. The ice cream parlour was also a hit! Great service! Beach has seaweed, but the staff clean a lot of it up each day. Enjoyed the sunrise beach yoga and aqua fit. Overall a great experience!
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe Grand Riviera Princess will be under renovation until April 30, 2026. We confirm this information is accurate and regret any inconvenience this may cause to your travel plans or booking expectations. Thank you for your understanding.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed