Blending pristine natural beauty with unforgettable landscapes and polished accommodations, this inviting Mexican resort provides a welcomed oasis far removed from the worries of everyday. Sparkling pools wind throughout the resort, while specialty restaurants and bars, an upscale spa and fitness facilities, a superior children’s activity program and a welcoming, lively atmosphere ensure an unforgettable stay for every member of the family.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 2007
Floors: 3
Total rooms: 672

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Students & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 32.57 Mexico Pesos (approx. $1.93 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 1:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 12902 reviews
  • 3.0 star tripadvisor rating
    No good if your disabled or have mobility issues

    No good if you have mobility issues.. disabled etc.. only ladders to get in and out the pools... there's sections of the resort you cannot use unless you PAY ALOT more money !!!! Does NOT state this when booking.. so if your disabled do not come here... swim up room. They wanted another £2500 !!! Those have walk in steps... if you pay extra and go platinum aparantly there pool has walk in to the pool steps... so if your an ordinary common customer with mobility issues your definitely screwed here !! .. the food is lovely.. the Al a cart restaurants are good to.. staff very friendly.. its very clean.. my only gripe is because your not all treated the same.. should not be section's your not allowed to go into !!

    May 20, 2024
  • 1.0 star tripadvisor rating
    Left behind by the boat

    Such BS! We couldn't even get a refund after being left in the ocean treading water for 2 hrs and sunburned to a crisp by the boat just because we mistakenly followed the wrong guide. Don't get this trip unless you want to be left in the middle of the ocean!!

    May 19, 2024
  • 5.0 star tripadvisor rating
    Princess Riviera

    Lovely hotel, be prepared to put your steps in though. I spend many hours on The Chill Out beach, Susana and Wil are amazing. Restaurants are varied and food served odds to a high standard, the alcohol and pop is branded and measures are merrily a guideline. Loved it

    May 18, 2024
  • 5.0 star tripadvisor rating
    My princess review

    The grand princess definitely deserves 5* the grounds were beautiful with animals walking freely around the resort with no care in the world. 10 mins walk to the white sanded beach and a few minutes walk to the main lobby. Staff are very friendly and welcoming they will go that extra mile to make your stay comfortable. Pools were clean and plenty of them. This resort has something for everyone. We did try one a la carte restaurant the mexicain one, we weren’t impressed waited ages to be seated and served when the food arrived it was nothing special, over cooked food,that evening it was extremely busy and we put it down to that. Buffet restaurant catered for my gluten free diet with plenty of food to choose from. Each evening there was a theme from Caribbean- International cuisine. If you fancy any excursions they have tour operators around the resort reasonably priced. We used ocean tours for a 3 in 1 trip through (Richy?) he approached us on the beach. Great guy and very informative. Excellent service. The hotel offers shuttle service to 4th avenue for $4 each way per person.

    May 13, 2024
  • 4.0 star tripadvisor rating
    A Memorable Stay with a Few Hiccups at Grand Riviera Princess

    A Memorable Stay with a Few Hiccups at Grand Riviera Princess From the moment we arrived at the Grand Riviera Princess Resort in Cancun, we knew we were in for a treat. The resort is vast and well-maintained, with staff constantly ensuring everything is pristine. It was our first experience at an all-inclusive resort, and it didn't disappoint! **Dining Delights and Disappointments:** We started our culinary journey at Las Olas. While the flavors were good, the ambiance was lacking, and unfortunately, I fell ill later that night. In contrast, La Hacienda provided a truly wonderful dining experience. The Mexican cuisine was delicious, and our server, Hugo, went above and beyond to make us feel special, attentive and personable throughout our meal. **Exceptional Service Across the Board:** The roaming bartender, Christopher, was a highlight of our evenings. He remembered our favorite drinks throughout our stay and added his special touch to each cocktail. At the hotel lobby bar, Platinum Stop #3, Julio was exceptionally welcoming, making us feel like we had a friend in Mexico. **Spa Serenity:** The hydrotherapy session at the Princess Spa was both intriguing and relaxing, featuring a mix of hot and cold experiences. The couples' relaxation massage was the pinnacle, with my therapist Rosaria providing an outstanding massage, complete with thoughtful touches like aroma therapy. They even surprised us with sparkling wine after our session to celebrate my wife's birthday! **Unmatched Hospitality:** Stephany, one of the concierges, stood out with her empathy and dedication. She ensured a memorable birthday celebration for my wife, including a special cake and stable internet for an important Zoom call—going above and beyond when others simply excused the poor connectivity. **Facilities and Amenities:** The resort offers an impressive array of pools, each with its own vibe, from tranquil to lively. We particularly enjoyed our room, despite a slight moldy smell which the staff tried their best to ameliorate. The dual hot tubs—one on the balcony and one in the bathroom—were a lavish treat. The private beach was also a highlight, providing everything we needed without ever having to leave the resort grounds. **Tips for Future Guests:** Make sure to ask the concierge for a list of restaurant reservations ahead of time as the app was a bit tricky to use for this purpose. Also, don't miss the plaza events—Thursday night was a blast! **Overall Impression:** Despite a few minor issues, our stay at the Grand Riviera Princess was filled with luxury, relaxation, and some of the friendliest staff we've ever encountered. I highly recommend this resort for anyone looking to indulge in the all-inclusive experience in Cancun. The thoughtful touches and attentive service truly made our vacation memorable.

    May 11, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319