Grand Park Royal Luxury Resort Puerto Vallarta - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5230 reviews

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  Family vacation

  The overall experience was great. The food felt very authentic if that’s what your looking for, and while most of the staff primarily spoke Spanish, they were very helpful and used Google Translate when needed. The Funtastic team did an amazing job keeping the kids entertained with games and activities

  Mar 28, 2026
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  Great Experience

  Bryan was an amazing butler during our stay at Grand Park Royal. He was extremely attentive and made sure we had everything we needed the entire time. From checking in on us to helping with reservations and little details, he really went above and beyond to make our stay special. He treated us very well and always had a friendly, professional attitude. We truly appreciated his service and he made our experience even better. Thank you, Bryan! 👏🌴

  Mar 28, 2026
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  Luxury Resort? Ha!

  My family chose this resort for our annual vacation. Having stayed at and thoroughly enjoyed Grand Park Royal Cancun, we assumed the Pierto Vallerta location would provide a similar experience. Boy did they sucker us in. The only "Luxury" space in this resort is the entrance reception/lounge area and the rooftop Exuinox Bar/lounge/pool area. The rest of the property can only be described as ghetto. The concrete in the pools is old and dingy, there's sand everywhere because there's only one shower/foot washing station. The bathrooms were absolutely filthy and there are no words for how badly they smelled. The beach is tiny, narrow and covered with trash. There were vast crowds of people gathering under the concrete terrace for shade blaring each individual groups music over the top of the resorts blaring speaker as if in competition. Our hotel room, king premier oceanview provided access to the rooftop lounge in the price and was the only place we could find any peace. However, they kicked my 17 year old daughter out because she wasn't 18 which removed the peaceful rooftop as a quiet family getaway. We had three rooms, all of which had mold in the showers. All 6 people in our family got bites from some sort of bug which i believe were in the beds. We were so disgusted that we tried to speak with someone to either change rooms or get a discount now that we couldn't enjoy premium access and all the staff treated is with a sort of mild neglect seemingly hoping we would just go away. No refunds, no help at all because we booked with Expedia After three days talking to expedia we were able to get a minor discount. Luckily there was a phenomenal nightly rental next door which we promptly moved to and had a wonderful experience. Food was decent and as expected aside from Cafe Sole which provided nothing but broken coffee machines and maybe soft ice cream if that wasn't broken (according to staff) as well. If you manage to get a lounge chair by the pool ....do not!!...leave your things unattended while you go eat or the hotel staff will take it and you'll come back to someone else in your seat. They said we weren't allowed to hold seats. On top of that the pool area doesn't even get any sun until just before noon. One of the review pictures shows what the pool area really looks like. You will regret staying here unless you want noise, crowds and sitting in the shade next to a cold pool with no coffee because their machine is broken again.

  Mar 26, 2026
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  Amazing resort!!

  The resort was beautiful, very clean, safe and family-friendly. It offers incredible ocean front views. We could see whales or dolphins almost every morning/night. The resort offers evening entertainment/live shows which were so much fun! The resort also has a lifeguard and doctor on-site for added comfort. The staff were so friendly, checking in and out was super easy. The food was fantastic and I enjoyed that snacks were offered in between. I would recommend this resort any day! It is far from the airport so I do recommend arranging a bus shuttle when booking. My last and probably most important comment is to wait to book excursions until you reach your resort. You will likely be approached at the airport by multiple agent who works for other resorts. It's best to make sure the business is going to the people who will be serving you throughout your vacation.

  Mar 25, 2026
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  Our first trip to Puerto Vallarta - Bob & Elaine (Roberto y Elaina)

  My wife and I just spent our vacation at Grand Park Royal in Puerto Vallarta - all inclusive resort. The experience was mostly very good: - the location is excellent - on the beach of Banderas Bay just south of Puerto Vallarta in Mexico. The ocean is very calm most of the time with very clear water. We saw whales several times offshore from the patio. - the weather was great - mostly sunny, high of 28c each day, with low around 20c overnight. facilities were first rate - the lobby was open and welcoming with the breeze coming straight through from the ocean. - the rooms were great, with ocean views. Very clean and comfortable. - the elevators kept up mostly, with a short wait at times during the busy periods. There were stairs for people who were perhaps in a hurry, or who wanted a little exercise - (when you are on vacation, you should never be in a hurry). - there was a small gym/exercise room with 3 treadmills, elliptical, weights, and other equipment. - there were two pools adjacent to the beach - only one was heated. I am not sure if all to the guests knew this - we were informed by another hotel guest on our first day. The non-heated pool was a bit cool in the morning. - there were chairs with umbrellas around the pools and on the beach in front of the hotel. - wifi was good, with the occasional hiccup that was quickly rectified. - on the 12th floor was the “VIP” area, which had comfortable chairs, several shaded lounge beds. This was my wife’s favourite place to be. I also enjoyed this quiet area. There was Ekinox Bar with cocktails and snacks through the day. There was a pool with an area to relax for adults only. - Overall I thought food was very good - BREAKFAST at either elPescador with buffet or menu options or at LaVeranda which was only buffet. Every day had fresh fruit, choice of cereal and oatmeal (Avena), multiple Mexican breakfast staples, as well as pancakes, French toast, omelettes. LUNCH was a-la-carte in elPescador or buffet in LaVeranda. Again, abundant choice with fresh fruit, salads, multiple meats, vegetables. DINNER/SUPPER was available at LaVeranda for buffet, or at two specialty restaurants - the Andiamo restaurant provided Italian food, and Frida had a Mexican menu. Food was excellent overall - 5/5 - the entertainment was good - a young lady sang, or a young man played saxophone in the evening adjacent to the "lobby bar". There was a show each night - a magic show was excellent. A "fire show" with performers juggling, spinning, swinging fire. A "Mexican Show" with music, dancing, costumes. Live music. Good for all ages. Copious activities through the day - water volleyball, beach volleyball, crafts, cooking classes. - the most important compliment that I can provide for this hotel is the GREAT STAFF who work so hard providing their guests with a good, memorable experience. -- Brayan of guest services, along with Ximena and Grace made us welcome, provided excellent care for anything that we needed. -- Alfredo, Orlando, Alan were the waiters in LaVeranda. We also saw Alfredo and Alan during an evening wedding event. -- Monica was our waitress in ElPescador. -- Gonzalo (the Godfather), Omar, Moises, Rubi in Andiamo, where we had many great meals. -- Carolyna and Pomona greeted us for most meals, and were exceptional. -- Chew can mix a beverage better than Tom Cruise. -- Luis and Arturo were always at the Ekinox bar on the 12th floor. -- There were so many others as well. Negatives: - the pools are in the shade until after 1pm due to the physical location and structure of the building. The unheated pool is a bit brisk, but in the afternoon is fine with the blazing sunshine. - For some, but not for all - It is a noisy atmosphere, with music playing and the various sports being announced on the PA through much of the day. Younger patrons enjoyed this. - The evening shows run from 9:30pm - 10:30pm. The younger kids were often tired and/or sleeping in the parents’ arms. This is noisy for the early-to-bed crowd since the rooms overlook the pool and stage areas. - There is a 15min cab ride to go uptown for any off-hotel activities. Overall - the good far outweighs the bad. If you prefer a quiet, early to bed environment - you need to get a room on the high floors, or may consider booking somewhere else. We had a very relaxed and enjoyable stay. Good value, and will definitely return next time we are in Puerto Vallarta.

  Mar 24, 2026