Grand Park Royal Luxury Resort Puerto Vallarta - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5105 reviews

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  Serious Safety Incident and Hotel Refused Accountability

  We experienced a serious safety incident during our stay that completely ruined our trip. Around 1:00 AM, while my husband, our 4-year-old child, and I were asleep, a stranger forcefully entered our room 303. He refused to leave, behaved aggressively, and physically confronted my husband. Our child was terrified. Police were called, and other guests witnessed the incident. The next morning, the hotel manager told us he reviewed the cameras and confirmed: • The intruder did not use a key card • The door was locked • The incident was caused by a door lock failure We were advised to contact Expedia for a full refund due to the hotel’s security failure. However, after we checked out, the hotel reversed their story and told Expedia that we “did not lock the door,” resulting in a refund denial. This directly contradicts what management told us in person. The lack of safety, the poor handling of the incident, and the hotel’s refusal to take responsibility afterward were extremely disappointing. This is not what travelers expect from a large resort brand. I would not recommend this hotel, especially to families.

  Dec 26, 2025
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  Upgrade to Oceanfront Premium - it is well worth it for access to the Rooftop Terrace

  Just the right size resort, enough to do during the day and evening (unless you are into the big party life) and don't have to walk a mile to get everywhere. Service was great. Rooms and view are superb. Wifi is fabulous; not restricted to just the room, have good connection at the pools, beach, and restaurants as well. Food choices and quality are definitely not 4 or 5 star. Mainly Mexican guests so they cater to them I guess (which is fair) but staff speak good English. Overall, very relaxing and enjoyable. I would return but my husband was not pleased with the food so he would rather not come back. Please take the time to review my specific reviews on the various aspects of this beautiful resort. Rooms We decided to pay a bit more for a premier oceanfront suite and I am so glad we did. All rooms have a balcony with ocean front view but with this room we got a kind size bed, upper floor room, adult only section and, the best part is we had access to the roof top terrace and bar which is where the best (and sometimes only) sun is and the best drinks, thanks to the bartender, Arturo. Only complaint about the room is the closet is in the bathroom and there is no dresser with drawers, even the bed side tables have no drawer. There are shelves in the closet so if was OK. Nearby activities As other reviews mention, this resort is a 30 minute drive to PV so mostly we just stayed on the resort. We went to PV (Walmart and malecon) for a day. Went by Uber, which was about 100 pesos cheaper than the taxi at the entrance of the resort. Cost us $16 CAN to go to Walmart, $10 CAN to go.fron there to Malecon, and then $14 CAN back to resort from Malecon. FYI, the Walmart is a zoo, particularly when the cruise ships are docked. If preferred, the tour Vallarta Adventures guys hang out at the beach most of the day so you can book snorkelling, jet ski, etc. right from there and they come and pick you up right at the resort beach. Didn't do that so don't know how much it costs compared to booking through you tour company. I couple that I met booked a snorkel to Los Arcos for 400 pesos each with a few other couples. They just went there, snorkelled for about 20 minutes and came back. Safety Felt very safe always. No concern leaving my beach bag, with no valuables in it, on beach chairs for several hours. No one messed with our stuff. Walkability It is in the way south part of PV. There is a hike to Cascade Palo Maria that is walking distance and Garza Blanca, a 5 star timeshare/resort is just 12 min walk. We didn't go there but you might be able to go for dinner in the restaurants there and the TerraLuna botanical gardens there, for a fee of course. Food & drinks This is why i only rated overall 4 of 5. The food choices are pretty limited compared to other resorts we have stayed in, including others in PV and Nuevo. The buffet is best for lunch and sometimes dinner depending on the day's theme. They do have different food themes every day but same salad, bread, and dessert options most of the time. Seafood al a carte just sucks. Only open for breakfast and lunch despite what the website and info paper says. Seafood for breakfast??? Not. We did try lunch one day and it was same salad bar as in the buffet and our meals came so fast that there is no way they were cooked fresh. Also came out Luke warm at best. The Italian al a carte was better. Same salad bar as buffet but at least the food choices were good and cooked fresh. This is the upscale al a carte with dress code. We went there for dinner often. Only open for dinner. We didn't go to the Mexican al a carte because i'm not a fan of Mexican food. It was pretty busy and I did hear good things. Again, only open for dinner. No wait for al a carte for the 2 of us. We went between 7 - 8pm most nights. A short wait for buffet at breakfast one day. If you go between 8:30 - 9am it is less busy. Starts getting busy about 10am. The outdoor patio in the buffet is lovely. Service is pretty good in all the restaurants. My favorite in the buffet is Alfredo. Oh ya, if you want salt/pepper/ketchup you just have to ask for it. Drinks....we are not big drinkers but the best drinks (with premium alcohol) are on the rooftop terrace. Pool bar drinks suck. Restaurant drinks suck, except for beer. Lobby bar drinks are OK. Didn't go to the sports bar. We have a mini bar in our room which is nice for a beer or soda on the balcony. One thing I loved is the water bottles they give you. Water stations everywhere and just ask for ice in them at any bar. We also kept our full water bottles in the fridge over nite. Food & drinks This is why i only rated overall 4 of 5. The food choices are pretty limited compared to other resorts we have stayed in, including others in PV and Nuevo. The buffet is best for lunch and sometimes dinner depending on the day's theme. They do have different food themes every day but same salad, bread, and dessert options most of the time. Seafood al a carte just sucks. Only open for breakfast and lunch despite what the website and info paper says. Seafood for breakfast??? Not. We did try lunch one day and it was same salad bar as in the buffet and our meals came so fast that there is no way they were cooked fresh. Also came out Luke warm at best. The Italian al a carte was better. Same salad bar as buffet but at least the food choices were good and cooked fresh. This is the upscale al a carte with dress code. We went there for dinner often. Only open for dinner. We didn't go to the Mexican al a carte because im not a fan of Mexican food. It was pretty busy and I did hear good things. Again, only open for dinner. No wait for al a carte for the 2 of us. We went between 7 - 8pm most nights. A short wait for buffet at breakfast one day. If you go between 8:30 - 9am it is less busy. Starts getting busy about 10am. The outdoor patio in the buffet is lovely. Service is pretty good in all the restaurants. My favorite in the buffet is Alfredo. Oh ya, if you want salt/pepper/ketchup you just have to ask for it. Drinks....we are not big drinkers but the best drinks (with premium alcohol) are on the rooftop terrace. Pool bar drinks suck. Restaurant drinks suck, except for beer. Lobby bar drinks are OK. Didn't go to the sports bar. We have a mini bar in our room which is nice for a beer or soda on the balcony. One thing I loved is the water bottles they give you. Water stations everywhere and just ask for ice in them at any bar. We also kept our full water bottles in the fridge over nite. Noteworthy details The rooms are gorgeous. The view and ocean is gorgeous. Location to the beach/pools from rooms is awesome. We never had a problem finding a lounge chair and all have shade umbrellas. They only put out a few at the beach so if you want one of them, you gotta put your towel/bag on the by 9:30am latest. One complaint for me is there is very little sun on the pool desks or beach until mid to late afternoon and even then it is limited. Rooftop is the best sun from 1pm on. Compared to other resorts we have stayed at, this one is so chill, no one even out and about until 9:30 - 10am which was bizarre to me. Fairly quiet in the evening too. Nights there was a show were loud, even with balcony door closed, until 10 - 10:30pm. We found the entertainment to be cheesy, again compared to other resorts. Fire show, circus show, rock band, Latin band, and the dreaded karaoke. Lobby bar had a decent singer one night. It was super relaxing. Final comment. The beach is private so very few vendors which is nice. They do approach you, particularly when on the beach, but once you say no, they pretty much leave you alone.

  Dec 14, 2025
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  Don’t waste your time or money here

  5 hours ago On arrival the property looks great but once you’ve checked in the experience decreases dramatically. They have time share sales people ready to pounce on you and hard sell you, no thank you. If you don’t speak Spanish the staff is very rude and dismissive to you. The food is not even on cafeteria level (except for the omelette lady in the buffet, 5 stars!) pool snacks are cold and rubbery. The Italian restaurant is good but the times are insane for the little food you get. The Mexican restaurant is about on par for the buffet. The pools are dirty and cold. If you have a VIP band you get access to the 12th floor bar and pool, which is a step up. The bars are inconsistent with their pours. All in all I’d go somewhere else for your PVR trip, this place is not worth it.

  Dec 11, 2025
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  Not so great.

  ⭐ Club Royal Puerto Vallarta – Honest Review ⭐ Unfortunately… this stay was a miss. Food: • Breakfast/Lunch Buffet: Breakfast has a fresh omelet station, which was the highlight. Lunch? …no comment. • Dinner: You choose between Mexican or Italian. • The Mexican dinner was honestly disgusting. • The Italian was actually great! • Portion Sizes: Shockingly tiny. Not enough for a small child, let alone a hungry adult. Staff & Service: Your experience depends heavily on your bracelet color—aka your VIP status. If you’re not rocking the black VIP band, prepare to be treated like an afterthought. High-Pressure Sales (“Vultures”): The time-share/vacation-club team WILL harass you daily. Every day. Every angle. It’s exhausting. Resort Experience: • The property looks beautiful, but the pools are absolutely freezing. • Expect kids running and screaming everywhere. • Our room smelled musty, and not in a “tropical ocean breeze” way. Bottom Line: While the view is stunning, everything else fell flat. ❌ I will never come back. ❌ I will never recommend this resort See pics of bed sheets.

  Dec 11, 2025
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  Terrible Experience, The Worst Mexico Experience.

  Unbelievable, I paid $668 usd for my husband, me, and our 14 year old daughter to stay for acouple days, we arrived on a rainy Sunday around 5pm. The front desk service was terrible and didn't allowed us to stay because we didn't carried my daughters birth certificate. I had a state and school ID, which they didn't accept as a form of id. I tried to request a copy of the birth certicate but didn't have cell wifi and the staff didn't provide a wifi code to connect to the internet, we had a real hard time trying to get a hold of someone in the USA to send it to us. I had paid for my daughter stay as an adult anyways. After almost an hour at the front desk they reject us and asked us to leave because we couldn't stay there because of the ID ISSUE. We left and drove all the way back to the Mariona and stayed at the Westin Instead for less than $500. The worse thing is that I never received the credit for my $668, they couldn't cancel my reservation and according to them I didn't follow the rules by not providing a birth certificate. At the end they denied the service, we lost acouple hours trying to find a different location, but they kept our money. Please make sure to have your birth certicates for minor children. I wouldn't recommend this place to anyone.

  Dec 08, 2025