Grand Park Royal Luxury Resort Puerto Vallarta - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5105 reviews

• 

  Affordable but mid

  - Entertainment was lacking. Volleyball net wasn't available in every day. Schedule wasn't followed. The schedule showed an activity at one time, but sometimes the activity got scheduled. There wasn't much dancing in the evening. - Although this is something that cannot be changed, it is worth noting that the hotel is positioned in a way that the building blocks the sun off the beach during the majority of the morning in early afternoon, up until around 1 PM, so you can only really enjoy the sunshine and the beach around 1:30 ish. -The building is quite small, so there isn't really anywhere to walk around to enjoy a beautiful garden or anything like that. - The food is good in the restaurants, especially we liked the italian restaurant. However, the restaurants cannot be reserved. And one time we've had to wait up to 2 hours. - The water next to the beach is clear. But the shore gets deep very quickly, and the waves are very strong, so it's difficult to just relax and enjoy the water unless you go in deeper. The good news is that there was no currents, so you don't get carried away. - The service here was excellent. Room was cleaned every day. People are very helpful and friendly. - Spa has massage but no mani/pedicure services. - The views out of all the rooms are ocean view and it's absolutely stunning.You can see all of the ocean plus the city and some nature. - 2 of the elevators were broken they only got fixed after 5 days. - Gym was good

  Dec 28, 2025
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  Definitely not a luxury experience

  I went from the 22nd to the 25th. i stayed in the Premier King Room on the adult side of the building - one of the highest value rooms you can get as a solo room. i wanted to treat myelf. upon arriving, my room didn't have hand towels or face cloths (i actually didnt get them until my last day there as i was leaving). the TV was broken - i had to have 2 maintenance guys in my room to fix the tv. they got the cable to work, but the tv itself still had a fat black line down the center of it. items of decor in the room were old and broken like the showerhead, the massive wall sized mirror frame, the chair was stained. room service that i ordered was forgotten about and never showed up, two days in a row, even after calling down to check on it. the one time it was just tea! (which doesn't come in the room). I approached concierge to ask where the café sole was and first he said no and gestured to his phone being dead. then he said he didn't speak English and told me to ask someone else. I asked FOUR other staff members and they all pointed me in different directions. there was no way to get food at the hotel if the buffet wasnt open. like I couldn't just get a glass or juice or some fruit. and after closing for lunch, it didnt open again until 630pm for dinner. and finally, the elevators were incredibly slow and dirty, I know this sounds like such a miserable post, but honestly, this was NOT a luxury stay. And it was NOT worth the $1700+ USD that I was charged for my 3 days. this was my first time in Mexico and it was a bummer. the beach was clean.

  Dec 28, 2025
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  Unforgettable Wedding Experience at Grand Park Royal Puerto Vallarta

  Our destination wedding at Grand Park Royal Puerto Vallarta was absolutely perfect. We traveled with 40 guests from Las Vegas, California and Boston. Every single person was blown away by the service provided from bar to restaurant. I especially loved the activities offered throughout the day and our daughter absolutely loved the kids area and all the activities offered there. Til this day she talks about her “school at the beach.” A huge thank you to Karla, our wedding coordinator, who made our vision come to life and ensured everything ran flawlessly. She made the entire process stress-free and truly gave us the wedding of our dreams. We were very nervous about planning a wedding via video conference and emails but Karla made everything so perfect. I stand have to do one thing the day of the wedding. Everything was more than perfect. The best wedding we’ve ever attended and we’re so lucky it was ours. We also want to recognize Max, the bell boy, who went above and beyond for us and our guests. He even managed to keep me hidden during the elevator ride before the wedding ceremony so our guests didn’t see me before the walk down the aisle. The resort is beautiful, the food and drinks were excellent, and the staff made us feel welcomed and cared for from start to finish. Choosing this resort for our wedding was one of the best decisions we’ve ever made. Lastly, everyone at the resort was amazing. I wish I caught everyone’s name, but here’s a few names I managed to write down… Orisrl Cony Edel

  Dec 27, 2025
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  Serious Safety Incident and Hotel Refused Accountability

  We experienced a serious safety incident during our stay that completely ruined our trip. Around 1:00 AM, while my husband, our 4-year-old child, and I were asleep, a stranger forcefully entered our room 303. He refused to leave, behaved aggressively, and physically confronted my husband. Our child was terrified. Police were called, and other guests witnessed the incident. The next morning, the hotel manager told us he reviewed the cameras and confirmed: • The intruder did not use a key card • The door was locked • The incident was caused by a door lock failure We were advised to contact Expedia for a full refund due to the hotel’s security failure. However, after we checked out, the hotel reversed their story and told Expedia that we “did not lock the door,” resulting in a refund denial. This directly contradicts what management told us in person. The lack of safety, the poor handling of the incident, and the hotel’s refusal to take responsibility afterward were extremely disappointing. This is not what travelers expect from a large resort brand. I would not recommend this hotel, especially to families.

  Dec 26, 2025
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  Upgrade to Oceanfront Premium - it is well worth it for access to the Rooftop Terrace

  Just the right size resort, enough to do during the day and evening (unless you are into the big party life) and don't have to walk a mile to get everywhere. Service was great. Rooms and view are superb. Wifi is fabulous; not restricted to just the room, have good connection at the pools, beach, and restaurants as well. Food choices and quality are definitely not 4 or 5 star. Mainly Mexican guests so they cater to them I guess (which is fair) but staff speak good English. Overall, very relaxing and enjoyable. I would return but my husband was not pleased with the food so he would rather not come back. Please take the time to review my specific reviews on the various aspects of this beautiful resort. Rooms We decided to pay a bit more for a premier oceanfront suite and I am so glad we did. All rooms have a balcony with ocean front view but with this room we got a kind size bed, upper floor room, adult only section and, the best part is we had access to the roof top terrace and bar which is where the best (and sometimes only) sun is and the best drinks, thanks to the bartender, Arturo. Only complaint about the room is the closet is in the bathroom and there is no dresser with drawers, even the bed side tables have no drawer. There are shelves in the closet so if was OK. Nearby activities As other reviews mention, this resort is a 30 minute drive to PV so mostly we just stayed on the resort. We went to PV (Walmart and malecon) for a day. Went by Uber, which was about 100 pesos cheaper than the taxi at the entrance of the resort. Cost us $16 CAN to go to Walmart, $10 CAN to go.fron there to Malecon, and then $14 CAN back to resort from Malecon. FYI, the Walmart is a zoo, particularly when the cruise ships are docked. If preferred, the tour Vallarta Adventures guys hang out at the beach most of the day so you can book snorkelling, jet ski, etc. right from there and they come and pick you up right at the resort beach. Didn't do that so don't know how much it costs compared to booking through you tour company. I couple that I met booked a snorkel to Los Arcos for 400 pesos each with a few other couples. They just went there, snorkelled for about 20 minutes and came back. Safety Felt very safe always. No concern leaving my beach bag, with no valuables in it, on beach chairs for several hours. No one messed with our stuff. Walkability It is in the way south part of PV. There is a hike to Cascade Palo Maria that is walking distance and Garza Blanca, a 5 star timeshare/resort is just 12 min walk. We didn't go there but you might be able to go for dinner in the restaurants there and the TerraLuna botanical gardens there, for a fee of course. Food & drinks This is why i only rated overall 4 of 5. The food choices are pretty limited compared to other resorts we have stayed in, including others in PV and Nuevo. The buffet is best for lunch and sometimes dinner depending on the day's theme. They do have different food themes every day but same salad, bread, and dessert options most of the time. Seafood al a carte just sucks. Only open for breakfast and lunch despite what the website and info paper says. Seafood for breakfast??? Not. We did try lunch one day and it was same salad bar as in the buffet and our meals came so fast that there is no way they were cooked fresh. Also came out Luke warm at best. The Italian al a carte was better. Same salad bar as buffet but at least the food choices were good and cooked fresh. This is the upscale al a carte with dress code. We went there for dinner often. Only open for dinner. We didn't go to the Mexican al a carte because i'm not a fan of Mexican food. It was pretty busy and I did hear good things. Again, only open for dinner. No wait for al a carte for the 2 of us. We went between 7 - 8pm most nights. A short wait for buffet at breakfast one day. If you go between 8:30 - 9am it is less busy. Starts getting busy about 10am. The outdoor patio in the buffet is lovely. Service is pretty good in all the restaurants. My favorite in the buffet is Alfredo. Oh ya, if you want salt/pepper/ketchup you just have to ask for it. Drinks....we are not big drinkers but the best drinks (with premium alcohol) are on the rooftop terrace. Pool bar drinks suck. Restaurant drinks suck, except for beer. Lobby bar drinks are OK. Didn't go to the sports bar. We have a mini bar in our room which is nice for a beer or soda on the balcony. One thing I loved is the water bottles they give you. Water stations everywhere and just ask for ice in them at any bar. We also kept our full water bottles in the fridge over nite. Food & drinks This is why i only rated overall 4 of 5. The food choices are pretty limited compared to other resorts we have stayed in, including others in PV and Nuevo. The buffet is best for lunch and sometimes dinner depending on the day's theme. They do have different food themes every day but same salad, bread, and dessert options most of the time. Seafood al a carte just sucks. Only open for breakfast and lunch despite what the website and info paper says. Seafood for breakfast??? Not. We did try lunch one day and it was same salad bar as in the buffet and our meals came so fast that there is no way they were cooked fresh. Also came out Luke warm at best. The Italian al a carte was better. Same salad bar as buffet but at least the food choices were good and cooked fresh. This is the upscale al a carte with dress code. We went there for dinner often. Only open for dinner. We didn't go to the Mexican al a carte because im not a fan of Mexican food. It was pretty busy and I did hear good things. Again, only open for dinner. No wait for al a carte for the 2 of us. We went between 7 - 8pm most nights. A short wait for buffet at breakfast one day. If you go between 8:30 - 9am it is less busy. Starts getting busy about 10am. The outdoor patio in the buffet is lovely. Service is pretty good in all the restaurants. My favorite in the buffet is Alfredo. Oh ya, if you want salt/pepper/ketchup you just have to ask for it. Drinks....we are not big drinkers but the best drinks (with premium alcohol) are on the rooftop terrace. Pool bar drinks suck. Restaurant drinks suck, except for beer. Lobby bar drinks are OK. Didn't go to the sports bar. We have a mini bar in our room which is nice for a beer or soda on the balcony. One thing I loved is the water bottles they give you. Water stations everywhere and just ask for ice in them at any bar. We also kept our full water bottles in the fridge over nite. Noteworthy details The rooms are gorgeous. The view and ocean is gorgeous. Location to the beach/pools from rooms is awesome. We never had a problem finding a lounge chair and all have shade umbrellas. They only put out a few at the beach so if you want one of them, you gotta put your towel/bag on the by 9:30am latest. One complaint for me is there is very little sun on the pool desks or beach until mid to late afternoon and even then it is limited. Rooftop is the best sun from 1pm on. Compared to other resorts we have stayed at, this one is so chill, no one even out and about until 9:30 - 10am which was bizarre to me. Fairly quiet in the evening too. Nights there was a show were loud, even with balcony door closed, until 10 - 10:30pm. We found the entertainment to be cheesy, again compared to other resorts. Fire show, circus show, rock band, Latin band, and the dreaded karaoke. Lobby bar had a decent singer one night. It was super relaxing. Final comment. The beach is private so very few vendors which is nice. They do approach you, particularly when on the beach, but once you say no, they pretty much leave you alone.

  Dec 14, 2025