Location
Playa ParaisoProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8854 reviews
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Nov 18, 2024Amazing Property
Had a wonderful time here. The pools were amazing and having 3 swim-up pool bars made it even better. We enjoyed watching the cruise ships come and go. Met some super nice people and had the best bloody mary of my life! Can't wait to go back.
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Nov 17, 2024Scam front desk and time share
Terrible front desk staff. Play games that room is not ready (at 5pm) so you get ambushed by royal holiday timeshare staff. Room was terrible . Find a different place to go, anything has to be better. Room was musty and dimly lit. Had to pay for an upgrade just to get to a basic , ok room.
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Nov 17, 2024Super average hotel with very minimal activities
- Check in process : was quick and smooth. No delays (just happened that there was no one waiting to be checked in when we arrived). - Rooms : we had opted for an ocean view room and paid a little extra, your view is 75% ocean and 25% cruise ships (the hotel is exactly by the Port). The room was spacious and clean, small balcony that made the room feel a little bigger. They will clean your room daily if you’d like or whenever you want. (Don’t forget to leave a little tip of 50-100 pesos each time). - Amenities: there are 4 pools, one of which is an adult only infinity pool facing the ocean (and the cruise ships as seen on the picture) and another being a kids pool/splash pad. There are bars across the resort and each pool to keep you quenched. A couple of things to point out, first there are 0 extra activities to do. No bowling, no mini arcade, no escape room, pool table/foosball, rock climbing, like really nothing.. second, the beach is extremely small (about 20-25 meters wide of sand at most), but it’s still nice and does the job. The hotel provides complimentary 1 hour per day snorkelling gear where you can see some cool little fishies. At night they place little vendor booths and display some locally made art (bowls, plates, necklaces, hats etc). They are extremely over priced as if you go to downtown cozumel they are 1/4th of the price. They also tend to have some shows at night of dancing, singing and even a casino night. - Staff : the Staff is nice, helpful and has a smile on their face all the time. - FOOD :For Breakfast you get eggs, pork, some really badly made pancakes and waffles. Milk cereal cheese and ham. Lunch : 2 options available, buffet and a seafood restaurant. The buffet : the variety is very limited. If you do not eat pork you are kinda screwed, the buffet is VERY pork heavy. Vegetarian options : Pasta with liquid tomato juice and and black beans, that may or may not be made with Lard. Boiled veggies with Butter. I had high hopes at least for the fruits but even that was not good. Watermelon (soggy or tasteless), cantaloup, papaya, pineapple. That’s it. No passion fruit or any other exotic fruits. Dinner was OKAY, 3 restaurants options + the buffet. Mexican, Italian, and the other changes cuisine nightly. They do not accommodate much in the restaurant, for example the Italian restaurant had a steak with prosciutto, i asked if i can have it without prosciutto they said no.. they did have a chicken parmigiana that was super delicious, and had a “vegan lasagna” that turns out it had cheese 🤦🏻♂️. Desserts are mainly small cakes and about 5-8 different options (tasted mostly the same). There are 2 snack bars across the resort, 1 making burgers and hotdogs and nachos and 1 making ceviche. - Excursions: If you came from USA or Canada you probably will have someone appointed by the airline company to present you with few options in terms of activities outside the hotel. Our airline representative showed us a list of options from a submarine tour to explore the fishies, or go visit the Mayan Ruins along with zip lining and swimming in Cenotes. The excursions range from around $60 usd to $180 usd per person. We picked Zipline + rappelling + swimming in Cenotes + visiting Mayan Ruins for $150 USD per person. It was worth every penny! A downside however is you have to get to mainland Playa del Carmen and meet the rest of the group there. It’s $10 usd for the taxi (cheaper if you pay in pesos) to the ferry from the hotel. Then its $15 usd per person each way for the Ferry + the taxi back ($100 usd more for a couple basically). When booking a ferry, they will automatically charge you for first class, so make sure to ask for regular seats (unless you want the first class then do your thing), i just didn’t like how they automatically sell you the most expensive ticket without asking. HIGHLY RECOMMEND YOU DO AN EXCURSION AND DONT CHEAP OUT ON THIS ONE AS IT WILL BE THE HIGHLIGHT OF YOUR TRIP. - HIDE YOUR RESORT BRACELETS when you leave the resort: upon arriving to any resort they will place a bracelet on your wrist. This bracelet will act as a vendor magnet as little street vendors will aggressively try to sell you anything and everything. - We visited a couple of restaurants outside the resort and the experience was mostly very pleasant with good food and super nice people (we went to Palmeras and Vegan Barrio, the first was a big restaurant where as Vegan Barrio was run by an amazing Mexican family making absolutely fantastic authentic meals, just 5 minute walk from downtown Cozumel).
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Nov 14, 2024
Not Friendly/ Accessible
It was ok. Not handicap friendly, hotel not laid out right with the hours and location of the bars, food is bland. get hounded by the concierge/ sales guy.
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Nov 12, 2024Best beach for snorkeling. Worse food though
Great snorkeling experience just at the hotel beach! Bring your gear or rent one just next door. Great cafe service and assortment. Rooms are worn out. Food, especially a-la-cart restaurants are just terrible.