Location
Playa ParaisoProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8915 reviews
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Dec 19, 2024Big disappointment
I was very disappointed with our overall stay. The resort is clean and have friendly staff. I have no complaints there at all. But honestly the food was very below average. Specifically the snack bars and buffet. The only time you could eat at the other three restaurants were for supper and that was if you made a reservation or got there right when they opened. The toilet in our room backed up twice. For two day we had not hot water. The air conditioning in the room never got cool most of the time it was cooler outside that it was in our room. Needless to say we will not be going back for any future stays.
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Dec 17, 2024
Solo trip
I have been here several times and usually have a good time. This trip wasn't as pleasant, Be prepared to use stairs because the elevators were not working, only 1 of 3 in the building was working. I always go to the spa for a massage, and they are usually good. The person I had this time was on her phone while giving a 1-handed "hold", i wouldn't even call it was a massage. Food was great as always and resort/rooms were really clean.
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Dec 17, 2024Take your money elsewhere
TAKE YOUR MONEY TO ANY OTHER HOTEL This is the worst possible hotel you can go to in Cozumel they are very expensive in consideration for the quality you receive. This is the worst I have tried in 20 years at the peninsula and every person from the kitchen has a VERY DIRTY UNIFORM they look like mechanics instead of cooks is gross to see the amount of dried grease they have on their clothes from months of not washing it. The Italian speciality restaurant is very bad the food is terrible and the buffet is horrendous and the “beef cuts” are hard as a shoe. For the length of our stay there was NO HOT WATER and they kept on blaming and pointing fingers at each other as a comedy show. The INTERNET SERVICE IS BAD and the staff just DONT TAKE CARE OF ANY CONCERNS. The SHOWER FLOODED and no one did anything. TAKE YOUR MONEY ELSEWHERE this is the worst place PRICE IS HIGH QUALITY IS STRAIGHT ON GARBAGE. Remember you will see VERY DIRTY UNIFORMS IN ALL FOOD SERVICES. Is TERRIFYING.
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Dec 16, 2024Cozumel 2024
We always enjoy coming to Grand Park Royal. The resort is always clean and everyone is very helpful.
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Dec 15, 2024Beginner snorkeling paradise - but lacks refinement
No need to look for a beginner’s tour, when in front of the hotel beach an easy snorkeling option with enough variety of underwater creatures to keep me captivated. Internet was great. We worked every day over the two weeks and didn’t lose connection. A key item for us. The overall was good. We read the reviews about bad food, lack of entertainment, etc. Our stay was good but some tweaking could make this place great. We are not overindulgent when it comes to eating but lack of dress code or formality is reflected in the food and mannerisms of many guests. Management could use a walk through from a guest perspective for the buffet layout. (No butter by the bread, spoons by beverages not the bowls for breakfast, most items lukewarm, etc.) No reservations also made it difficult to plan the evening or which theme would be offered. We had Asian only 1 night out of 14 and the last several days of the trip only Italian was offered in the beach restaurant. Probably due to time of year but we went only to the beach area in early afternoons. Always towels and seats to be had. Didn’t do the adult section, but great bartenders smiling and joking while serving me Xtabentún. We enjoyed Trivia hosted by Edgar by the pool. (Win the money to get prizes at the auction.) We also don’t participate much in entertainment but the Mexican and Maya shows were very good. Shout outs to The Ladies in the Sole Cafe were all great and knew our order pretty quickly. Doña Mirna in housekeeping was fantastic. Morning staff in the buffet seated us with a laugh and smile. We would go again if a better deal came up but for what we spent with Air Canada, it was slightly overpriced.