Resort Details

Dining
OnSite Dining
  • Boghali
    Awaken your senses with spices, curries, and flavorful sauces at this exotic Indian restaurant.
  • Chang Thai
    Sweet, salty, spicy, and tangy, all combined in the most sophisticated gastronomy of South East Asia.
  • Chic Caberet
    This venue requires a reservation and an additional fee payable directly to the hotel

    A delicious show. A spectacular dinner.

    Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun!
  • El Dorado
    A savory steak house with the best grilled cuts.
  • La Adelita
    Mexican restaurant with authentic dishes, such as northern-style burritos and Margarita shrimp.
  • Portofino
    Italian restaurant with artisan pizza, pasta and other classic dishes.
  • Poseidon

    Beachfront restaurant with fresh grilled fish and exquisite rice dishes

  • Sumptuori
    Teppanyaki restaurant with show cooking and Japanese specialties.
  • Various Bars/Lounges
    15 uniquely themed bars, including a swim up bar, beach bars, a sports bar, Lobby and waiting bars, and even a sky bar.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Bell staff/porter
  • Children programs
  • Concierge desk
  • Laundry/Valet service†
  • Pool
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • 24-hour front desk
  • 24-hour room service
  • Bell staff/porter
  • Children programs
  • Concierge desk
  • Laundry/Valet service†
  • Pool
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • Water sports†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Children's pool
  • Children's program
    Clubs for babies, kids and teenagers
  • Direct access to a beach
  • Fitness center on-site
  • Motorized Water Sports †
  • Non-Motorized Water Sports
    Including stand up paddleboard
  • Pool
    4 pools, including one for children.
  • Spa †
    Zentropia Palladium Wellness & Spa offers you a luxury spa and wellness centre where all kinds of treatments are available, including water slides, whirlpools, an ice cabin, a dry and moist sauna, a foot bath with stones and a sensation shower.
  • Tennis court †

    Rafa Nadal Tennis Centre is onsite at Grand Palladium Costa Mujeres. You can benefit from: 

    • 8 illuminated clay tennis courts.
    • 1 soccer field for teams of 7.
    • 1 paddle tennis court.
    • Bar-cafeteria with TVs to watch tennis among other sports.
    • Gym for warm-ups, stretching and basic workouts.
    • Exclusive exposition of Rafa Nadal objects and garments.
    • Merchandising store with premium products and stringing service available.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 13257 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Service Members were the highlight.

    We came to the resort for a wedding of friends. The service members and bar staff are Excellent. Highly recommend Omar at the pool side service he was amazing! The food at the buffet is okay if yoy get it fresh but they dont seem to replace food if its been out for a while. You have to book restaurants THE DAY YOU GET THERE for all your nights or you have no chance of eating anywhere besides the buffet. The steak house for the rehearsal dinner was bad short and simple.. the sports bar that has a menu hust had 7/11 roller dogs with some Mac and cheese sauce for your stale tortilla chips. The wedding food at reception was excellent and shows in small batches the food can be great but it seemed to be the exception not the norm. Our room had multiple things not working such as outlets, TV remote, and the phone would beep low battery throught the night despite being on the charger. Im sure this resort is great if you have kids and want them to have fun memories but for an all adult trip was lacking...

    Jan 25, 2026
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Not the treatment/service I expected

    We we're told no A LOT for basic requests. Only got wash cloths the first day. Food was OK. Music was great! Adult night life was fun.

    Jan 24, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Our home away from home

    We’ve been coming to this resort for years and it’s because the quality of the resort and the service. We love the way we are treated and all the activities they offer. We will continue to make this our spot.

    Jan 23, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Aqua gym

    Jean was amazing at leading aqua gym! So fun, 10/10!! I highly recommend!! The music and movement was very engaging and fun!! Jean is the best!!

    Jan 23, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Perfect vacation

    We came to the resort for a wedding! It was such a great trip. The restaurant and food selection was amazing! Omar at the Splash pool was fantastic and took care of us all week. Christopher from the wedding reception was also amazing!

    Jan 23, 2026
Hotel Advisories
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $33.94 Mexican Pesos (approx. $1.65 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. Payable at check-in.
  • AdvisoryIn order to attend the Chic Cabaret Show cost an additional fee's apply. The hotel can provide the current fee at check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319