Resort Details
- BoghaliAwaken your senses with spices, curries, and flavorful sauces at this exotic Indian restaurant.
- Chang ThaiSweet, salty, spicy, and tangy, all combined in the most sophisticated gastronomy of South East Asia.
- Chic CaberetThis venue requires a reservation and an additional fee payable directly to the hotel
A delicious show. A spectacular dinner.
Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun! - El DoradoA savory steak house with the best grilled cuts.
- La AdelitaMexican restaurant with authentic dishes, such as northern-style burritos and Margarita shrimp.
- PortofinoItalian restaurant with artisan pizza, pasta and other classic dishes.
- Poseidon
Beachfront restaurant with fresh grilled fish and exquisite rice dishes
- SumptuoriTeppanyaki restaurant with show cooking and Japanese specialties.
- Various Bars/Lounges15 uniquely themed bars, including a swim up bar, beach bars, a sports bar, Lobby and waiting bars, and even a sky bar.
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children programs
- Concierge desk
- Laundry/Valet service†
- Pool
- Spa†
- Tennis court†
- Tour/sightseeing desk
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children programs
- Concierge desk
- Laundry/Valet service†
- Pool
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Children's pool
- Children's programClubs for babies, kids and teenagers
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †
- Non-Motorized Water SportsIncluding stand up paddleboard
- Pool4 pools, including one for children.
- Spa †Zentropia Palladium Wellness & Spa offers you a luxury spa and wellness centre where all kinds of treatments are available, including water slides, whirlpools, an ice cabin, a dry and moist sauna, a foot bath with stones and a sensation shower.
- Tennis court †
Rafa Nadal Tennis Centre is onsite at Grand Palladium Costa Mujeres. You can benefit from:
- 8 illuminated clay tennis courts.
- 1 soccer field for teams of 7.
- 1 paddle tennis court.
- Bar-cafeteria with TVs to watch tennis among other sports.
- Gym for warm-ups, stretching and basic workouts.
- Exclusive exposition of Rafa Nadal objects and garments.
- Merchandising store with premium products and stringing service available.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13102 reviews
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Dec 03, 2025Pool service
Ricardo May at the family selection pool made our trip so enjoyable. He took care of us every single day, brought our daughters presents and was so speedy with every request. Highly recommend. He deserves a raise!
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Dec 03, 2025“Get ready to enjoy the same experience as a 3-star cruise.”
Get ready to experience what feels like a 3-star cruise: the worst food I have ever had in Mexico, with a quality reminiscent of a school cafeteria. It seems the hotel’s policy is to make as much money as possible from guests on their first visit, knowing they probably won’t return. My advice: choose another place. Mexico is an incredible country, full of amazing destinations, authentic experiences, and warm, welcoming people. Don’t let one poor hotel ruin your trip. Explore the true beauty and richness that Mexico has to offer.”
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Dec 02, 2025
Healthy juice class
Juice class with Jean, Mayte, Francisco, Stéphanie were all great. We had lots of fun. I récompenses this activity. Come with them !!
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Dec 02, 2025
Absolutely Stunning Resort
I truly recommend Grand Palladium Costa Mujeres for a travel destination. It's a large resort with lots of things to do for all ages. We went for our destination wedding, the amount of things to offer was amazing, we felt like maybe we didn't have enough time during our week to experience it all. The pool is large and never felt crowded. The beach was clean and chairs and umbrellas were always available. The night life was perfect with daily shows, an outdoor nightclub and a 24/7 sports bar. All the restaurants were amazing. My only complaint would be the main buffet, the Isla Blanca felt like it was always busy and hard to get tables for more than 4 guests, and then the stations with chefs always seemed extremely long as they'd only work on one order at a time, ex the omelette stations would have lineups of 10+ people with one chef working the grill and only cooking one omelette at a time but with a grill that could easily prepare 4 omelettes at once. And as I said we did do our destination wedding at the resort and even though we did have a phenomenal time, the wedding did have a handful of hiccups, the majority coming from the fact we planned 95% of the wedding with one Wedding Coordinator on site but a few weeks before the wedding she was moved to assist a larger wedding and we were given a less experienced Coordinator. Though she did try her best to fill in, we did notice right away her skills were lacking. We stuck with her and we kinda regret it as a lot of little details that we discussed with the original coordinator, though brought up in meetings and in notes with the new one, were missed or weren't accomplished as what we wanted. We know every wedding is going to have issues and isn't going to be perfect but when you have issue after issue and it stems from the coordinator's lack of experience or ambition, it hurts. Luckily all the other staff that were assisting made up for some of the issues we had. One example was we had asked for signature drinks for the cocktail hour and reception, we provided recipes and pictures to be approved by the bar staff and they informed us they would be able to make the drinks no problem. The day of the wedding we found out that for the entire cocktail hour and part of the reception they were given the wrong drink recipe by the coordinator that looked and tasted nothing like what we asked for. Luckily the bar manager was able to quickly find the correct recipe and make the correct changes.
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Nov 30, 2025Never Again
This was my first and last all inclusive. The prices are very expensive. We had multiple problems with our room during the stay including the phone not working, the room being dirty, our fridge not being restocked AT ALL during our stay (so we had no water), room service never showing up. And each time issues were brought to staff they would either say they would help and be right back, and never come back, or they would try to pass us off to another staff member who would tell us flat out they couldn’t help us. After this experience, I would never do all inclusive again.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $33.94 Mexican Pesos (approx. $1.65 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. Payable at check-in.
- AdvisoryIn order to attend the Chic Cabaret Show cost an additional fee's apply. The hotel can provide the current fee at check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.