Resort Details
- Chic CaberetThis venue requires a reservation and an additional fee payable directly to the hotel
A delicious show. A spectacular dinner.
Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun! - Various Lounges/Bars26 bars around the complex
**Please note not all bars are located directly on the Kantenah side of the complex********************************
Riviera Lobby Bar - Located in the Grand Palladium Riviera, Drinks service Open: 10:00am - 12:00am
White Sand Lobby Bar - Located in the Grand Palladium White Sand, Drinks service Open: 10:00am - 12:00am
Kantenah Lobby Bar - Located in the Grand Palladium Kantenah, Drinks service, Open: 10:00am - 12:00am
Colonial Lobby Bar - Located in the Grand Palladium Colonial, Drinks service, Open: 10:00am - 12:00am
Churchill Bar - Located in the Grand Palladium Kantenah, Smokers permitted - International Premium drinks, Open: 6:00pm - 12:00am
Hemingway Bar - Located in the Grand Palladium Kantenah - Non-smoking - Premium international drinks, Reading lounge and books offered, Selection of table games. Open 6:00pm - 12:00am
La Plaza Bar - Located next to the theatre in Grand Palladium Colonial, Drinks service, Open: 8:30pm – 11:00pm
El Teatro Bar - Various Restaurants**Please note - not all restaurants are located directly on the Kantenah side of the complex**********************************Buffet style restaurants:-Beach BBQ - At least every Friday. Music, tables on the Beach. Reservation Required.
-La Laguna Restaurant - Italian corner and Show Cooking. Breakfast, lunch and drink service-Kabah Restaurant - Located in the Grand Palladium Riviera - Italian and Mexican corner and Show Cooking-La Hacienda Restaurant - Located in the Grand Palladium Colonial - Italian and Mexican corner, Show Cooking-Tikal Restaurant - Located in Grand Palladium Kantenah - Italian and Mexican corner, Show Cooking-Gran Azul Restaurant - Located at the main pool of the Grand Palladium Colonial - Italian corner and Show Cooking********************************A La Carte Restaurants:Dinner service - Open 5:30pm - 10:30pm-Portofino Restaurant - Located in the Grand Palladium White Sand, Italian style cuisine-Ribs & More Restaurant - Located in the Grand Palladium White Sand, Grill and barbecue style dinner-Rodizio Restaurant - Located in the Grand Palladium White Sand, Brazilian cuisine- Bamboo Restaurant - Located in the Grand Palladium White Sand, Asian style cuisine- Mare Nostrum Restaurant - Located in the Grand Palladium Kantenah, Mediterranean style cuisine- Sumptuori Restaurant - Located in the Grand Palladium Kantenah, Japanese style cuisine- La Adelita Restaurant - Located in the Grand Palladium Colonial, Mexican cuisine- El Dorado Restaurant - Located in the Grand Palladium Colonial, Barbecue style cuisine- Bar Punta Emilia - Located at the Palladium White Sand, "Rice & Fish" "a la carte"Open: 6:30pm-10:00pm
Please note - Reservations are no longer required at each restaurant, but it is based on availability. Clients staying in The Royal Suites can pre-reserve a la carte dinner if they wish.
Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
- 24-hour front desk
- 24-hour security
- Accessible facilities
- ATM/Cash machine†
- Babysitting,Offsite†
- Business services†
- Child programs†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour security
- Complies with Local/State/Federal laws for disabled
- ATM/Cash machine†
- Babysitting, Offsite†
- Business services†
- Child programs†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym†
- Free parking
- Game room
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Luggage service
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant†
- Safe deposit box†
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Business Services†
- Fax Machine†
- Internet Access†
- Telephone†
-
Make your dream a reality in our resort. Celebrate your wedding or honeymoon in this luxurious resort that, in addition to featuring the 24 Hour All-Inclusive Program, also offers special packages for brides and grooms.Celebrate your wedding at a gazebo on the beach or on a private terrace surrounded by tropical gardens especially decorated for the occasion. In case of inclement weather, the hotel provides an indoor backup area.For additional information, please contact the hotel at: http://www.palladiumweddings.com/en/destination-mayan-riviera.php
† Fees may apply
- Beach
- Water Sports
- Scuba Diving*
- Snorkeling
- Catamaran
- Kayak
- Windsurfing
- Deep-sea Fishing*
- Pedal Boats
- Windsurf, sailboat and catamaran courses*
- Excusions*Information subject to change.
- *Additional charges.
- Children's poolThere is 1 children's pool
- Children's program, onsite
"Baby Club" for infants 1-3 years.
Mini-club “El Ranchito” for children 4-12 years.
Open 9:00am – 11:00pm
Located in the beach, between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa, with outside and inside areas, where it is possible to leave children under supervision. With a spacious lawn and everything necessary for the amusement and comfort of little ones. Playground, Indian camp
Volleyball, Arts and crafts room, videos and games, Ecological tour of the resort to discover the culture, flora and fauna of the area
Indoor and outdoor play area, Diaper changing room, Children menu
****************************************
Black & White Junior Club
Exclusive for teenagers from 13-17 years, open from 11:00am-12:00pm
Located next to the pool El Rinconcito, in the Grand Palladium Kantenah Resort & Spa
Rooms for video games, Computer games
Pool tables, Table soccer, Teen disco twice a week from 9:00pm-12:00am - Fitness center on-site †
- Leisure Facilities
- Faclities & Activities
- Gymnasium
- Aerobics
- Aqua-gym
- Water Polo
- Mini golf
- Ping-pong
- Archery
- BB Guns
- Rifle practice
- Darts
- Billards
- 6 Tennis courts
- 2 Paddle courts
- 2 Badminton fields
- 2 Basketball courts
- 1 Soccer field (artificial turf) and 1 Indoor soccer court (artificial turf)
- 3 Beach volleyball courts
- 1 Multiuse field
- Participatory games
- 2 Shuffleboards
- Petanque
- 1 Shooting range for rifles
- 1 Archery range
- Motorized Water Sports †
- Scuba Diving
- Deep-sea Fishing
- Excursions
- Non-Motorized Water Sports
- Snorkeling
- Catamaran
- Kayak
- Windsurfing
- Pedal Boats
- Stand up paddleboard
- Information subject to change.
- Pool4 Gorgeous swimming pools, including the amazing 3,224 square meter Lagoon Pool, featuring 4 built in Jacuzzis
- Spa †Guests will pay a fee per person, per day to access the wet areas of the Spa.
- Tennis court
- Golf †Golf Course located within a mile of property
- Other local attractionsLocated only 20 minutes from Playa del Carmen and 7 minutes from the village of Akumal
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10624 reviews
-
Dec 03, 2025No Complaints!
We thoroughly enjoyed our stay. The resort is immaculate and sprawling, which we loved. It never felt too crowded and there was so much green space all around, which was so beautiful. We really got to enjoy the flora and fauna of the area. Lastly, but definitely not least, I can’t say enough good things about the staff there. We’ll definitely be coming back!
-
Dec 02, 2025Great Staff, Poor Organization – We Never Felt Special
We stayed at Grand Palladium Kantenah for a wedding, and unfortunately, the experience was far from what we expected. Wedding Planning Problems The resort changed our wedding coordinator three times without notifying us. We only found out because emails started bouncing back, saying the previous coordinator’s email no longer existed. This caused unnecessary stress and confusion during an already busy time. Communication was extremely poor. It was a constant struggle to get answers from the resort, and our wedding guests complained that it took up to two weeks for the hotel to respond to emails, making planning very difficult. Problems During Our Stay We were promised an “upgrade” to our room, but the upgrade turned out to be a downgrade in many ways. The new room was smaller, the bathroom was cramped, the closets were smaller, and the safe didn’t work. The only difference was that it was in a “nicer area,” which was far away from our guests—making it inconvenient. The front office staff was defensive and rude when explaining the so-called upgrade. Their attitude felt dismissive, and at times, they gaslighted us instead of acknowledging the problem. Maintenance issues were ignored. For example, the broken safe was never fixed during our stay. The distance from our guests made it harder to enjoy the wedding experience as a group, which was one of the main reasons we chose this resort. Even though we were the bride and groom, not a single moment did we feel special being there to celebrate our big day. This was the most disappointing part of all. While the property itself is beautiful, these organizational and service issues overshadowed everything else. If you’re considering this resort for a wedding or special event, I strongly recommend confirming every detail in writing and being prepared for delays and miscommunication. Despite these issues, the ceremony and reception themselves were beautiful, and the staff working those events were outstanding. They were attentive, friendly, and truly did their best to make the day enjoyable for everyone. Their professionalism and warmth were the highlight of our experience.
-
Dec 02, 2025Wonderful holiday but rooms need some attention
Honest review pros and cons of this beautiful resort! Pros The hotel grounds are nothing short of spectacular with amazing wildlife and lush well kept greenery all around. The pool and facilities are fantastic with plenty of sun beds- no issues finding a sun bed even when hotel very full! The beach is perfection like a picture postcard, yes there is some seaweed but you are at the beach, this didn’t spoil anything for us and the hotel make every effort to clear this daily. The spa is wonderful, we had a couples massage and it was very good, we then used the spa facilities and gym and these are really good! The staff at this hotel are wonderful, so kind and eager to help whenever they can- such lovely people, really made our stay! Cons Deluxe garden view rooms are not really deluxe, no additional special extras. There is shampoo and shower gel in dispensers but it’s cheap, watery rubbish so definitely bring your own. The balcony was unusable because it was in complete shade from the overhanging trees and lots of staining on all surrounding walls, so not very nice to sit out. The room also smelt very damp, probably because there is no daylight entering room, we didn’t spend much time there as it felt depressing. The food is very mixed, buffet was good and some al a cartes were good and others were really not great, the Italian was a real let down. We emailed the hotel pre arrival to request high floor rooms with a view and king bed, none of this was acknowledged and Tui also ignored our special requests. Overall we had an excellent holiday but I wouldn’t return as white sands is set to have reduced access for regular paying guests in the new year, there won’t be much choice then for guests who aren’t paying the additional premiums.
-
Dec 01, 2025
Amazing night!
It was great! The server was very helpful and a fun experience!!!!!!!!!!!!!!! Would definitely recommend as a must go spot!!!!!
-
Nov 30, 2025
Perfect vacation spot
From the check in, Roberto set everything up for me to enjoy my week. The grounds were amazing. Easy to access all of the pools, beaches and amenities. Food was great, pools and beaches were always clean. Staff always went out of their way to ensure we had a great experience.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryAccess to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.94 Mexico Pesos (approx. $1.70 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryIn order to attend the Chic Cabaret Show cost an additional fee's apply. The hotel can provide the current fee at check-in.
- AdvisoryFrom January 1, 2022 there will be an additional fee's apply for Room Service. The hotel can provide the current fee at check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.