Grand Oasis Cancun - All Inclusive

Customer Ratings & Reviews

• 

  Terrible food and leak floors.

  Our room has leakage. Only one soap bar for 3 persons. The food are terrible! Over cooked or not cooked enough. Two or three options of desserts and sometimes no desserts at all. Not good for family as it has loud party music all day. The beach has limited seating. Dont visit during march break, many college students are loud and will bang your door during the night.

  Mar 24, 2025
• 

  A mixed bag

  Room was run down - door was too small for the frame leaving an inch open at the top. Broken tiles on the floor. People screaming in the halls all night - maybe they were high? Ran out of water and have asked three times for more. The coffee maker doesn’t work and we asked for replacement but hasn’t happened. Many of the people don’t really speak english. Cheap food ingredients were used - guacamole was out of a bucket, melon was not ripe, desserts didn’t use real whipping cream, chicken wings still had feathers on them, nachos at the Mexican restaurant had fake orange cheese sauce poured over. The pools were nice and they mostly kept the partying at one pool on the far side of the property so it was easy to avoid. The pools need more shade areas. Okay beach but ocean waves were treacherous and two people needed help because they got caught in the rip.

  Mar 22, 2025
• 

  Great Spring Break

  The other reviews are way too dramatic. This hotel sits on a GORGEOUS beach and has like 5 different huge pools. The drinks are strong and just book with the Pyramid or upgrade to the black band to get to use all the amazing restaurants. The buffets and restaurants were actually so good and the staff is amazing. Beautiful resort.

  Mar 21, 2025
• 

  Terrible! Housekeeping stole from room

  Terrible food! Housekeeping stole all of our cash and rummaged through all our clothes…would not return! Rooms were not cleaned throughout our stay, we were unable to get extra towels when needed. Dirty …food overcooked and not edible …..

  Mar 21, 2025
• 

  Horrible Place - used to be good

  This was by far the worst experience I have ever had staying at Grand Oasis. I chose it because I have stayed there three other times. When we got there at 2pm the room was supposedly being cleaned and not ready yet. Being early I expected that and we went to eat something. The food was horrific. I have never tasted food that disgusting. We at one point went to the steak house and we both ordered the exact same steaks (rib eyes). When they came out, we had two different types of steaks, and one was pale and looked more like pork and the other was nothing but gristle and fat. When we went to check in after notified that our room was ready, they didn't even have bell hops like they used to, to get you to your room on the huge resort. We had to find our room ourselves and when we opened the door it wreaked of mold and mildew. It was not very clean at all. There were stains on the bed sheets and covers. We immediately went to the concierge and complained and was told it would be taken care of. After the fifth complaint and halfway through the second day. I raised cain and let them have it. They sent someone within minutes to "deep clean" the room. While it smelled better it still stunk like mold and mildew. The alcohol was disgusting as well. when you order a pina colada or a daquiri you expect to get one. What we got was a liquid drink over ice. there was one bartender who actually had a blender and occasionally would make them correctly but still tasted like rubbing alcohol. The alcohol all tasted of a bug spray taste and were gross. they ran out of cups constantly at the bars and would only serve you if you had your own cup. The service and the staff were extremely unhelpful with any issues. The grounds were filthy which i kind of expected during spring break. The highlight of my trip was checking out and leaving. Don't waste your money on this resort. It is not worth it. CheapCaribbean.com was no help at all when I called them. They were going to call me back and rectify the situation and I still haven't heard from them, and I called them a week ago.

  Mar 20, 2025