Location
Cancun - Hotel Zone - BeachfrontProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).
Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
*Please note the legal drinking age in Mexico is 18.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17241 reviews
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Dec 19, 2024Quick bites at Coyote Loco
We had a nice family meal, served by the friendly Omar. Drinks were great, service was attentive and quick. Not a long wait to be seated and everything was quick when we we were called through We all enjoyed the music in a fun setting! Many thanks
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Dec 12, 2024THE WORST HOTEL I EVER STAYED IN MY LIFE. AVOID THIS GARBAGE HOTEL AT ALL COSTS.
THE WORST HOTEL I EVER STAYED IN MY LIFE. AVOID THIS GARBAGE HOTEL AT ALL COSTS. - Neglected service: After you pay for your room, you cannot contact them. I registered for the hotel’s pickup service but no one showed up. Lots of calls to the hotel but they refused to check on my booking to come up with a solution even though I have confirmation from them. My family were left stranded, panicking, and became easy victims for taxi drivers at the airport to prey us with 2-3 times expensive ride than normal. It was a nightmare trip ever in my life. - poor hygiene: floors were filthy. The mirrors were covered in streaks and grime. Even worse, the outlets and switches were loose and falling out. the safe is even broken. The owner of this hotel literally doesn't maintain the property. - very minimal choice of food, especially I can tell the restaurant used old fishes to make sashimi. - long queue for buffet and restaurant. It took me app. 30mins for a burger during lunch time
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Dec 09, 2024Amazing family holiday in Cancun 2024
We were a group of 14. When we arrived, there was only a short way to get to our rooms so we were able to eat at the buffet until they were ready. The rooms were fine, and housekeeping kept them very clean, straightening up every day. Our fridges were refilled every day and we often had a small treats in the evening like chocolate covered strawberries. Thanks to our Concierge Francisco who spoiled us throughout the week. We really enjoyed the restaurants in particular Benazuza. Excellent meal/experience. Met the chef and we were very impressed!!. Previously, we also did the Black Sens restaurant and that was a great experience. We ate at Le petit chef for the first time. It was a unique and fun experience.our waiter at Careyes, Jose, was fun and friendly and made the experience better. The waiters at Benazuza were also excellent. Our concierge Francisco, was super helpful with everything from making dinner bookings, getting fish food for the kids so they could feed the fish, providing us with toys for in the pool, and all around keeping in contact, ensuring we had everything we needed or wanted.
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Dec 08, 2024Go Anywhere Else
I’m so disappointed in this stay. I will never stay here again. I got extremely sick from eating something the first day of our stay (that was from an upgraded Pyramid restaurant may I add) I’ve been extremely sick since and haven’t been able to eat or drink anything else. This was supposed to be a way for my husband and I to celebrate our anniversary and get some time away to relax since becoming new parents last year. I can’t wait to go home.
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Dec 04, 2024
My birthday experience
I was really disappointed the way that the hotel is really big and have left of areas that the customers cannot use. For example the disco they close at 12 and they do not allow more of 120 people is at all inclusive hotel that close bars that close that disco that they don’t have any other entertainment spot besides being in front of the pool they close the access to the beach and they did not allow the customers to go to all the restaurants because they have a app to have a reservation dinners in Manny of the restaurant when you try has to be 24 hours before and most of the time is full, you cannot set an specific time because there’s no Reservacion I’m that time and you need to get and deal with them so they can give you the time they want it was my first experience in Cancun Mexico and I don’t think I will be back because of the management they have