Location
Cancun - Hotel Zone - BeachfrontProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).
Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
*Please note the legal drinking age in Mexico is 18.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17297 reviews
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Jan 17, 2025Omar is the BEST!!!
We came here for our honeymoon and we were not disappointed. Omar (Coyote Bites) was an absolute beauty, he went above and beyond!!!! We were so happy with the positive energy & great service. Seriously, we were so grateful. Highly recommend.
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Jan 13, 2025Lousy food for 4 star promises
The resort is huge and well appointed But not being in the top Tier the 13 odd restaurant's were inaccessible you paid Additional Fees per person This amounted to what would be the cost of a full meal and not a supplemental Fee for a specialty a La Carte. So in the time I was there there were only two Buffet style options, Both serving the same Tasteless food. As well Each room had a safe However you needed to purchase a Lock-set for use $ 14USD per Day !!. The standard wyfi so weak about the only thing would work was Whats app texting I was not able to pass pictures, Listen to music or look at the internet. I ended up paying the roaming charges on my cell as this was cheaper then the Wyfi. None of these things were not explained at time of booking, Nor is this brand and location considered cheep. I was at an Iberostar prior to Xmas Same package 4 Star all inclusive and it was fantastic. I will not be returning
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Jan 13, 2025Best trip ever
The hotel is one of the oldest and biggest in Cancun, but it’s well kept and friendly staff. We opted for and paid a little more for a better experience in service and access. We had our own concierge who was always available made dinner reservations at the exclusive restaurants, trips and had drinks, fruit or snacks in our room and every night. Frank was out concierge and made our anniversary trip memorable and can wait to come back to Oasis Cancun .
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Jan 10, 2025
Misleading
Trip booker be advised!!, the images of this hotel in the marketing material are very very misleading. What you are actually seeing is images of the Pyramid Hotel. When you book the Grand Oasis you can only actually use about 40% of the resorts faculties, everything else requires a black wristband or an up charge. Black wristbands are only issued to guests staying at the pyramid (the middle building shown in the picture), all of the facilities in front of the Pyramid also require a black wrist band to use them, this includes any bar or restaurant that you can see in front of the pyramid. The actual grand oasis refers the building on either side of the pyramid and the facilities in front of them only. That being said the entertainment at this hotel is very very good. The specialty restaurants are good, but the wait is 20 minutes at the breakfast buffeted for an omelet or for fried eggs. ( I am not exaggerating!!) and each of the bars only have 1 person serving customers at a time, lines do get long but move quickly.
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Jan 09, 2025Not a clean place to spend your time and money at.
We got sent to this "resort" when our flight got canceled. When we pulled up late at night, from the outside it looked like a very nice place. When we got into it, it seemed more like the Temple of Doom. I get that they were accommodating us on short notice, but I think there was a reason they had rooms for close to 300 people. The inside was a bit dark; we did get checked in after a wait, I fully understand that due to the situation. We hadn't eaten or drank all day and they offered us nothing upon check in other than you can hit up the buffet. As the resort is big, we had to walk a bit to get to our room, but when we got to the general location, there was water in the main lobby along with water in the hallway and the rooms. Our room was dirty, the bathroom was disgusting, and water was on the floor by the sliding door. There were to old beers in the fridge, no bottled water. We went to the buffet, waited for about a half hour, not much food left as it was after 9 PM. Had to ask to get a bottle of water to make coffee in the morning but turns out the coffee maker did not work. Everyone from our flight that stayed there had the same experience. I am just glad we did not book a weeks stay at this place.