Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Resort Details
- Alto ristorante e barCross over the bridge and through a courtyard to find the vibrant, convivial setting of Alto ristorante e bar. This comfortable Italian restaurant offers fresh and flavorful dishes with an emphasis on "the season." Alto features its unique Formaggio & Salumi Cellar, a collection of Italy's best artisan
- Cantina DueHalf-way between SWB, a southwest bistro and Alto ristorante e bar, experience the quintessential handcrafted cocktail made from freshly squeezed juices, artisan syrups and only natural and organic ingredients at at this lively bar.
- Canyon MarketTake a little late night snack back to your room, satisfy your need for your favorite Starbucks brew or fortify yourself while you're on the go at our 24 hour Canyon Market.
- Center Stage BarCascading fountains and glowing fireplaces invite you to experience the indoor and outdoor allure of Center Stage Bar. Enjoy live musical expressions in an array of styles, from soulful vocals and urban acoustic to edgy folk. Entertainment nightly.
- Grotto BarSip on refreshing cocktails at our adults-only pool while soaking up the warm Arizona sunshine or enjoy a chilled beer while watching televised sports at the tranquil Grotto Bar.
- H2OasisLocated beneath a waterfall at the resort's 2 1/2 acre waterplayground, the Watergarden Cafe is the perfect setting to enjoy sandwiches, salads, and cold beverages in a casual atmosphere.
- NohServing a theatre of Japanese cuisinesushi, sashimi and traditional Japanese dishes with a contemporary twist.
- SWB a southwest bistroEnergized by the delicious aromas and activity coming from its open kitchen, this casual Southwestern bistro offers wood-fired specialties featuring fresh seasonal ingredients. Relax and enjoy breakfast, lunch and dinner indoors or out, set against a backdrop of the majestic McDowell Mountains.
- 24-hour front desk
- 24-hour room service†
- 24-hour security
- Accessible facilities
- Accessible parking†
- Air conditioning
- Airline desk
- ATM/Cash machine
- Babysitting†
- Barber shop†
- 24-hour front desk
- 24-hour room service†
- 24-hour security
- Accessible parking
Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Visual emergency alarm for hearing impaired guest - Accessible parking†
- Air conditioning
- Airline desk
- ATM/Cash machine
- Babysitting†
- Barber shop†
- Beauty shop/salon†
- Bell staff/porter†
- Buffet breakfast†
- Business center†
- Car rental desk†
- Catering services†
- Check-in kiosk†
- Child programs†
- Children welcome†
- Children's nursery†
- Children's play area
- Cocktail lounge†
- Coffee shop
- Complimentary in-room coffee or tea
- Complimentary newspaper in lobby
- Concierge desk†
- Conference facilities†
- Continental breakfast†
- Dinner served in restaurant†
- Dry cleaning, Offsite†
- DVD/video rental†
- Early check-in†
- Efolio available to company†
- Executive floor
- Exercise gym
- Exhibition/convention floor†
- Express check-out†
- Family plan†
- Fire safety compliant
- Front desk
- Full american breakfast†
- Full service housekeeping
- Game room, Offsite
- Gift/News stand
- Golf
- Hair dryer
- Hairdresser/barber†
- Health club
- Heated guest rooms
- Heated pool
- High speed internet access for laptop in public areas
- Housekeeping - daily
- Individual Efolio available†
- Indoor parking†
- Interior corridors
- Ironing board
- Jacuzzi
- Jogging track
- Late check-out available†
- Laundry/Valet service†
- Lobby coffee service†
- Lounges/bars
- Lunch served in restaurant†
- Massage services
- Meeting rooms
- Non-smoking rooms available
- On-Site parking†
- Outdoor pool
- Parking†
- Parking fee managed by hotel†
- Parking lot†
- Pets allowed†
- Photocopy center†
- Playground
- Pool
- Private bath or shower
- Public address system
- Public area air conditioned
- Racquetball, Offsite
- Room service†
- Safe deposit box
- Sauna
- Secured parking†
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Auto link to fire station
Automated External Defibrillator (AED) on-site
Automatic fire doors
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Complies with Local/State/Federal fire laws
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
FEMA approved
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Lighted parking area
Lighted walkways
Multiple exits on each floor
Patrolled parking area
Private security available
Property has elevators
Public address system
Response time (minutes) from fire/police department
Room windows open
Safety chains on guest doors
Secondary locks on room windows
Secondary locks on sliding glass doors
Security
Security 24 hours/day
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in hallways
Video cameras in public areas
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs - Shoe shine stand†
- Spa†
- Sundry/Convenience store
- Technical concierge†
- Tennis court†
- Tour/sightseeing desk†
- Train access†
- Translation services†
- Transportation†
- Transportation services - local area
- Transportation services - local office†
- Turndown service†
- Valet cleaning†
- Valet parking†
- Valet same day dry cleaning, Offsite†
- Video checkout†
- Video review billing†
- Video tapes†
- Wakeup service
- Water sports, Offsite
- Whirlpool
- Wireless internet connection in public areas
- Business Center†
- Business Services†
- Conference Suite†
- Convention Centre†
- Copier†
- High Speed Internet Connection†
- LCD/Projector†
- Meeting Facilities†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- On-Site Business Center†
- Overhead Projector†
- Slide Projector†
- Whiteboard†
† Fees may apply
- Camping †
- Cardiovascular exercise †
- Children's program, onsite †
- Golf †
- Health club †
- Hiking trail †
- Jacuzzi †
- Jogging trail †
- Nature preserve trail †
- Outdoor pool †
- Playground †
- Pool †
- Sauna †
- Spa †
- Sports court onsite †
- Squash court †
- Tennis court †
- Weightlifting †
- Whirlpool †
- Boating †
- Fishing †
- Gambling †
- Mountain climbing †
- Racquetball court †
- Arizona State Capitol
- Boyce Thompson Arboretum
- Camel Back Mountain
- Civic Center
- Desert Botanical Garden
- Downtown Phoenix
- Downtown Scottsdale
- Grand Canyon
- Grand Canyon College In Phoenix
- Heard Museum and Arizona Center
- Phoenix College
- Phoenix Zoo
- Sedona
- Hospital (Scottsdale Memorial North)
- Paradise Valley Mall
- Scottsdale Healthcare North
- Arizona State University Tempe
- Restaurants
- Montezuma Castle600 Yr Old Cliff Dwelling
- Sun Devil StadiumArizona State
- Arizona Sonoran Desert MuseumIn Tucson
- Art GalleriesMany Within 6 Miles
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4908 reviews
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Mar 25, 2026Successful Spring Break with Kids
Gorgeous resort! Wonderful pool and pool bar. Staff is top notch and friendly. Great food, drinks and service. Pool bar hours should be longer for food/drinks. Pool chair hogs were a problem. Everything else was wonderful! Room was very spacious. Lots of restaurant options and great market for quick needs.
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Mar 24, 2026Relaxation Turned Into Frustration at the Grand Hyatty
My husband and I stayed at the Grand Hyatt from March 18 through March 23. The property itself is beautiful, and we spent most of our time at the adult pool. On March 19, we reserved a cabana and were assisted by a server named Aldo. That day, we were charged $192, despite the cabana including amenities and our total charge the previous day being only $20. When we questioned the discrepancy, Aldo did not review the ticket and instead attributed the overcharge to a system error, saying that it was a busy day. His response felt dismissive and passive aggressive, and based on my personal experience, his demeanor toward me as a woman was particularly uncomfortable and unprofessional. After raising our concerns, I spoke with a manager at the front desk and was later contacted by the pool manager, Christina. She offered to provide us with a cabana at a rate of $500 per day, given that we were renting a cabana each day of our stay. She also offered a daily credit of $100 for us to use. While we appreciated Christina’s effort to address the situation, the interaction with Aldo had already significantly undermined what should have been an enjoyable and relaxing day. Unfortunately, the issues did not end there. We later discovered that our account had been charged for items that did not belong to us, apparently due to confusion with another guest sharing our last name. Because of this, on Sunday I went to the front desk to request a printed copy of our folio to review all charges in detail. I met with Pia, the manager on duty, and we carefully reviewed each item. Despite having booked a spa package, we had not received the promised $200 daily credit, which Pia corrected immediately. She also removed an additional charge that Aldo had applied even after the original billing dispute had been raised. These repeated errors and the decision to continue charging us after the issue was known are deeply concerning and reflect a serious breakdown in service standards. Pia handled the matter with professionalism and efficiency, and her conduct stood in stark contrast to the earlier experience. Her assistance was greatly appreciated. After returning home, I reviewed my credit card statement and discovered yet another unauthorized charge in the amount of $406.58. I am currently in the process of having this charge corrected. At this point, the pattern of repeated billing errors is unacceptable. What should have been a relaxing vacation instead became an ongoing effort to monitor charges and repeatedly engage with management at both the pool and front desk to correct mistakes that should never have occurred. Over the course of our six day, five night stay at the Hyatt, a disproportionate amount of our time was spent resolving avoidable issues rather than enjoying the amenities and level of service expected from a luxury property. This experience was not only frustrating but deeply disappointing and has significantly diminished our trust in the hotel’s billing practices and overall service standards. Despite the numerous issues we experienced, I would like to recognize several team members who provided truly outstanding customer service. Rujan and Jay at the front desk were consistently helpful, attentive, and professional. Pia, the front desk manager, was exceptional—calm, thorough, and highly professional in handling our concerns. At the cabanas, April, Nathan, and Cole were absolutely outstanding; they were friendly, attentive, and by far the best servers we encountered during our stay. I would also like to acknowledge Nikolina for her professionalism. These individuals exemplified the level of service expected from a luxury property and stood out positively amid an otherwise very disappointing experience.
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Mar 24, 2026
Great Get-Away!
Great experience - loved the property and location. Went with my 9 year old daughter and she loved the pools and water-slide as well as the Gainey Ranch golf (we used the chipping/putting and driving range daily). My only negative was that the wifi experience. The hotel uses Google Cast for TV which seemed to overload the wifi during busy times when people were in their rooms. I had to use my cell phone hotspot to connect to work for the majority of the days there.
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Mar 21, 2026
Great stay all the way around!
Couldn’t have been a better experience all the way around. The property was in great condition, it was clean, lots of activities, great relaxing spaces, lovely pool, and the staff and service everywhere was outstanding.
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Mar 21, 2026
Fantastic stay in Scottsdale
The recently renovated Grand Hyatt Scottsdale was outstanding ! Visually stunning upon arrival, our family loved the property and will definitely return. The pools, grounds, amenities offered like the health club across the street help make this a great value!
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: 50.00 (plus TAX) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: US $50.00 (plus tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 12:00 PM
- General Policies: children under 18 stays free with an adult (up to 4 people in one room) Family Plan offered based on availability
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 17
- Pet Policy : Pets Allowed: 1-6 nights, a $150 non-refundable pet fee will apply. 7-30 nights, a $300 non-refundable pet fee will apply. Only dogs weighing 50 lbs and under are permitted; two dogs allowed if not exceeding 75 lbs total. Service Animals exempt from fees.