General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating6026 reviews
We had a convention there and our stay was very pleasant. The hotel staff and facilities were great and we had no issues during our stay. Hotel is located right in the heart of the river walk so everything was within walking distance!
Gorgeous and clean! Friendly staff. The rooms are clean and spacious. Beds are plush. I had a great night's sleep! I've stayed at this hotel several times and will continue to use it when this location is convenient for my purpose in this city.
It's Not on the Riverwalk
Was told I'd have a view of the Riverwalk, hotel is not on the Riverwalk. The air-conditioning was poor. Asked the front desk to send up a fan. Ask for room near elevators if walking is an issue. No battery's in makeup mirror.
Helpful and comfortable.
Everything you would want from a room while at a conference - wifi, good food options, close to the Riverwalk. Staff went above and beyond when I left an item behind. The location near the convention center was so convenient.
Once again, staying at the Grand Hyatt San Antonio was amazingly good - and we are discerning travelers. We are many year Hyatt Globalists and will continue to be loyal to Hyatt because of experiences like the one we had on this recent stay. Great service, excellent staff, good food, a beautiful hotel in a great location. What more could I want? .