Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Great Family Friendly Resort
Clean and spacious room, friendly staff. Lots of options for meals. Pool area is great, lots of lounge chairs to relax in, with great service for food and drinks. The lazy river and slides are perfect for entertaining the kids! We will definitely be back again, but the next time, with the whole family!
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Beautiful Resort-- Great for a family vacation
Beautiful resort. The landscaping is well taken care of. The pool area is large with multiple pools to choose from. My only complaint about the pool area is that there are a ton of nice day beds that no one was using because you had to pay extra for them. And when I say a ton, I mean probably 100+ empty, cushioned day beds. There were plenty of other chairs/loungers as well but they were not comfortable. At a resort of this level, I expect the regular daybeds to be available to all guests. If the hotel wants to charge extra for a cabana with a tv, couch, fridge--I totally understand. Breakfast was nice. Globalist breakfast included the buffet plus a made to order omelet. Breakfast items did not rotate while we there for 5 days. My family and I spent most of our days hiking. Even tho the pool is "heated", it wasn't warm enough to get in for our March visit. I'd like to go back and visit when it is a little warmer. Overall, a great stay. Staff was friendly and anticipated our needs. They even helped us celebrate our 23 year wedding anniversary.
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Dinner res. cancelled TWICE by "corporate buyouts"!
We frequently go to the desert in late March for hot days by the pool and warm evenings with dinner outside. At the Grand Hyatt we booked outdoor dinner reservations each evening of our stay, but repeatedly we were told we couldn't sit outside because they had sold out the entire outside dining area to "corporate buyouts". This was problematic for several reasons... 1. Dining outside in the evening is one of the pleasures of Spring in the desert. 2. The Tia Carmen dining room in the evening is WAY too cold. We literally had to retrieve jackets from the room to make it through dinner. 3. We weren't told about the buyouts cancelling our dinner reservations until we arrived at the host stand, even though of course they knew weeks ahead of time. This prevented us from booking somewhere else for dinner. (I'm sure that didn't escape them.) The hotel has a huge event center and their priority business is a.) corporate events, and b.) weddings. If you're just visiting with your family or spouse, be prepared to be treated very much as second class. It's a pity, in part because their restaurant food is quite good, but not worth how you'll be taken care of (or not).
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Loved this Hyatt.
My family visited during my kid's spring break. We enjoyed the spacious room, all of the pools, cleanliness of the hotel, and beauty of the grounds. My kids loved the lazy river and water slides. We would definitely return, and ideally with more of our family.
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Ritz Carlton prices for a holiday Inn Motel quality!
Service & Food was 1/5 The pool resort was great! unfortunately food + service was so terrible that's the last we could remember even tho hotel is beutiful resort food and restaurant service is what people remember when they leave.. Cash cow.. carful pictures and ratings are off.