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Customer Ratings & Reviews
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63 reviews-
Great staff
We have spent a week here and although all the staff are lively, Dehemah at the pool side was outstanding! Polite, friendly, courteous and helpful. This lady really made my time at the pool enjoyable. No matter what was asked of her, she went above and beyond.
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Unforgettable Stay with the Best DJ experience
From the moment we stepped into the hotel, we knew we were in for something special, the staff was amazing. We had access to wonderful daily breakfast the best coffee, all staff excellent customer service. We enjoyed their snorkeling, paddle boarding equipment. They also have bikes to use. Construction was done while we were there. Never caused an issue for us. Rooms bed very comfortable Sunday brunch amazing spread and the best DJ everyone was dancing Our stay at Grand Cayman was wonderful but it was DJ Rion Kirk who truly made our stay unforgettable. We’ve stayed at many places, but nothing compares to the vibe and energy created by the DJ here. DJ Rion Kirk elevates the experience of the hotel’s brunch, pool, and in the early evening, the lobby. This DJ was hands down the best we’ve ever experienced. The sets brought a great energy. He knows how to read the room! It wasn’t just background music—it was the heartbeat of the entire day/evening. DJ Rion Kirk created a laid back vibe that was also fun and exciting. We've never been so moved by a hotel DJ, and that’s a huge part of why we’ll be coming back. It’s rare to find a hotel experience where the music is as memorable as the stay itself. We’re already planning our next trip back, and DJ Rion Kirk is a big reason why!
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Work trip, I was my friend's +1
Love love love everything about this resort. So fun! Amazing staff great hospitality, especially Rion Kirk, DJ extraordinaire. Loved their brunch! Such great beats and vibes and will return to the GC Marriott because of Rion! Will definitely be back!
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Loved Grand Cayman. Will not stay at the Marriott again!
This hotel was very disappointing, it’s dated, hidden fees with an extra 50.00 a day for hotel fees which was explained that it was for the free coffee, having a spa on site, snorkelling equipment and a bunch of ridiculous reasons where every other hotel it was just part of it. There was construction making it so noisy and not relaxing at all by the pool. They only had music for a little while each day. They offered a “free shuttle” to the beach, but they don’t follow the schedule at all and the drop off and pick up times are random and not reliable at all. We waited for over an hour and then I finally called and asked where he was. They said they give you a towel and water. They don’t. You get your own towel and they never once offered water. The hallways are freezing cold, A/C super noisy. Staff was friendly and very pleasant. The hotel food and drinks were way more expensive than going off resort which we did every day. So Grand Cayman is beautiful and we will absolutely be back, we will not be back to the Marriott. The pictures that are shown are clearly VERY old and are not current this hotel is not as it appears on the booking sites.
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Unbearable construction noise
Unbearable construction noise outside our ocean view suite. We understood there was no beach but thought we would be able to access and still walk beach. Not the case. You have to walk a 1/2 mile in road to access beach. The staff was great but if you want to relax, hang in the beach and read this is not the hotel for you.