Resort Details
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Concierge desk
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Exercise gym
- Express check-out
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Concierge desk
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Exercise gym
- Express check-out
- Free high speed internet connection
- Gift/News stand
- Luggage service
- Multilingual staff
- Safe deposit box
- Tour/sightseeing desk
- Valet parking
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3081 reviews
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Feb 10, 2026Great stay!
Fantastic trip and a great hotel! Etty in the restaurant was the best! She goes beyond the call of duty and truly made our stay wonderful!
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Feb 08, 2026
Vaca
Etty from the restaurant in the lobby is so welcoming and friendly it was a pleasure to have that experience every morning. She is amazing and I hope the restaurant takes notice of her excellent service : )
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Feb 05, 2026
Ms. Etty - Super!!!
I would like to leave a special note of thanks to Ms. Etty for her exceptional generosity and truly warm hospitality. From the very first moment, she welcomed me and my family with such kindness and sweetness that made our stay genuinely memorable. Her caring attitude and attentive service made us feel at home, and this level of personal attention is something rare and deeply appreciated. Thank you, Etty, for making our experience so special.
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Feb 03, 2026Horrible. Run away from this place
This might be the worst hotel I have ever stayed at. 2 days and no one has cleaned my room. I have asked and called four times. I just got back for night two and it is still not cleaned 800$ a night ? Utter disgrace.
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Feb 02, 2026
Overbooked, Understaffed, Overpriced
We visited the GBH Surfside Jan 16-20 2026. The staff was friendly but we were not offered any of the welcome perks upon arrival. Our room was fine but not great. The main shower had hair left in the drain and the cabinet door to our refrigerator was broken. Also the AC only blew out of the vent in the bedroom so we had to prop the door open to cool the entire unit. However the real issues began on our second night. They were overbooked and didn’t have enough staff to clean the rooms daily. We had our three children with us so I went to the desk to ask for maid service around 4:30pm. They told me housekeepers were done around 6 or 6:30 and couldn’t guarantee our room would be cleaned but they would at least make sure towels and coffee were replenished. No one showed up. We had to go get towels ourselves once we returned from dinner. Third night had to ask for towels again. And track down someone to get coffee for the room. At that point we walked across the street to talk to a manager (had to go across the street because our front desk person left early that day and there was no one there). We talked to a manager about the concerns I listed about and a few other minimal issues. We asked for a one night refund. She told us she could not accommodate that because we booked through a third party so the “hotels hands were tied” but that we could go to that vendor who “had our money” and ask them for a refund. She said she was taking notes on our concerns so that she could relay that information once they hear from the third party for approval. Now the hotel is saying they never said any of that and just want to offer a discount on a future stay. So all in all, the rooms were not up to par, concerns were not addressed, excuses were given that “they are fully booked and we don’t have time to get to everyone” the management staff was misleading and overall I would not recommend this hotel. The only positive I can leave is that the staff on the beach setting up chairs and umbrellas were stellar.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards, debit cards, and cashThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Noise-free guestrooms cannot be guaranteedSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kitThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This hotel will place an authorization for 1 night room and tax for any bookings where payment for the stay will be made on site instead of at the time of booking.
Special Checkin Instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Know before you go: Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 100.00 per nightResort fee: USD 64.38 per accommodation, per night The resort fee includes:Additional inclusionsBeach accessBeach loungersBeach towelsBusiness center/computer accessFitness center accessFitness/yoga classesIn-room coffeeIn-room safePhone callsPool access We have included all charges provided to us by the property.
Optional Fees: Fee for buffet breakfast: approximately USD 39 for adults and USD 22 for childrenValet parking fee: USD 49 per day (in/out privileges) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.