Resort Details
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Concierge desk
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Exercise gym
- Express check-out
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Concierge desk
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Exercise gym
- Express check-out
- Free high speed internet connection
- Gift/News stand
- Luggage service
- Multilingual staff
- Safe deposit box
- Tour/sightseeing desk
- Valet parking
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3062 reviews
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Dec 12, 2025Amazing experience with Edson!
Edson and his team were very kind, helpful and thoughtful! They really took good care of me and helped me with my convertible :)
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Dec 11, 2025
Grand beach hotel was great. Jerrod at front desk was even better
Jerrod at the front desk is what every hotel needs these days. Gets stuff done without a hitch, spectacular bedside manner and a pleasure to deal with.
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Dec 10, 2025
Very nice place. Perfect location.
Excellent location, very clean. The available toiletries had things like vanity kit, sewing kit, shower cap. These are almost never found in most hotels.
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Dec 08, 2025cheap and unpleasant feel all around
Arrival was challenging because the credit card processing was down and the desk staff was reluctant to check us in at first due to that reason, despite it being 10 pm. In the rooms themselves it was clear management is pinching pennies, with low quality towels and toilet paper. Unlike most good hotels, no bottled water provided. The floors were cheap fake wood grain laminate that was peeling in spots. There was barely any closet or drawer space in our 2-king bed suite. They would not give a room key to our 12 year old son. "Hotel policy" It took several hours for housekeeping to deliver extra sheets and blankets for us to make up the duvet ourselves. Worst of all, one whole "closet" was taken up by HVAC equipment which was constantly loud and vibrating all night and seriously disturbed our sleep, even when we switched the AC off. We asked about this but front desk never sent an engineer to look at it. The pool area felt cramped. Additionally, in keeping with the penny-pinching nature, pool staff were instructed to keep strict guard over towels, requiring guests to sign out a limited number.
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Dec 07, 2025
Completely Apathetic Property
Tried to call in advance to check on some things and in many instances no one picked up the phone. Arrived somewhat late (after 10 before 12) and waiting over 20 minutes for someone to show up to the front desk (no way to page someone), and that was only after we called them to notify them that we were waiting. No apologies given. The first day we arrived one of the two family pools was closed, by the second day both family pools were closed. This meant that all families were upstairs in the adult only pool. Complained to the front desk and they told us we could go across the street (to the less expensive hotel we purposefully didn't book so we wouldn't have to walk across the street?) but nothing they could do. When checking out we told them how disappointed we were and they just asked if it was our first time (it was), and gave us our bill. Will not be paying this type of money again for a subpar experience.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards, debit cards, and cashThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Noise-free guestrooms cannot be guaranteedSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kitThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This hotel will place an authorization for 1 night room and tax for any bookings where payment for the stay will be made on site instead of at the time of booking.
Special Checkin Instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Know before you go: Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 100.00 per nightResort fee: USD 64.38 per accommodation, per night The resort fee includes:Additional inclusionsBeach accessBeach loungersBeach towelsBusiness center/computer accessFitness center accessFitness/yoga classesIn-room coffeeIn-room safePhone callsPool access We have included all charges provided to us by the property.
Optional Fees: Fee for buffet breakfast: approximately USD 39 for adults and USD 22 for childrenValet parking fee: USD 49 per day (in/out privileges) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.