Resort Details
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Concierge desk
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Exercise gym
- Express check-out
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Concierge desk
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Exercise gym
- Express check-out
- Free high speed internet connection
- Gift/News stand
- Luggage service
- Multilingual staff
- Safe deposit box
- Tour/sightseeing desk
- Valet parking
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3073 reviews
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Jan 19, 2026Never Again / Service is Abysmal
Customer service is abysmal. I am here with my one and two year old grandkids. I asked for two cribs when I booked and called three times to confirm they are reserved and was told yes. When I checked in they confirmed we would have cribs. But in the room - no cribs. And “Jayden” the manager was obnoxious and completely not helpful. Rather than apologize she argued and said its first come first serve and did not even acknowledge that I should have been told that when I booked. So now I am sitting in an uber in an hour of miami traffic heading to target in search of two cribs. I have been at the Grand Beach 3 times and will never go back. The service is worse than you would get at a motelv6.
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Jan 10, 2026Dirty dirty dirty
This is the filthiest hotel I’ve ever seen. Housekeeping never came (I went to the lobby twice to ask for cleaning), dirty food crumbs when we checked in and hair and lint all over the floors. Crazy because almost every recent review mentions this and the management replied to everyone saying they’re sorry and they’re going to address it. Seems like they’re never going to address it.
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Jan 09, 2026
I want to love this place but it’s FILTHY
I want to love this hotel but the rooms are FILTHY! Everything looks clean at the surface but then you find bread crumbs on the table when you check in, hair balls and lint bunnies on the floor, dirty sticky stuff on the ice box tongs…the elevators are SO SLOW. Prepare to wait 5-8 minutes every time you call for it. And not because the hotel is busy- they seem to just stall on floors. And also stall when you’re in them! And lastly the coffee shop staff is so rude. Rolling their eyes because you ask for a lid for your coffee cup? Gross
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Jan 05, 2026
Really Dirty Room
I have never written a review on TripAdvisor but feel compelled to so. First, the compliments. The valet, and bell hop staff were awesome. Very friendly and super helpful. The lobby and pool areas are super nice and modern. The rooms are well decorated. However, when i got to my room, the carpet in the hallway was extremely dirty, food, paper etc and it was not vacuumed until the following evening. My room had cigarette butts left on the terrace and there was one in the room by the bed. There was hair in the sink. The biggest thing was the floors were filthy. My feet turned black (no carpet but wood vinyl of some sort) when I walked on them and when I called housekeeping to get slippers they said the hotel had none. I had to wear my socks which got very dirty. The refrigerator was non functional because of ice build up (needs to be defrosted), every time I went to the front there was only one person working there and always a line. Finally the express check out box had no more forms in it and I could not get a final print out of my bill because the printer was not working. I would not have written this if it was anything but the dirty room. That is just not acceptable to me and what I really care about.
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Jan 05, 2026
Good location and beach, bad rooms and iffy service.
Stayed here over new years. The lobby is gorgeous. Pools are well taken care off although get shade quickly. The beach was beautifully maintained. Delicious food at the restaurant. Great location for everything. The problem was the room and service. We had a one bedroom suite for a family of 4. The big bathroom had a broken vent so the bathroom, and thereby the entire room, smelled like bad body odor the entire time. The tub in the bathroom was broken all along the bottom so the one time we used it the entire floor was flooded. Our room was cleaned only one time over 5 days. We texted their support multiple times with zero response. The front desk at checkout didn’t even know what text support we were referring to, even though they gave us the info at check in. We called multiple times- no response. We spoke downstairs- nothing. No new towels. No clean room or trash taken out. And silverfish on the floors in the bathrooms. I understand they’re busy over new years and they did comp us a small percentage at checkout, but really, this is inexcusable for allegedly a high caliber hotel.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards, debit cards, and cashThis property reserves the right to pre-authorize the guest's credit card prior to arrival.Noise-free guestrooms cannot be guaranteedSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kitThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This hotel will place an authorization for 1 night room and tax for any bookings where payment for the stay will be made on site instead of at the time of booking.
Special Checkin Instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Know before you go: Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 100.00 per nightResort fee: USD 64.38 per accommodation, per night The resort fee includes:Additional inclusionsBeach accessBeach loungersBeach towelsBusiness center/computer accessFitness center accessFitness/yoga classesIn-room coffeeIn-room safePhone callsPool access We have included all charges provided to us by the property.
Optional Fees: Fee for buffet breakfast: approximately USD 39 for adults and USD 22 for childrenValet parking fee: USD 49 per day (in/out privileges) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.