LocationPunta Cana - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating15368 reviews
Tony, Claudio, Sugar and Victor are AMAZING!!! 100 stars if I could!!
Love this place! My husband and I came here in January 2023 and stayed in honeymoon suite in platinum. We had an amazing experience so we are here again in May 2023 but this time we brought family with us. We stayed in platinum again. One of the main reasons we came back here is the amazing staff at the beach bar staff!!! Tony, Claudio, Sugar and Victor… are absolutely fantastic!!! They go above and beyond everyday of your stay. They are always polite, always smiling and super personable. Really good people and exceptional service. Based on these guys alone I give this place 5 stars and we will be back again in the future!! I would totally recommend this place to others. My sister has come too and already booked her next trip back. Big thanks to Tony, Claudio, Sugar and Victor for making our stay here an amazing experience! We don’t leave for a few more days but I was eager to give these guys a good review. They are just that AMAZING!! They also treat my 15 year old daughter with respect and I knew she was okay to go up for a lemonade or something on her own and I didn’t need to worry. Totally recommend this place and the platinum side! Thank you guys! You are my people <3 we will be back in the future, just for you!!
Amazing service from beginning to the end! 5 star in our book
Had the most wonderful 6 days as a family.The food was amazing,Japanese restraunt was so awsome and the best meal of the restraunts.The kids had a blast and adults also plus we relaxed. Every worker here from begging of trip to the end was 5 star and they take pride in the job and want to treat you like family...loved it we will be back again in December!!!
Star employees make this a 5-star stay
We stayed at the Grand Bavaro Princess in the Platinum Suites for our honeymoon! Overall we had a great time. We had previously stayed here 6 years ago and liked the amenities, so were excited to travel here again for our honeymoon. What really set our trip apart and will be the reason we visit again was the service we received from Tony, Sugar, and Claudio at the Platinum Beach Bar! Those guys were the highlight of our trip, and we always looked forward to going to see them. The drinks were always tasty and made to specification, and their positive energy was absolutely fantastic. Not only did they always have us smiling and laughing with them, but everyone who came up to the bar also seemed to be having a great time thanks to them so the vibe was superb. There are two buffets (main and Platinum club) and about a dozen restaurants including the Platinum-exclusive ones. The quality of the food is solid, not amazing. This could be made up for if the service was top-notch but that is also simply "solid" - while the servers are generally friendly and food comes out quickly, it is not uncommon to never see the servers after your food is delivered or have slight mix-ups with your order. Overall though, these are relatively minor issues, and some restaurants like La Hacienda have excellent food that makes up for it. Our only complaint was regarding checking in on our first day as we had an overnight flight and arrived around 11:30am. Understandably, our room was not ready as check-in time was 3pm, but we were told the room would be cleaned immediately and would be ready around 1:30pm. However, at 1:30pm, we were told it would be "5 or 10 minutes", and every time we checked after that it would also be another "5 or 10 minutes" until the actual check-in time came at 3pm and we were finally able to go to our room. We get that check-in time isn't until 3pm, but being exhausted after an overnight flight and getting led on about when the room would be ready was a frustrating start of the trip. So, my tip to you would be to make sure your flight gets here close to 3pm so you don't have to deal with it! Overall, even with the slight issues here and there, we very much enjoyed our trip and would come again. People like Tony, Sugar, and Claudio give such phenomenal 6-star service that it's easy to overlook the minor inconveniences. The rooms are great + well-updated, the minibar is generous, there's 24-hour room service, the AC works very well, etc. We think the Platinum upgrade is absolutely worth it for the private beach, free room service, and other amenities, but there's more than enough to be had without it.
I really enjoyed my check in experience with Daniel from reception , he was very polite and attentive and showed/told me everything I needed to know in order for my trip to go smooth 10/10 so far!!! I would definitely recommend if you come and need help look for Daniel he’ll make sure you enjoy your trip
Labor Weekend Getaway 2023
Great entertainment crew with multiple activities and the best beach with turquoise waters. The culinary offering excited my expectations. Thank all the staff (Bernie & Quique) who made this weekend getaway a blast.