Location
Cancun, MexicoProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7485 reviews
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May 30, 2023POOR THERE RICH HERE!
David Garcia the famous chocolate bar! Best fun ever! The boys in the entertainment staff brought the jams! The beds and shower head is life changing! They kept us dancing and safe outside the resort! The 2 Angel's, Gerardo, Neftali, Alex, Henry ,Antonio de la Pizza, and most of the ocean!!!!!!!!!! The food was scrumptious!
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May 29, 2023
Another great week spent...
Another great week spent.... ....at GR Solaris with my friend who came to Cancun for the 1st time. It was nice to run into some people I have been meeting all these years: Francisco at front door... nice gentlemen to greed us and say goodbye for many years. Luis always making all my favorite drinks and creating new ones at members' bar or outside bar. Henry is my other favorite pool bar server who also makes my drinks the best. But this time I'd like to mention Geraldo too, sweet new person, hard working, always checking if we have drinks or need anything. As far as the entertainers, I've met Nina the first time at the pool, I love her doing the activities! Such a nice person, sweet smile, and very kind to every guest. Israel is still one of the most helpful person when we have questions. The years of experience shows in his work. So far the yoga classes are the best when he is teaching them, the others need to watch YouTube videos or learn from Israel, because some moves made me feel uncomfortable. Israel also pays attention to people in class, correct us and gives advise on how to do it easier when he sees us struggle. In addition, when we couldn't get to do the kayak because no one was there at the time to help us, he offered to take 3 of us out to sailing the next day at the marina. What an experience! I believe this was all of our first time sailing like this. Million thanks for this; one will never forget their first time. And Jona, he always rocks that stage with those heals!! I am bringing my highest heals next time. In addition, I have to thank to entertainer staff, chef and kitchen staff of Cafe Solaris to prepare a special lunch for a few of us members!! What a suprise, and how thoughtful!! Also, Mauricio the Capitan greeting me every day before sunrise and later at breakfast was special for me, just like Alan and Yovanni serving us every day. Mr Naranjo will be missed at Marco Polo, he was our favorite waiter, a Marco Polo icon, but he left before our vacation ended. No one is as funny and so much fun as he was. Vermon, the capitan, I can always count in him getting me a table. He is fantastic. This hotel may not be the shiniest of hotels in Cancun, but I hear from other guests too that compare to other hotels we all love to stay here because of the nicest friendliest staff and entertainers, and also the guests bond better and make new friends here easier, faster. Every trip to GR Solaris I have made new friends with few guests.
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May 28, 2023
Amazing Cancun Experience!
I cannot recommend GR Solaris Cancun enough!! My friend and I booked 4 nights and we wished we could stay longer! The resort is gorgeous and the pool areas are wonderful but it’s the staff that make this place so special. We had so many wonderful experiences during our stay. I wish I could list all the names! Yovani, Andrea, Henry, Israel and so many more staff members really took the time to check in and talk with us. We felt very cared for and loved getting to know the staff. I also loved the poolside activities like Zumba and various games. It creates such a fun environment. Reservations at Marco Polo every night is a must! There is a theme each night (ie Spanish, French, etc.) and the food is delicious!!
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May 28, 2023
Come here for the staff, the best I have ever encountered
Our stay at Gr Solaris exceeded our expectations, it went very well! The staff are the highlight of this resort! Yovani and Jimmy at the Solaris café were perfect, also Alejandro and his flamming coffee, made our afternoons so much more fun. Andrea and many others at Marco Polo, Henry at the bar and so many more, literally everyone was so genuinely nice, extremely professional and accommodating. I recommend this place highly and will definitely come back
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May 28, 2023
Best bartender ever!!
Gerry is the absolute best bartender ever ever on earth!!! He was always helping serve us so fast, best drinks (mojitos) EVER and always smiling. Recommend him every time for the best experience. Gr solaris most valued employee in Cancun. Adios