Resort Details
- Aquazul
- Blanca Blue Restaurant
Dress Code: Collared shirt, polo shirts, dresses, skirts, casual shoes, dress sandals.
- Bocados Stk
- 24-hour front desk
- 24-hour security
- Doctor on call†
- Dry cleaning†
- Elevators
- Golf,Offsite†
- Ice machine
- Internet services†
- Jacuzzi†
- Laundry/Valet service†
- 24-hour front desk
- 24-hour security
- Doctor on call†
- Dry cleaning†
- Elevators
- Golf, Offsite†
- Ice machine
- Internet services†
- Jacuzzi†
- Laundry/Valet service†
- Medical Facilities Service†
- Outdoor pool
- Parking
- Poolside service
- Restaurant†
- Spa†
- Tennis court
- Tour/sightseeing desk†
- Umbrellas†
- Valet parking†
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Gym †
- Jacuzzi †
- Pool
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4811 reviews
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Mar 26, 2026Ok experience.
Cute boutique hotel, however you cannot swim or do much on the beach due to high tides. Long process checking in and out. Great breakfast buffet. If you’re an active family, not much to do. 5 days here max is enough. I would seek a second resort for a longer stay.
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Mar 23, 2026March 2026
We were here for a week for our son‘s wedding at the resort. The resort itself is quite beautiful, and there are many amenities which we took in. The staff was most helpful with us preparing for our son’s wedding and reception along with the rehearsal dinner. Everything went great and we plan to return to Garza Blanca in the future.
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Mar 22, 2026
Very friendly staff and gorgeous resort!
Very relaxing but odds and ends really added up in spite of being on an “all inclusive” package but very friendly staff! Big shout out to Mariana Limu who went to extraordinary efforts to keep us from leaving a bag on the balcony while we were departing!!!!!
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Mar 21, 2026
Turn of events after initial check in. Thanks to the employees
We truly wanted to take a moment to recognize some of the amazing people who made our experience unforgettable. Diva – Concierge Diva is absolutely incredible.. whatever she gets paid, she honestly deserves double! From the very beginning, she was completely on top of everything and made sure we were always taken care of. It genuinely felt like she cared about us, not just as guests, but as people. We had a family wedding on Monday, and the next day after a bit of celebrating, I wasn’t feeling my best. Diva immediately stepped in, making sure I stayed hydrated and was well taken care of. She went above and beyond in every way...making restaurant reservations, checking in on us, and ensuring all of our plans at the resort flowed smoothly. During check-in, we were completely lost and unsure where to go, but as soon as I called member services, Diva came right away, apologized for the confusion, and turned everything around for us. Because of her, we were truly able to experience the full benefits of the resort. My husband and I felt so comfortable with her...we are beyond grateful. Restaurante Misika Chef Luis Miguel, Carlos & Leonardo This was our first time trying Peruvian food, and wow...what an experience! Chef Luis Miguel personally came out to greet us, which made the night feel so special and unforgettable. We trusted Carlos to guide our menu, and he absolutely did not disappoint. Every single dish was amazing. He was attentive, knowledgeable, and truly made the experience feel elevated. He even helped bring the chef out and made sure we captured such a special moment with a photo. Leonardo was incredibly kind and attentive, always making sure our table was clean, we were comfortable, and everything was just right. The level of care from this team was truly exceptional. Restaurante Hiroshi Irving & Daniel Irving was amazing! We let him choose our dishes, and everything was beyond incredible. He was personable, fun, and made the entire experience feel relaxed and enjoyable. Daniel brought such a great energy ...he was engaging, friendly, and cooked everything so deliciously. You can really feel the passion in what he does. Restaurante Blanca Blue Mario & Junior Mario was so kind and attentive... he made sure we were always taken care of. The moment we finished anything, he was right there, keeping everything clean and making sure we had everything we needed. Junior was also incredibly polite and friendly. Both of them created such a welcoming and comfortable atmosphere for us. ...Overall Experience.. What truly made this trip so special was not just the beauty of the resort, but the people. Every interaction felt genuine, warm, and thoughtful. Because of this amazing team, we are already looking forward to coming back. The level of care, attention, and kindness we experienced is something we will never forget. Thank you all for making our stay so memorable.
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Mar 21, 2026
Luxurios resort with stunning ocean views and amazing rooftops
Just left the resort and everything was truly amazing and a true 5-star experience including foods, staff, hotel suites, amenities, and service. Views from rooftop pools were unmatched. Definitely would come back and can’t recommend it enough if you are looking for a luxury experience.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos per person per night ($1.89 USD depending on the exchange rate), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Rollaway beds are subject to availability upon arrival, if available, an additional charge of $50.00 per night applies. Rollaway beds are not permitted over a maximum occupancy.