Resort Details
- Aquazul
- Blanca Blue Restaurant
Dress Code: Collared shirt, polo shirts, dresses, skirts, casual shoes, dress sandals.
- Bocados Stk
- 24-hour front desk
- 24-hour security
- Doctor on call†
- Dry cleaning†
- Elevators
- Golf,Offsite†
- Ice machine
- Internet services†
- Jacuzzi†
- Laundry/Valet service†
- 24-hour front desk
- 24-hour security
- Doctor on call†
- Dry cleaning†
- Elevators
- Golf, Offsite†
- Ice machine
- Internet services†
- Jacuzzi†
- Laundry/Valet service†
- Medical Facilities Service†
- Outdoor pool
- Parking
- Poolside service
- Restaurant†
- Spa†
- Tennis court
- Tour/sightseeing desk†
- Umbrellas†
- Valet parking†
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Gym †
- Jacuzzi †
- Pool
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4723 reviews
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Dec 13, 2025Hotel room type you reserve may not be what you get.
Be cautious that this hotel may not honor the room type you reserve. Upon arrival, we expected the honeymoon suite, which we had confirmed with concierge several months prior, but instead we were put in a different room with no notice. We also encountered two other couples in the same predicament, which proves that this is a recurring issue. Our vacation started on a rocky note due to the wasted time spent speaking with management and the inability to fully unpack. Additionally, I didn’t appreciate concierge’s attempt to schedule us in timeshare presentation the moment we arrived. On the plus side, the hotel itself is a beautiful property with many dining options. We really appreciated the excellent pool side service that Sergio provided.
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Dec 13, 2025Best beach service
This was our 4th trip to Garza Blanca and as usual the staff was incredible. We looked forward to seeing Javier on the beach, he is such a dedicated employee. This year’s standout employee for us was Roberto “Bob” Gallardo, the waiter on the beach. What a hard job he has but he always had the biggest smile! It’s amazing to be in the presence of people who love their jobs and who make the choice daily to be of service to others. Thank you Bob and Javier for taking such great care of us!
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Dec 11, 2025
Nice Resort, Fantastic Staff!
This was our second visit to Garza Blanca and it was just as wonderful this time as last. The resort is very nice with a small beach, relaxing pools, and tasty restaurants which had plenty of vegan options for us. But what really makes this place special is the staff. Every single one of the dozens of staff members we interacted with were friendly, gracious, and welcoming. We were treated like VIPs throughout our stay. I want to give an extra shout out to the folks at Blanca Blue, the restaurant off the main lobby. After only our second buffet breakfast we were not only greeted by name, but our desired Bloody Marias were placed in front of us without asking and within moments of taking our seats. Thanks especially to Jorge, Pablo, Mario, Junior, and Omar. They all went out of their way to make sure we had a perfect vacation. Hopefully we’ll be able to return next year!
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Dec 08, 2025
Best Vacation
Resort and service were amazing! Alma Garcias was attentive and went above and beyond making us feel like the only newlyweds in the world
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Dec 07, 2025
Ask for the best when dining at Bocados
Bocados is our favorite restaurant at Garza Blanca in Puerta Vallarta, and tonight was the best of the best. Julian and Ricardo, our exceptional waiters, made the meal memorable. We were treated like we were the only people in the restaurant. We’re returning in several nights and will request Julian and Ricardo to crown our visit to Garza Blanca.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos per person per night ($1.89 USD depending on the exchange rate), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Rollaway beds are subject to availability upon arrival, if available, an additional charge of $50.00 per night applies. Rollaway beds are not permitted over a maximum occupancy.