Resort Details
- Aquazul
- Blanca Blue Restaurant
Dress Code: Collared shirt, polo shirts, dresses, skirts, casual shoes, dress sandals.
- Bocados Stk
- 24-hour front desk
- 24-hour security
- Doctor on call†
- Dry cleaning†
- Elevators
- Golf,Offsite†
- Ice machine
- Internet services†
- Jacuzzi†
- Laundry/Valet service†
- 24-hour front desk
- 24-hour security
- Doctor on call†
- Dry cleaning†
- Elevators
- Golf, Offsite†
- Ice machine
- Internet services†
- Jacuzzi†
- Laundry/Valet service†
- Medical Facilities Service†
- Outdoor pool
- Parking
- Poolside service
- Restaurant†
- Spa†
- Tennis court
- Tour/sightseeing desk†
- Umbrellas†
- Valet parking†
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Gym †
- Jacuzzi †
- Pool
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4723 reviews
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Dec 14, 2025Drinks, pool, food, pool, drinks, sleep, repeat.
This was our first trip, and it could not have been any better. All the staff are extremely professional and very nice. 10/10 to our housekeeper Ms. Blanca Guzmen. Highly recommend the all inclusive stay.
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Dec 14, 2025Go somewhere else
Hotel is very pricy and far from luxurious. Ocean front rooms are so noisy and outdated. Very busy highway is just few metres behind the beach, pool and ocean front buildings. Beach was under construction all the time during our stay so we could watch trucks moving the rocks all day long. Only two restaurants for the families. Very slaw check in, almoust an hour. Chech out fast but they told us that we would not be charged for the damage deposit but they charged us even before our check out and for no reason. When I tried to contact them and to talk to the manager, nobody answered the call. You have to pay 10000 pesos what is almoust 800 CAD at the check in and they charged us during our stay. Person who checked us out said that there wouldn’t be any charge on the credit card but it was.
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Dec 14, 2025
Best girls trip!!
The best stay ever. The staff was amazing and the food was delicious. Mario, Ronaldo, and Jorge took care of us at Blanca Blue! Roberto made our pool experience super fun!
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Dec 13, 2025Hotel room type you reserve may not be what you get.
Be cautious that this hotel may not honor the room type you reserve. Upon arrival, we expected the honeymoon suite, which we had confirmed with concierge several months prior, but instead we were put in a different room with no notice. We also encountered two other couples in the same predicament, which proves that this is a recurring issue. Our vacation started on a rocky note due to the wasted time spent speaking with management and the inability to fully unpack. Additionally, I didn’t appreciate concierge’s attempt to schedule us in timeshare presentation the moment we arrived. On the plus side, the hotel itself is a beautiful property with many dining options. We really appreciated the excellent pool side service that Sergio provided.
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Dec 13, 2025
Best beach service
This was our 4th trip to Garza Blanca and as usual the staff was incredible. We looked forward to seeing Javier on the beach, he is such a dedicated employee. This year’s standout employee for us was Roberto “Bob” Gallardo, the waiter on the beach. What a hard job he has but he always had the biggest smile! It’s amazing to be in the presence of people who love their jobs and who make the choice daily to be of service to others. Thank you Bob and Javier for taking such great care of us!
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos per person per night ($1.89 USD depending on the exchange rate), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Rollaway beds are subject to availability upon arrival, if available, an additional charge of $50.00 per night applies. Rollaway beds are not permitted over a maximum occupancy.