General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating6688 reviews
First visit, will be coming back
While we usually vacation in the Caribbean (staying in 5-star hotels), we wanted to check out Hawaii this year, so this was a first visit to Maui and the Four Seasons. We were thrilled to be in such a nice location on a beautiful property and with amazing staff. Everything about our stay was perfect. We had no problem getting chairs at any of the pools (though did rent an oceanside sanctuary one day - well worth it!) It was busy but never felt overwhelming as it's a big property. So many of the staff members went out of their way with requests and we especially enjoyed the pool and lobby bar staff who were very accommodating. We'll be back!
I love the show White Lotus and it was just like the in movie (except the dramatic plot line)! Decided to stay here for a romantic getaway for a week and everything was lovely! The entryway and pool were gorgeous, rooms were great as well. Highly recommend!
Higher Price, Lesser experience than past
I want to start by saying we love this resort. It was our fourth trip in three years. Its beautiful, the rooms are stunning, the service impeccable. However, the prices have doubled since 2021and the hotel is packed due to mainly the White Lotus notoriety. This is just an update for those that already love the resort. There are now tourists everywhere, taking photos to post which takes away from the small private feel. There are a huge amount of kids now, all at the main pool screaming and running around which takes away from the quiet. The adult pool is very hard to sit at, you must be there at 7am to get a chair. The kids pool is almost empty because they are all at the main pool, mostly watched by nannies. The lobby bar which we usually went to every night, was crowded and hard to get a seat.
The resort staff is the best I’ve ever encountered at a Four Seasons. The Duo staff… Deanna, Volt , Dieau (sp?), Javier in Ferraros are the best. They always welcomed us by name and were very catering to our children. The Ferraros manager Oscar was the best. He was very hospitable. The resort is beautiful with all the amenities so no need to even leave the resort.
My 1914 rewind
The hotel is alright. Although the gym is very old, it’s also very complete. The spa is pretty nice and the therapists are very good. The rooms are okay and Maui is a pretty nice island. Nevertheless, the hotel is still not at the level of a four seasons. It’s very old, and the hotel has almost no beach front. The hotel is however extremely expensive. It costs way more than almost all luxury resorts, and the price is certainly not worth it. Four seasons or Rosewoods in the Caribbean and Cabo are much nicer, modern, and in nature. Meanwhile, a 4-room Villa in the Rosewood Mayakoba in Mexico costs almost the same of what a suite with a connecting room costs in this 1914 hotel. Certainly do not stay here if you want a beautiful beach experience unless prices are amazing.