Four Seasons Maui at Wailea

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6939 reviews

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  The Four Seasons Falls Short

  I’ve stayed at many Four Seasons properties and have always experienced exceptional service. Unfortunately, the Four Seasons Maui did not meet that standard. During my entire stay, I was unable to access the adults-only pool. Each day there was a waitlist of 20–25 people, making the amenity effectively unavailable. At this price point, that’s unacceptable. The property also felt noticeably understaffed, with slow and inconsistent service throughout. Overall, this hotel delivered an experience that was average at best—far below what I expect from the Four Seasons brand. Beautiful location, disappointing execution.

  Dec 18, 2025
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  Amazing staff! Rooms need an upgrade

  The hospitality by the staff was amazing! We ate at the Duo restaurant for breakfast and had Lynn and she was so amazing with our 20 month old. She was so kind and accommodating. She felt like a family member! We also had dinner at the Duo and had Ron as our server and he was simply amazing. Very accommodating and warm spirited. I also met Joshua at the front desk and he was welcoming when we first checked in. Overall, the restaurant options were great - lots to choose from. I loved the look of the lobby and the staff all seemed nice. There were plenty of pools to choose from and I loved the short walk to the beach. The only reason why I didn’t give it five stars was because their rooms were a bit dated. Four Season Hotels are known to have immaculate guest rooms. However, I noticed a stain on the carpet and sofa and the bed frame showed some wear and tear. Also, there was construction going on at the time of our stay. The gym was in a white tent and you could hear the construction noise during the day. So overall: amazing staff, dated rooms.

  Dec 14, 2025
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  Magical

  It's hard to believe there are any bad reviews for this resort. The problem areas are minor and the overall experience is just magical. The best resort we have ever stayed at and will probably ever stay at. The staff were so pleasant and accommodating. The amenities are beautiful. The view is like a painting. Front Desk/Check In - We arrived the day after Thanksgiving and the resort was very crowded. The crowds subsided a few days after. We had a problem with our original room and Bernadette went out of her way to get us a new assignment. We had to move the following day but it was well worth it. Management followed up with a call to ensure we liked our new room which was a great touch. Pool Areas - We were at the adult pool primarily. It's true that you have to get there early to get your preferred seating. Depends on how busy the resort is. We were there at 6:45am each day. One day there was 10 people ahead of me, most days only about 3. There were still chairs around 10:00am so if you don't care where you sit you may be OK. You check in with the attendant, they register you for those chairs and you can leave for a short period of time but can't abuse the privilege and be gone for hours. One day we had a one hour outrigger tour and we told the attendant who said no problem. Alex is the pool attendant at the adult pool and he was great. There are complimentary cabanas in the other pool areas, but most are paid. The sanctuaries seem to be all paid...at least $400 per day. There are plenty of spots for amazing views throughout the resort that require no additional payment. Shout out to Rowena who was the sweet lady who provided us with complimentary homemade treats every day. She always addressed us by name. All the servers and attendants at the adult pool were exceptional. Dining - We dined at Ferraros -great service, food was OK. Very expensive. The lobby bar was a great for a light meal and drink. The pool bar food was delicious and reasonably priced. We at lunch at the pool every day. Did not try Duo or Spago. Monkeypod is a great option only one mile from resort. Valet - A free shuttle for a one mile radius is provided. Great option for area restaurants. All the car attendants are so friendly. We took a tour one day and the car attendants offered us water while we waited. Outrigger - The resort offers a complimentary one hour outrigger experience. This would cost $$ if you had to pay another company. It was so pleasant. One of our outrigger guys serenaded us with a ukulele and song. So peaceful. Room - We had an interior oceanview room with a view of the courtyard and some ocean. If you want true oceanview you have to request oceanfront. Some reviews stated the rooms were "dated"... they are not. The rooms were modern, nicely appointed and exceptionally clean. The bathrooms were huge. Nightly turn down service and everything replenished. Some areas for improvement: Beds - the beds were too soft and the pillows very thin. The Four Seasons app allowed us to select the type of mattress we wanted, so not sure if this was accurate because we requested firm. Adult pool fiberglass - the fiberglass around the adult pool was very dirty and obscured the view if you were right behind. This is minor, but I list it only because it's such an easy thing to fix. Thank you Four Seasons for a magical and beautiful stay!

  Dec 09, 2025
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  Absolutely amazing

  This is our first time staying here and it was absolutely amazing! The check in was very smooth and they offered you lemonade and wash cloth at check in. We got upgraded to a garden executive suite which is absolutely beautiful! The room is super spacious with a giant living room and a patio. They even give our daughter a welcome gift and in the bathroom they have sponges with her name spelled out which I find very sweet! The room is cleaned twice a day and they are so attention to detail! They organized your toiletries on the counter for you and wrap your charging core with a tie. We mentioned we are celebrating our daughter’s birthday and they even brought a cake with sand toy gift and lots of snacks for her. Getting our car from valet was very easy and fast! They even provide you with bottle of water. We had lunch at Ferraros twice and it was amazing! Kids under the age of 4 eats free at Ferraros & DUO so our daughter gets to eat for free. She ordered the pasta which was delicious she finished the whole bowl. The sea food Cobb salad was refreshing and delicious! Pizza was also yummy! Breakfast at DUO was delicious! Lots of selections to choose from and there were coffee for you to get outside while you wait. Dinner at DUO was amazing as well! The 16 oz rib eyes was huge and tender! We also tried the lunch by the pool and they were yummy as well. The hotel was absolutely beautiful! When at pool or at beach, just let the staff know and they will set up chairs for you. There was Sunblock provided for you. The hotel was super kids friendly! So many amenities provided for kids which is lovely! We were out of diapers and they were able to bring us some! We came in the first week of December and the hotel was not crowded at all. Pool was beautiful and we were able to enjoy it every day without feeling crowded at all. They have car available to take you to places nearby if needed. Will definitely try it next time we come back. All the staff were friendly and nice. The whole experience was just amazing and we will definitely want to come back again!

  Dec 05, 2025
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  Awful thanksgiving

  Worst thanksgiving trip. Food was very mediocre. Extremely crowded. Service not personal or caring. We saw a woman get attacked by a pit bull at beach at 8am On a Saturday while building a sand castle with the kids. Alerted hotel staff and they said it's a public beach and couldn't do anything, not even call security. Felt so unsafe here and disregarded. Spa was being renovated and the temporary spa area was pathetic. Just 1 dirty cold plunge and 1 sauna in hot sun. Worst four seasons "spa." Do not honor AMX early check in. All service/experience felt so bare minimum. Couldn't relax here at all. Just counted down the days and wanted to leave. Worst FS experience yet. Will never come back.

  Nov 29, 2025