General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating212 reviews
Definitely will not stay here again.
Worst hotel I have stayed at in a long time!! No linens or pillows for the pull out couch. Continental breakfast was below average, my kids wouldn’t eat anything. There was a huge vent exiting the building next to our room and when it was running it would sound like an airplane taking off in our room. Imagine trying to sleep with that! We ran the fan on high continuous and it didn’t even begin to drown it out. Room was clean.
room was changed from 2 beds to 1 without our approval or knowledge.
when we arrived, the person at the desk was very unprofessional looking... pants below his rear, tee shirt and ball cap... wasn't sure i was in the right spot. When it was my turn at the desk, the smell of marijuana was pretty strong. I assumed it was a guest in front of me, but the person working had glassy eyes, and spoke very lazily. when I told him my name, he looked it up and said quietly "this aint going to be good" but proceeded to check me in. 2 of the 3 room keys did not work. Once we saw that the room, we thought there was a mistake. we reserved 2 queen beds for the three of us, but were given 1 king bed, and a pull out. I went to the desk to see what was going on, and he said there was a reunion at the hotel, so they gave them our room. That did not sit well with me, but he said they were sold out and nothing could be done. (again with that smell). I asked if there was a manager to talk to, and he gave me a card to call (Catherine Easterlin). When I called the number, it was him at the front desk. I asked for a number to actually talk to someone else, and he told me to look up Marriott's number. So I did, and the person on the reservation line opened a case for me, but said it would be 3-5 business days, and to go back to the desk and ask to speak to the manager. So back to the desk (and weed smell) I went. he said he couldn't let me talk to a manager, then I told him that the person at Marriott told me to ask, so he pulled out his phone and called the manager. After he talked to her, he handed me the phone, and she said that all rooms were sold out, she not only said there was nothing that could be done, but that I should be happy because my room was an UPGRADE. the room had black mold and stained mattress on fold out (I have photos). I was livid... had a horrible night sleep. Marriott should shut this place down in my opinion.
Does no one care about this place?
I wanted to be happy with this place, but I can’t. The staff was very friendly and helpful but could not salvage this stay. First room we were assigned had no fridge and no window blind. This was on the ground floor so not only were parking lot lights able to shine into the room, there was no possibility of privacy while sleeping or dressing. The staff moved us to a room that was better as far as that was concerned and sleeping was a bit of a chore since the AC was hard to get moving. The next morning there was no breakfast available and we noticed that the carpet and sofa were filthy and stained with who knows what. The caller was the fact that the water in the shower was connected backwards. Having the faucet on hot, produced cold water and vice versa. We were booked for three nights but opted to leave after one because nothing was really good. It seemed that there is a lack of caring and apathy. The associate at the desk didn’t even ask why we left two days early. It’s like it’s normal. Corporate should slot this for a considerable remodel and get some people that have pride in their location.
Pick another option!
This hotel is not clean. We had crumbs, nut shells and other general debris on our carpet. The dust on the window cooling unit was thick and consequently, filling the entire room with the constant fan from the AC. There were no disinfecting wipes for the remote control. Most touch surfaces were filthy (light switches, door handles, closet handles, curtain controls). There were permanent ink stains on the bed sheet. Front desk really not helpful. Dogs and other pets are allowed and plentiful. There are so many better options in this area, that may cost a little more, but would definitely be worth it. You get what you pay for!
Would not stay there again
We were there for a family wedding. We stayed there 5yrs ago and it has gone downhill. Dirty, some staff very apathetic. Also, doors off breakfast area/lobby was duct taped shut. Furniture in poor repair in my cousins room. Very dissatisfied and will not stay there again!