Find all you need for a rewarding stay at Four Points by Sheraton Columbus - Polaris. Our hotel is located off I-71 on Polaris Parkway, providing easy access to an array of shopping, dining and entertainment options in the Polaris area. Visit top area destinations, including Polaris Fashion Place, the Quest Conference Center, the Columbus Zoo and Hollywood Casino. Business travelers will appreciate an easy commute to local corporations, such as JP Morgan Chase and Vertiv. At the end of a full day, retreat to our modern rooms featuring luxury bedding, free Wi-Fi access, ergonomic workspaces and flat-screen TVs. Savor a delicious meal, whether ordering room service or visiting our on-site restaurant, for breakfast and drinks. During free time, fit in a workout at our fitness center or take a refreshing swim in our outdoor pool. If you'll be hosting a business or social function during your stay, book our flexible event venue. Experience a successful Ohio trip at Four Points by Sheraton Columbus - Polaris.

Property Information

Year Built: 2000
Last Renovation: 2013
Floors: 4
Nonsmoking rooms: 100
Suites: 3
Total rooms: 97
Total rooms and suites: 100


Resort Details


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Hotel Advisories

Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Pet Policy Pets Allowed: USD 50 non-refundable cleaning fee Per Stay; maximum of 1 pets allowed; maximum weight per pet is 50 pounds

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.0 217 reviews
  • 1.0 star tripadvisor rating

    I booked this hotel specifically for a certain room design I saw on their website. We were arriving late after 10:30pm and I checked in on the app around 9pm. We arrived at the hotel to be told they did not have the room type available. When I asked why they did not have the specific room available based on my reservation, I was just told that others had arrived before me and they gave those rooms away. We went to the room we were given, but it didn't work for 2 people needing to work from the room. The front desk offered to cancel our reservation, but did not offer us any help in finding another hotel to stay at. I was frustrated and very disappointed in this hotel.

    Sep 27, 2023
  • 1.0 star tripadvisor rating
    Lies on the Sheraton Four Points Columbus-Polaris website

    Avoid at all costs! The hotel is under renovation - no pool, no restaurant, no bar, and in shambles - and yet, no mention of these obvious deficiencies on the website??? My wife and I were shattered beyond belief at the mother of three we encountered in the elevator who discovered there was no pool available for her kids, despite the hotel's website's information. How can the hotel lie to its customers?

    Jul 15, 2023
  • 2.0 star tripadvisor rating
    Four Points? More like 2 Points.

    Is this the Four Points Sheraton (Marriott) forgot they owned?! The hotel is currently under renovation (not disclosed on the website). No bar or anything despite them being depicted as available on the website. The whole hotel seemed outdated. The third floor hallway looked like I was staying at an “America’s Best” or a motel. The shower was tiny, water pressure was absent and you either got burned or frozen by the temp. The toilet literally sat maybe less that two feet off the ground. This was apparently an adjoining room suite i which I got to listen to the neighbors tv and other noises all night long. If I were you I’d spend more money to stay somewhere else.

    Jun 04, 2023
  • 1.0 star tripadvisor rating
    Worst hotel experience

    Will never stay at this place. I was attending Equine Affair and book a room here as it was on the list for the event 2 months prior to the event. I called at 11 am the day of stay to confirm our arrival and was reassured everything was set to go. When we arrived at 1030 pm that day I was told all rooms were booked and they had no room for us. The lady in front of us was told the same thing and we all had reservation number and called to co form. Another lady came up to the desk with reservation, by that time at 11 pm and was also told no rooms. I found out 9 people that day had the same experience. A guy at the front desk did not call management until we demanded. He was told to start calling near by hotels which he did not. He watched us all stand there with kids at 11 am with no place to stay without care in the world. Suddenly a man appeared, maybe a manager, and offered me a room. We were told that house keepi g did not update their list and it was not reflecting on their side. When we walked In the room it was a mess. Nothing was cleaned and roo. Was trashed. We came downstairs and were given another room. When we got to that room, door was open. Locks were flimsy, faucets loose, sealing cracked and beat up. Cabinets were missing from a dresser. Terrible. We ended up spending the night because at that point we had no choice.

    Apr 17, 2023
  • 1.0 star tripadvisor rating

    DO NOT STAY HERE. Worst hotel experience I’ve ever had. We had ants all over our bathroom (I have photos). There was a blood stain hand print on the curtains (also have photos of this). We tried to switch rooms and they said their machine that put the room number on the cards was down so we wouldn’t be able to leave the room and get back in without them letting us in. That wasn’t going to work as we needed to be able to come and go as we please. We were told we could have 25-50% discount on our stay if we stay in our room. We agreed and it’s been two weeks of talking to many different people about the discount. Today they put $40 back on our card…. That clearly isn’t 25-50% off a 3 night stay. After the amount of time it’s taken and the amount of phone calls we have had to deal with we are asking for the full 50% off our stay. Until we see that money in our account we will be writing reviews and sharing the photos to make sure people are aware of where they will be staying.

    Mar 29, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319