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Customer Ratings & Reviews
TripAdvisor Traveler Rating217 reviews
I booked this hotel specifically for a certain room design I saw on their website. We were arriving late after 10:30pm and I checked in on the app around 9pm. We arrived at the hotel to be told they did not have the room type available. When I asked why they did not have the specific room available based on my reservation, I was just told that others had arrived before me and they gave those rooms away. We went to the room we were given, but it didn't work for 2 people needing to work from the room. The front desk offered to cancel our reservation, but did not offer us any help in finding another hotel to stay at. I was frustrated and very disappointed in this hotel.
Lies on the Sheraton Four Points Columbus-Polaris website
Avoid at all costs! The hotel is under renovation - no pool, no restaurant, no bar, and in shambles - and yet, no mention of these obvious deficiencies on the website??? My wife and I were shattered beyond belief at the mother of three we encountered in the elevator who discovered there was no pool available for her kids, despite the hotel's website's information. How can the hotel lie to its customers?
Four Points? More like 2 Points.
Is this the Four Points Sheraton (Marriott) forgot they owned?! The hotel is currently under renovation (not disclosed on the website). No bar or anything despite them being depicted as available on the website. The whole hotel seemed outdated. The third floor hallway looked like I was staying at an “America’s Best” or a motel. The shower was tiny, water pressure was absent and you either got burned or frozen by the temp. The toilet literally sat maybe less that two feet off the ground. This was apparently an adjoining room suite i which I got to listen to the neighbors tv and other noises all night long. If I were you I’d spend more money to stay somewhere else.
Worst hotel experience
Will never stay at this place. I was attending Equine Affair and book a room here as it was on the list for the event 2 months prior to the event. I called at 11 am the day of stay to confirm our arrival and was reassured everything was set to go. When we arrived at 1030 pm that day I was told all rooms were booked and they had no room for us. The lady in front of us was told the same thing and we all had reservation number and called to co form. Another lady came up to the desk with reservation, by that time at 11 pm and was also told no rooms. I found out 9 people that day had the same experience. A guy at the front desk did not call management until we demanded. He was told to start calling near by hotels which he did not. He watched us all stand there with kids at 11 am with no place to stay without care in the world. Suddenly a man appeared, maybe a manager, and offered me a room. We were told that house keepi g did not update their list and it was not reflecting on their side. When we walked In the room it was a mess. Nothing was cleaned and roo. Was trashed. We came downstairs and were given another room. When we got to that room, door was open. Locks were flimsy, faucets loose, sealing cracked and beat up. Cabinets were missing from a dresser. Terrible. We ended up spending the night because at that point we had no choice.
DO NOT STAY HERE!
DO NOT STAY HERE. Worst hotel experience I’ve ever had. We had ants all over our bathroom (I have photos). There was a blood stain hand print on the curtains (also have photos of this). We tried to switch rooms and they said their machine that put the room number on the cards was down so we wouldn’t be able to leave the room and get back in without them letting us in. That wasn’t going to work as we needed to be able to come and go as we please. We were told we could have 25-50% discount on our stay if we stay in our room. We agreed and it’s been two weeks of talking to many different people about the discount. Today they put $40 back on our card…. That clearly isn’t 25-50% off a 3 night stay. After the amount of time it’s taken and the amount of phone calls we have had to deal with we are asking for the full 50% off our stay. Until we see that money in our account we will be writing reviews and sharing the photos to make sure people are aware of where they will be staying.